Omnichannel messaging
Every customer conversation in one shared inbox
OMNI brings WhatsApp, web chat, Facebook, Instagram, Telegram and email into one place. Your team answers faster, and the Cosine chatbot covers the hours you are closed.
OMNI is a WhatsApp Business API and shared inbox from ORENCloud for Malaysian and regional businesses. It brings WhatsApp, Facebook, Instagram, Telegram, email and web chat into one inbox, with the Cosine AI chatbot and reports. Plans start at RM 275 a month for up to 5 users. Meta’s message charges and AI charges are separate.
- Price
- From RM 275 a month for up to 5 users, by plan. All inboxes included
- Official Cloud API, no ORENCloud platform fee. Meta charges per message separately
- Partner status
- Certified Meta Tech Provider
How a conversation moves through OMNI
Pick a channel and send a test message.
Send a test message from
WhatsApp conversation
What changes for your team
All channels, one inbox
WhatsApp, web chat, Facebook, Instagram and email in one place. Every customer has one history.
Faster answers
Quick replies, the Cosine AI chatbot and internal notes help agents solve issues sooner.
Reports you can use
See team performance, satisfaction and volume by channel. Download any report.
Open around the clock
Cosine answers common questions at night and on holidays, then passes the chat to a person when needed.
The official WhatsApp Cloud API, without a middleman
ORENCloud is a certified Meta Tech Provider. We onboard your WhatsApp Business account ourselves, with no extra monthly ORENCloud platform fee. Messaging is not free: Meta charges per message delivered. Its rules changed on 1 October 2026, so check Meta’s pricing. See also our WhatsApp Business API setup guide.
WhatsApp onboarding links
Start WhatsApp Business onboarding
Connect your business and phone number through Meta's official sign-up.
Update your WhatsApp business profile
Change the photo, description, address and website customers see.
Everything in OMNI
Chatbots and private hosting are optional services.
Channels and media
- Popular channels
- WhatsApp, Telegram, Messenger, Instagram, email and web chat, plus any platform that can send webhooks.
- Rich media
- Send and receive images, voice notes, video and locations. Some channels have limits.
Routing and automation
- Automatic routing
- Share chats across agents and escalate to another team. Labels feed your reports.
- Rules and macros
- Act on keywords or inbox, and run repeat actions in one click.
- Canned replies and surveys
- Save standard answers and ask customers to rate chats.
- Chatbots
- Add a multilingual bot on supported channels. Bots are an optional managed service.
Tools inside the inbox
- Your web apps beside the chat
- Open your CRM or ticketing system inside the conversation screen.
- ChatGPT assistance
- Suggested replies and summaries. Needs your own paid OpenAI API key.
- Slack, API and webhooks
- Reply from Slack, or send messages and status changes to your other systems.
Control and security
- Private setup
- Run OMNI in your own organisation or cloud.
- Account protection
- Two-factor sign-in, encrypted connections and role-based access.
- Protected storage
- Attachments are encrypted in Amazon S3, behind Cloudflare's firewall and bot protection.
Going live with OMNI
Tell us what you need
Share your channels and team size. We suggest a setup and confirm the price.
Connect your channels
We link your WhatsApp number through Meta's official onboarding, plus Facebook, Instagram, email and web chat.
Set up your teams
Create inboxes, labels and routing rules. We guide you.
Add Cosine and go live
Train the Cosine bot on your own information. With OMNI it is usually ready in under three days.
Three separate costs
- OMNI subscription
- From RM 275 a month for up to 5 users, by plan. See the plans.
- Meta WhatsApp charges
- Billed per message delivered at Meta’s current rate card. See Meta’s pricing.
- AI charges
- Cosine is priced separately. ChatGPT assistance uses your own OpenAI API key. See Cosine.
Terms are in the glossary.
From RM 275 a month for up to 5 users
All inboxes and channels included. Prices checked October 2026.
Questions customers ask
What is OMNI?
OMNI is an omnichannel customer engagement platform. It puts WhatsApp, Facebook, Instagram, Telegram, email and web chat in one shared inbox, with chatbots, automation, reports and APIs.
How much does OMNI cost?
OMNI is priced by plan, not per user: RM 275 a month for up to 5 users, RM 500 a month for up to 10 users, RM 900 a month for up to 20 users, RM 1,200 a month for up to 30 users and RM 35 per user a month for more than 30 users. Fewer users than a plan allows does not lower its price. All inboxes are included. Meta charges for WhatsApp messages separately, and the Cosine AI chatbot is priced separately. See OMNI pricing.
What does Meta charge for WhatsApp messages?
Meta charges per message delivered, by message category and the recipient's market. Its charging rules changed on 1 October 2026, including for replies inside the 24-hour customer service window. Check the current rate card on Meta's WhatsApp Business Platform pricing page. These charges are on top of the OMNI subscription.
How do I get started with the WhatsApp Business API?
ORENCloud is a certified Meta Tech Provider. We onboard your WhatsApp Business account through Meta's official flow. Read the WhatsApp Business API setup guide.
Can OMNI answer customers with AI?
Yes. The Cosine AI chatbot answers common questions around the clock and hands the chat to a person when needed. OMNI also offers ChatGPT-assisted replies if you supply your own OpenAI API key. See Cosine.
Is OMNI secure?
OMNI has two-factor sign-in, TLS encryption and role-based access. Attachments are encrypted at rest in Amazon S3. The service sits behind Cloudflare's firewall and bot protection. You can also run it in your own cloud.
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Bring your customer chats into one place
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