ORENcloud BIGValue plans

Recommended for ten or more users.

Plans

Have more than 500 users?

Features

PBX

• 100s of features codes (e.g. to activate call forwarding, DND, call waiting, transfer, pickup, speed dials, blacklisting)

• Unlimited IVRs

• Unlimited call groups

• Unlimited voicemail to email

• Text to speech

• Google, Microsoft and ICAL internet calendar integration

• Call flow routing (follow me)

• Paging and Intercom

• Various mode of call recording

• Call parking

• Unlimited voice conference

• Call back function (handling missed calls)

• ACD/Queues – For basic contact centers

• Conditional routing (e.g. if night, go to mobile phone)

• Up to 3 registration per account

• Hold music

• Fax to email

• Announcements

• PIN based dialing

Management

• Full web panel with your organization name, e.g, company.OREN.CLOUD

• Full access to call details (CDR)

• Realtime dashboard for activities monitoring

• Hotdesk feature

• Centralized address book

• Automatic daily backups

• Multiple languages support on web panel and call routing

• Automatic module updating

• API integration with just about anything from Zapier or web APIs

• Remote file storage (e.g. Dropbox, S3 bucket, FTP, SSH or email)

• Call restrictions (e.g. allow calls to Malaysia only)

• Private Speedtest page

• Lifetime upgrades

User Self Service Portal

• Own panel for management

• Web phone without any plugins or software installed

• See own call history such as received, placed and missed calls

• Enable/disable do-not-disturb, forwarding, call waiting

• Visual voicemail

Security

• Two tier firewall

• AI based VoIP backend

• Strong passwords

• Secure WebRTC and panel access

• Fraud and anomaly detection engine

• Full logging capabilities

• 24×7 monitoring by PBX experts

Interconnect

• ISO2700, SOC 1 & 2 type 2 datacenter certifications

• 99.99% uptime

• Tier 1 telco termination and origination

• Low latency (less than 15ms) when in Malaysia or Singapore

Provisioning

• Provisioning for hard phones for most modern phones

• VPN for restricted connectivity (e.g. corporate firewall block)

Support

• Self managed

• Assisted management*

• 24×7 support options

• Support email*

* Mon to Friday, 9am to 6pm (Kuala Lumpur time)

Benefits

Free inter company calls

Expandable to more features and integrations

Completely private to your company

Web-based administration and user self help portal

Competitive call rates

Easily scale up or down based on your needs

Security audits for each instance

Strong security for peace of mind built by VoIP experts

Local and global interconnect

Crystal clear voice with optimized codecs

No vendor hardware lock in

Integration with more than 2000 apps

Detailed reporting for each user

Fast provisioning typically within 1-2 days

Reliability of up to 99.99% uptime

that’s not all

Add-ons

Receptionist panel module

Private billing system

High availability module

Private tunneling (work within any network)

Private SSL certificates

IVR custom programming

Private organizational chat and video conferencing

Call recorder (voice logger interface)

OMNI channel contact center

Private fax web panel

SIP traffic analysis module

Full capability dialers

Click to call

AstiosUC softphone and panel

Voice recognition and transcribing

Simple contact center reporting module with recording

Integration services to existing PBX

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