ORENCloud

Contact Centre pricing

Contact centre plans, priced per agent

Unmatched scalability with enterprise-grade security. Inbound, outbound or blended. From RM 76 per agent per month.

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ORENCloud Contact Centre is priced per agent per month in MYR: RM 76 for Gold, built for inbound teams, and RM 255 for Platinum, for inbound, outbound or blended teams with predictive, preview and power dialling. Each plan includes one Malaysian inbound number. Setup, customisation and round-the-clock support are billed separately, calls to other networks follow the call rates, and prices exclude applicable taxes.

About Contact Centre, FAQ and glossary.

Plans

Gold

Contact centre for mainly inbound traffic

RM 76

per agent per month

Get Gold
  • Best suited for inbound
  • 2 inbound concurrent calls per user
  • Unlimited outbound concurrency
  • 1 Malaysian inbound number included
  • 1 inbound queue
Full feature list (15)
  • Automatic call distribution (ACD) and routing based on configurable rules and priorities
  • Multiple ACD types, including linear, round-robin and random
  • Custom music on hold and announcement messages
  • Agent availability management, including pause, resume and status changes
  • Automatic agent selection based on skills and availability
  • Caller ID recognition and integration
  • Real-time monitoring and statistics, including wait time and abandonment rates
  • Dynamic queue management: add or remove agents and change queue settings while live
  • Support for remote agents and distributed call centres, over SIP and IAX
  • Web-based queue login, agent and system administration, and a real-time dashboard with widgets
  • User access controls
  • Call recording
  • Optional 24×7 support
  • Optional multi-location disaster recovery
  • Optional PCI-DSS grade setup

Most popular

Platinum

Contact centre for inbound and outbound

RM 255

per agent per month

Get Platinum
  • Inbound, outbound or blended
  • 2 inbound concurrent calls per user
  • Unlimited outbound concurrency
  • 1 Malaysian inbound number included
  • 1 inbound and 1 outbound queue
Full feature list (28)

Everything in Gold, plus:

  • Inbound, outbound and blended call handling
  • Predictive dialing with intelligent pacing
  • Manual dialing for preview and power dialing
  • Call recording and call monitoring
  • Call transfer, conferencing and barging
  • Interactive voice response (IVR) with speech recognition
  • Automatic call distribution (ACD) with skills-based routing
  • Custom agent screen layouts
  • Real-time and historical reporting and analytics
  • Custom call dispositions
  • Campaign and list management
  • Multiple campaign scheduling
  • Integrated email and chat support
  • Web-based agent and admin interfaces
  • Automatic time zone adjustment for agents and customers
  • Do Not Call (DNC) list management
  • Inbound caller ID recognition
  • Advanced scripting tools
  • Multi-level IVR menus
  • Integrated web softphone and external phone support
  • Call prioritisation and queue management
  • Custom agent scripts and surveys
  • Custom call recording rules and permissions
  • CRM integration and lead management
  • Multiple language support
  • Optional 24×7 support
  • Optional multi-location disaster recovery
  • Optional PCI-DSS grade setup

Compare plans side by side

What each plan includes
FeatureGoldRM 76PlatinumRM 255
Best suited forInboundInbound, outbound or blended
Inbound concurrent calls per user22
Outbound concurrencyUnlimitedUnlimited
Malaysian inbound numbers included11
Queues1 inbound1 inbound and 1 outbound
Automatic call distribution and routingIncludedSkills-based
Real-time dashboard and statisticsIncludedReal-time and historical
Predictive, preview and power dialingNot includedIncluded
Call recordingIncludedIncluded
Live monitoring and bargingNot includedIncluded
IVR with speech recognitionNot includedIncluded
Campaign, list and DNC managementNot includedIncluded
CRM integration and agent scriptsNot includedIncluded
24×7 support, multi-site disaster recovery, PCI-DSS grade setupOptionalOptional
Choose a planGet GoldGet Platinum

Work out your monthly cost

Contact Centre is priced per agent. Choose how your team handles calls and how many agents you have.

Size your contact centre

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Plans: your team routed to the recommended plan

Good to know

Prices checked October 2026.

Prices are in Malaysian ringgit and exclude applicable taxes. Need numbers? Pick one from our available numbers.

Read more about Contact Centre

  • Setup, customisation and round-the-clock support are available as premium services and are billed separately from the listed prices.

  • Calls to other networks are billed at our call rates. Calls between ORENCloud users are free.

Questions about Contact Centre

More answers in the FAQ.

What is Cloud Contact Centre?

Cloud Contact Centre is a complete cloud contact centre solution that enables businesses to manage inbound and outbound calls.

What are some of the key features of Cloud Contact Centre?

Cloud Contact Centre offers a range of features to help businesses manage their customer interactions, including inbound and outbound call management, call recording, live call monitoring and barging (Platinum), reporting and analytics, and integrations with other software applications.

What types of businesses can benefit from using Cloud Contact Centre?

Cloud Contact Centre can benefit businesses of all sizes and in all industries that require a call centre or contact centre solution to manage customer interactions, such as customer service teams, sales and marketing departments, and contact centres.

How does Cloud Contact Centre help businesses manage their customer interactions?

Cloud Contact Centre provides businesses with a centralised platform to manage their customer interactions, including inbound and outbound calls. The platform also offers automation features, such as predictive dialers and automated workflows, to help businesses manage their interactions efficiently.

Does Cloud Contact Centre offer any reporting and analytics features?

Yes, Cloud Contact Centre provides businesses with reporting and analytics features to help them track key metrics, such as call volume, call duration, and agent performance.

Reading on Contact Centre

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In, out or blended: start with the agents you have

From RM 76 per agent per month. Tell us about your team and we will recommend a plan, set it up for you.

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