Frequently asked questions

CloudOffice PBX  (Private Branch Exchange) is a virtual phone system that uses internet-based technologies to manage and route calls, rather than relying on traditional hardware and phone lines. It allows businesses to access and manage their phone systems through the cloud, providing flexibility, scalability, and cost savings.

A traditional PBX relies on physical hardware and phone lines to manage calls, while a CloudOffice uses internet-based technologies and virtualises the system in the cloud. This allows for easier management, better scalability, and reduced costs compared to traditional PBX systems.

Yes, CloudOffice providers typically use encryption and multiple layers of security to protect calls and data. Additionally, reputable providers adhere to industry security standards and best practices to ensure the confidentiality, integrity, and availability of their services.

No. We do not port existing numbers to ORENCloud. You choose new numbers from our available numbers.

CloudOffice offers a wide range of features, such as call routing, voicemail, call recording, auto-attendants, call queues, conference calling, and integration with third-party applications like CRM and collaboration tools.

With ORENCloud, you can easily send, receive, and manage faxes through our convenient Fax Portal. Additionally, you have the option to receive faxes as email attachments for added convenience. If you already have a fax device, we can help you connect it to ORENCloud using a small ATA (analog telephone adapter). This enables you to continue using your existing equipment while taking advantage of the benefits of our cloud-based faxing solution.

It depends on the specific phones. Most modern VoIP (Voice over Internet Protocol) phones are compatible with CloudOffice, but older analog phones may require an adapter to work with the service. It’s essential to consult with us to determine compatibility and any additional requirements.

Yes, a medium to high speed and reliable internet connection is crucial for CloudOffice to ensure good call quality and minimal latency. It’s recommended to use a dedicated internet connection or prioritise voice traffic on your existing network using Quality of Service (QoS) settings.

To ensure call quality, choose a provider like CloudOffice that offers reliable infrastructure and robust call routing capabilities. Additionally, ensure that your network has sufficient bandwidth and is optimised for voice traffic using QoS settings.

The cost of CloudOffice depends on the number of users and any customisation required, such as connecting your own lines. Cloud PBX systems are generally more cost-effective than traditional PBX systems because of lower upfront costs and reduced maintenance. We offer monthly subscriptions in tiers based on features and number of users, from about RM 9 per user per month. See CloudOffice pricing.

One of the main benefits of a cloud pbx system is its scalability. You can easily add or remove users, adjust features, and modify call routing rules as your business grows or changes. Most providers allow you to make these adjustments through a web-based portal, making it easy to manage your phone system without any specialised knowledge.

ORENCloud’s CloudOffice offers various support options, including phone, email, live chat, and online knowledge bases. We also offer dedicated account managers for larger businesses, ensuring personalised and prompt support when needed.

Yes. Outbound calls to 999 work from ORENCloud phone lines. Like any internet phone, the call needs a working internet connection and power, so keep a mobile phone as a backup. Tell the operator where you are. We have not confirmed other emergency or special-service numbers, so ask us before relying on them, and check the dial plan with us when we set up your system.

Cloud Contact Centre is a complete cloud contact centre solution that enables businesses to manage inbound and outbound calls.

Cloud Contact Centre offers a range of features to help businesses manage their customer interactions, including inbound and outbound call management, call recording, live call monitoring and barging (Platinum), reporting and analytics, and integrations with other software applications.

Cloud Contact Centre can benefit businesses of all sizes and in all industries that require a call centre or contact centre solution to manage customer interactions, such as customer service teams, sales and marketing departments, and contact centres.

Cloud Contact Centre provides businesses with a centralised platform to manage their customer interactions, including inbound and outbound calls. The platform also offers automation features, such as predictive dialers and automated workflows, to help businesses manage their interactions efficiently.

Yes, Cloud Contact Centre provides businesses with reporting and analytics features to help them track key metrics, such as call volume, call duration, and agent performance.

Yes, Cloud Contact Centre offers integrations with a range of software applications, including CRM systems, project management tools, and communication platforms.

Cloud Contact Centre is priced on your requirements. Inbound-focused operations start at RM 76 per agent per month (Gold). Outbound, blended and dialer features are in Platinum at RM 255 per agent per month. See Contact Centre pricing.

