ORENCloud

ORENdesk pricing

Helpdesk and IT service management with unlimited agents

Next-generation IT helpdesk and service management. Choose the plan that fits your helpdesk team. From RM 199 per month, with unlimited agents.

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ORENdesk is a cloud helpdesk and IT service management product with unlimited agents. Plans are a flat monthly fee: RM 199 for email ticketing and project management (50 GB storage), and RM 255 for full IT service management with asset inventory, custom workflows and an API (100 GB storage). Optional items marked with an asterisk need a separate licence; prices exclude applicable taxes.

About ORENdesk, FAQ and glossary.

Plans

ORENdesk Ticketing

Cloud ticketing and project management

RM 199

per month
Includes 50 GB storage

Get Desk Ticketing
  • Email-based helpdesk
  • Project management suite
  • Reporting and dashboards
  • Air-gapped instances
  • Cloudflare protection for internet-connected deployments
  • Private remote desktop
Full feature list (12)
  • Centralised shared email inbox for support and collaboration
  • Ticket creation and management by email
  • Financial module for managing budgets, expenses and invoices
  • Track financial transactions linked to tickets or projects
  • Simple reporting on financial status and email volumes
  • User and role management for email and finance workflows
  • Integration with basic IT asset and user management
  • Secure, permission-based access to financial data
  • Lightweight, focused interface for quick adoption
  • Email notifications and alerts
  • Exportable financial reports (CSV and PDF)
  • Easy upgrade path to the full ORENdesk suite

Most popular

ORENdesk ITSM

Complete IT service management with inventory

RM 255

per month
Includes 100 GB storage

Get Desk ITSM
  • Everything in Desk Ticketing
  • IT service management
  • Financial management
  • Custom workflow design
  • API enabled
  • XDR security monitoring integration (optional)*
  • Patch management (optional)*
Full feature list (19)

Everything in Desk Ticketing, plus:

  • Unified asset management for hardware, software and contracts
  • Advanced helpdesk and ticketing with SLA management
  • Automated inventory discovery and tracking
  • Integrated knowledge base for support documentation
  • Project management tools for IT initiatives
  • Workflow automation for approvals, maintenance and recurring tasks
  • Configuration management database (CMDB) to map IT relationships
  • Role-based access controls and detailed audit trails
  • Custom fields, forms and dashboards for your own processes
  • Multi-entity support for several companies or business units
  • Built-in reporting and analytics dashboards
  • REST API for integration with third-party tools
  • Add-on modules for remote control, chat, surveys, backup and more
  • Mobile-friendly, modern interface
  • Integrated notifications and alerts (email, SMS, push)
  • Asset lifecycle management: procurement, warranty and retirement
  • LDAP and Active Directory integration
  • Secure, GDPR-compliant platform
  • Regular platform updates

Compare plans side by side

What each plan includes
FeatureORENdesk TicketingRM 199ORENdesk ITSMRM 255
Storage50 GB100 GB
AgentsUnlimitedUnlimited
Email helpdesk and shared inboxIncludedIncluded
Project managementIncludedIncluded
Reporting and dashboardsIncludedIncluded
Budgets, expenses and invoicesIncludedIncluded
Air-gapped instanceIncludedIncluded
Cloudflare protection (internet-connected deployments)IncludedIncluded
Private remote desktopIncludedIncluded
IT service management (ITSM)Not includedIncluded
Asset inventory and CMDBNot includedIncluded
Custom workflow designNot includedIncluded
REST APINot includedIncluded
XDR security monitoringNot includedOptional*
Patch managementNot includedOptional*
Choose a planGet Desk TicketingGet Desk ITSM

Match the plan to your helpdesk

Both plans include unlimited agents. The difference is how much of IT service management you need.

What does your helpdesk need?

Tick the capabilities you need. Each one routes to the smallest plan that includes it.

Ask about this plan
Email helpdesk and shared inboxProject managementReporting and dashboardsBudgets, expenses and invoicesAir-gapped instanceCloudflare protection (internet-connected deployments)Private remote desktopIT service management (ITSM)Asset inventory and CMDBCustom workflow designREST APIXDR security monitoring*Patch management*TicketingRM 199/moITSMRM 255/mo

Good to know

Prices checked October 2026.

Prices are in Malaysian ringgit and exclude applicable taxes. Need numbers? Pick one from our available numbers.

Read more about ORENdesk

  • Setup, customisation and round-the-clock support are available as premium services and are billed separately from the listed prices.

  • * Requires a separate licence.

  • Calls to other networks are billed at our call rates. Calls between ORENCloud users are free.

Questions about ORENdesk

More answers in the FAQ.

What is ORENdesk?

ORENdesk is a cloud helpdesk and IT service management platform. It turns support requests from email, social media, chat and phone into tickets, with SLAs, assets, projects and reports. See ORENdesk.

What are some of the features of ORENdesk?

Ticketing covers the email helpdesk, projects, a finance module, reporting and remote desktop. ITSM adds IT service management, a CMDB, asset inventory, custom workflows and a REST API. Both have unlimited agents. Compare the editions.

What types of businesses can benefit from using ORENdesk?

Customer service teams, IT helpdesks and any team that handles requests. Because agents are unlimited, it suits a small startup or a large enterprise; ITSM suits IT teams that also manage assets.

How does ORENdesk help businesses manage customer support requests?

Requests from every channel become tickets in one place. Workflows send each ticket to the right team, and SLAs set response targets. Each ticket links to the person, asset and location involved.

Does ORENdesk offer any reporting and analytics features?

Yes. Reports cover ticket volumes, response and resolution times against SLAs, and team workload.

Reading on ORENdesk

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Next-generation IT helpdesk and service management

From RM 199 per month, with unlimited agents. Tell us about your team and we will recommend a plan, set it up for you.

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