OMNI pricing
WhatsApp API pricing for Malaysian teams
See what you pay ORENCloud, what Meta charges per message, and what AI adds, then estimate a month for your own volumes.
OMNI is ORENCloud’s shared inbox for WhatsApp, web chat and social messages. It is priced by plan, from RM 275 a month for up to 5 users, with every inbox included. Meta bills WhatsApp messages separately, and its rules changed on 1 October 2026. The AI chatbot is quoted separately.
OMNI subscription price checked October 2026. Meta sets and changes its own message charges; see Meta’s rate card. Excludes taxes unless your quote says otherwise.
Who bills what
A WhatsApp inbox has up to three cost lines. Keep them apart when you compare providers.
| Cost | Billed by | Basis | What to know |
|---|---|---|---|
| OMNI subscription | ORENCloud | Per plan per month, from RM 275 for up to 5 users; all inboxes and channels included | You pay the plan price for your team size. Fewer users than the plan limit does not lower it. See the plans below. |
| WhatsApp message charges | Meta | Per message delivered, by message category and recipient country | Charging rules changed on 1 October 2026. Use Meta’s current rate card. |
| Cosine AI chatbot | ORENCloud | Priced separately from OMNI | Ask for a quote. |
| ChatGPT reply suggestions in OMNI | OpenAI (your account) | Needs your own paid OpenAI API key | Billed by OpenAI to you, not by ORENCloud. |
| Private setup (host OMNI inside your organisation) | ORENCloud | Optional service | Ask for a quote. |
OMNI price bands
| Plan | Price a month | How it is worked out |
|---|---|---|
| Up to 5 users | RM 275 | 5 users x RM 55 |
| Up to 10 users | RM 500 | 10 users x RM 50 |
| Up to 20 users | RM 900 | 20 users x RM 45 |
| Up to 30 users | RM 1,200 | 30 users x RM 40 |
| More than 30 users | RM 35 per user | 31 users: RM 1,085 |
The plan price is fixed for its user limit, so fewer users does not lower it. Prices exclude applicable taxes and Meta’s message charges. Checked October 2026.
Included in the OMNI subscription: all inboxes and channels, shared inbox, routing, reports and API access. See everything in OMNI.
Estimate a month
Enter your own volumes and your own rates from Meta’s current rate card. The rate fields start empty because we do not publish Meta’s prices.
Meta changed its charging rules on 1 October 2026, and rates vary by message category and market. The counts above are sample volumes. Enter the rate for each type from Meta’s current rate card; enter 0 for a type that Meta’s card lists as free, and leave a rate empty only if you do not know it yet.
Estimated month
- OMNI subscription (ORENCloud)
- Meta message charges (billed by Meta)
- AI charges
- Not included. Ask for a quote if you add the Cosine chatbot.
- Subscription plus Meta estimate
Illustrative arithmetic only. It uses only the rates you enter, excludes taxes and any other charges, and is not a quote.
Worked example
A small support team that also sends booking reminders and a monthly offer.
The message counts are assumptions for the arithmetic. We show no Meta rates: each rate is the figure you read from Meta’s current rate card for your market, and the charging rules changed on 1 October 2026.
| Line | Assumption | Monthly |
|---|---|---|
| OMNI subscription, 3 users (plan for up to 5) | 5 users x RM 55 | RM 275.00 |
| Service replies sent inside the 24-hour window | 2,000 messages | Billable count after any free allowance x your rate from Meta’s card |
| Marketing templates delivered | 500 messages | Count x your rate from Meta’s card |
| Utility templates delivered | 300 messages | Count x your rate from Meta’s card |
| Authentication templates delivered | 100 messages | Count x your rate from Meta’s card |
| AI chatbot | Not added | Quote needed |
| Total | RM 165.00 plus Meta’s charges |
Adding AI
OMNI works without AI. When you want it, the options are separate and priced separately.
Cosine AI chatbot
Answers common questions around the clock and hands over to a person when needed. Not part of the OMNI subscription. About Cosine.
ChatGPT assistance
Suggested replies, summaries and draft improvements inside OMNI. You supply your own paid OpenAI API key.
Onboarding in four steps
New to the WhatsApp Business API? Read the setup guide first.
Tell us your channels and team size
Share the channels you use, how many agents answer, and the messages you expect to send. We confirm the subscription and any add-ons.
Connect WhatsApp through Meta
Start at WhatsApp Business onboarding. ORENCloud is a Meta Tech Provider, so the account is set up through Meta’s official flow. See the setup guide for what to prepare.
Set up your inboxes and teams
Create inboxes, labels, canned replies, business hours and routing rules. Our onboarding team can guide you step by step.
Add templates, AI and go live
Submit message templates to Meta, add Cosine if you want a bot, and send a test before inviting customers.
OMNI pricing questions
How much does OMNI cost in Malaysia?
OMNI is priced by plan: RM 275 a month for up to 5 users, RM 500 a month for up to 10 users, RM 900 a month for up to 20 users, RM 1,200 a month for up to 30 users and RM 35 per user a month for more than 30 users, with all inboxes included. Meta’s WhatsApp message charges and the Cosine AI chatbot are separate. Ask for a quote for add-ons.
Is the WhatsApp Business API free with OMNI?
ORENCloud adds no extra monthly platform fee for the WhatsApp Cloud API, and as a Meta Tech Provider it onboards your account directly. That does not make messaging free: the OMNI subscription still applies, and Meta charges for messages according to its current rate card.
How does Meta charge for WhatsApp messages now?
Since 1 July 2025 Meta charges per message rather than per conversation, and its charging rules changed again on 1 October 2026. Rates depend on the message category (marketing, utility, authentication or service) and the recipient’s market, and some tiers apply. We do not copy Meta’s rates here: use Meta’s current rate card for your market.
Are replies to customers free on WhatsApp?
Not reliably. Meta changed its charging rules on 1 October 2026, and replies and utility messages sent inside the 24-hour customer service window can now be charged, depending on category, volume and market. Do not assume any message type is free: check Meta’s current rate card for your market, or ask us during onboarding.
Can Meta’s charges be billed in ringgit?
Meta lists Malaysian ringgit (MYR) as a supported billing currency and publishes an MYR rate card. How the charges are billed for your account is confirmed during onboarding, so ask us before you start.
Is OMNI priced per user?
No. You pay for the plan that fits your team, and the plan’s user limit is the ceiling. Having fewer users than the limit does not make it cheaper: 8 users pay the RM 500 plan for up to 10 users. Above 30 users, the price is RM 35 per user. Meta’s message charges and any add-ons are extra.
Is the AI chatbot included?
No. The Cosine AI chatbot is priced separately. OMNI’s optional ChatGPT assistance uses your own paid OpenAI API key. Read about Cosine.
Sources
Read October 2026. External pages can change; follow the links for the current wording.
- Meta: WhatsApp Business Platform pricing (developers) Per-message pricing, categories, service window, MYR rate card.
- Alibaba Cloud: WhatsApp message rate adjustments and service conversation message billing A provider notice describing the 1 October 2026 billing change for service and in-window utility messages.
- Meta: WhatsApp Business platform pricing overview Message categories and Meta’s overview of pricing.
- ORENCloud: OMNI product page
Get your OMNI quote
Tell us your team size, channels and expected message volumes. We will confirm the subscription, add-ons and how to start.