Cloud Contact Centre can be complex to set up and configure, but once it is up and running, it offers an intuitive user interface and a range of help resources to assist users.

Yes, Cloud Contact Centre is designed with security in mind and offers features such as encryption, multi-factor authentication, and role-based access control to help keep data and calls secure.

Yes, Cloud Contact Centre offers a range of customisation options, including custom scripts, custom dispositions, and custom reports, to help businesses tailor the platform to their specific needs.

ORENdesk is a cloud-based ticketing solution that helps businesses manage customer support requests across multiple channels, such as email, social media, chat, and phone.

ORENdesk offers a range of features to help businesses manage their customer support requests, including ticket management, automated workflows, collaboration tools, reporting and analytics, and integrations with other software applications.

ORENdesk can benefit businesses of all sizes and in all industries, including customer service teams, IT help desks, and sales and marketing departments.

ORENdesk provides businesses with a centralised platform to manage customer support requests from various channels, such as email, social media, chat, and phone. The platform also offers automation features, such as canned responses and automatic ticket routing, to help businesses respond to customer inquiries quickly and efficiently.

Yes, ORENdesk provides businesses with reporting and analytics features to help them track key metrics, such as response times, ticket volumes, and customer satisfaction ratings.

Yes, ORENdesk offers integrations with a range of software applications, including CRM systems, project management tools, and communication platforms.

ORENdesk Ticketing starts at RM 199 per month with 50 GB storage and unlimited agents. ORENdesk ITSM, with asset management and IT service management, is RM 255 per month with 100 GB storage. See ORENdesk pricing.

Yes, ORENdesk is designed to be easy to set up and use, with an intuitive user interface and a range of help resources available to assist users.

ORENdesk is designed with security in mind and offers features such as two-factor authentication, TLS encryption for web connections, and role-based access control. Internet-connected deployments can use Cloudflare protection. Air-gapped deployments operate without external network connections, so integrations and security controls depend on the local deployment.

Yes, ORENdesk offers a range of customisation options, including custom fields, themes, and templates, to help businesses tailor the platform to their specific needs.

MS Teams PSTN integration is a feature that enables businesses to make and receive phone calls using Microsoft Teams, a collaboration and communication platform, with a Public Switched Telephone Network (PSTN) calling plan.

MS Teams PSTN integration offers a range of features to help businesses manage their phone calls, including inbound and outbound call management, voicemail, call forwarding, call queues, and auto attendants when connected to CloudOffice or your own on premise/cloud PBX.

MS Teams PSTN integration can benefit businesses of all sizes and in all industries that require a phone system integrated into their Microsoft Teams subscription to manage their business communications.

MS Teams PSTN integration connects Microsoft Teams to the PSTN using a calling plan provided by ORENCloud or your own provider. It enables businesses to make and receive phone calls directly from Microsoft Teams using a phone number assigned to the organisation.

Microsoft Teams provides Direct Routing usage and troubleshooting reports. Your PBX may provide additional reports, and CloudOffice reporting is included when calls route through CloudOffice.

MS Teams PSTN integration requires a calling plan, which is offered by ORENCloud or a third-party provider. The cost of the calling plan varies depending on the channels and others  features required. Please speak to our sales to get a precise costing.

Yes, MS Teams PSTN integration is designed to be easy to set up and use. We will work with your PBX vendor to connect to it or if you’re using CloudOffice, we do everything for you and you’re ready to go.

Yes, MS Teams PSTN integration is designed with security in mind and offers features such as encryption and authentication.

Yes. When WithTeams is routed through CloudOffice, you get a programmable PBX with call routing rules, custom greetings and voicemail settings, and you can send calls to the destinations you choose. If you use your own PBX, we work with your PBX vendor, and the options depend on that PBX. Tell us what you need and we will confirm what is possible.

ORENCloud’s OMNI is an omnichannel customer engagement platform that allows businesses to manage customer interactions across multiple channels, such as email, chat, social media and video.

ORENCloud’s OMNI offers a range of features to help businesses engage with their customers, including a shared inbox, chatbots, automation workflows, video calling, labels, reporting and analytics, and integrations with other software applications through APIs.

ORENCloud’s OMNI can benefit businesses of all sizes and in all industries, including customer service teams, sales and marketing departments, and contact centres.

ORENCloud’s OMNI provides businesses with a centralised platform to manage customer interactions from various channels, such as email, chat, social media and video. The platform also offers automation features, such as chatbots and automatic message routing, to help businesses respond to customer inquiries quickly and efficiently.

Yes, ORENCloud’s OMNI provides businesses with reporting and analytics features to help them track key metrics, such as response times, conversation volumes, and customer satisfaction ratings.

Yes, ORENCloud’s OMNI offers integrations with a range of software applications, including CRM systems, project management tools, Slack, and communication platforms.

ORENCloud’s OMNI is priced by plan, not per user: RM 275 a month for up to 5 users, RM 500 for up to 10, RM 900 for up to 20, RM 1,200 for up to 30 and RM 35 per user a month for more than 30 users. Fewer users than a plan allows does not lower its price. All inboxes are included. Meta’s WhatsApp message charges and the Cosine AI chatbot are separate.

Yes, ORENCloud’s OMNI is designed to be easy to set up and use, with an intuitive user interface and the option to get our onboarding team to guide you step by step.

ORENCloud’s OMNI is designed with security in mind and offers features such as two-factor authentication, TLS encryption for web connections, and role-based access control. Attachments are encrypted at rest in Amazon S3, and access is controlled by the configured permissions. The service is protected by Cloudflare’s web application firewall and bot protection.

Yes, ORENCloud’s OMNI offers a range of customisation options, including custom fields, logos, and an on-premise or own-cloud setup.

SIP Trunking is a technology that enables businesses to make and receive phone calls over the internet using Voice over Internet Protocol (VoIP) technology. It allows businesses to replace traditional phone lines with a more cost-effective and flexible solution.

ORENCloud’s SIP Trunking is a VoIP service that enables businesses to make and receive phone calls using the internet. It features high-quality termination in Malaysia and globally, and the ability to own global virtual numbers.

Some of the benefits of using ORENCloud’s SIP Trunking include cost savings, flexibility, scalability, and improved call quality. Virtual numbers can also deliver calls from other countries to your phone system, subject to availability and eligibility.

ORENCloud’s SIP Trunking uses internet connections to transmit voice calls, rather than traditional phone lines. It connects a business’s private branch exchange (PBX) system to the public switched telephone network (PSTN) through an internet connection, allowing for the transmission of voice calls.

High-quality termination aims to provide clear audio and reliable call delivery. Results also depend on endpoint configuration, access networks and network conditions.

Virtual numbers can deliver calls remotely to your phone system. Availability and eligibility depend on the country and number type; some require a local address or business presence.

ORENCloud's SIP Trunking starts at RM 0.10 per minute throughout Malaysia. Pricing changes with destination and volume: higher volumes get lower rates. See SIP Trunking pricing and international call rates.

Yes, in the usual way for a SIP trunk. You point your PBX or session border controller (SBC) at our network, and our technical team helps with the settings, numbers and testing. There is no customer management screen to learn for the trunk itself. Ask us if you would like help before you start.

Yes, ORENCloud’s SIP Trunking is designed with security in mind and offers features such as encryption and authentication to help keep calls and data secure.

Yes, ORENCloud’s SIP Trunking offers a range of customisation options, including custom routing rules, caller ID settings, and call recording options, to help businesses tailor the platform to their specific needs.

ORENCloud UC Desktop and Mobile Softphone is a software application that enables users to make and receive calls using their computer or mobile device. It uses Voice over Internet Protocol (VoIP) technology to deliver high-quality voice calls over the internet.

ORENCloud UC Desktop and Mobile Softphone is available for Windows, Mac, iOS, and Android devices.

ORENCloud UC Desktop and Mobile Softphone offers a wide range of features including: support for multiple accounts, call recording, call transfer, call forwarding, conferencing, messaging, and video calling.

Audio is encrypted with SRTP, using SDES key exchange where configured, and signalling can use TLS. Encryption coverage depends on the endpoints and configuration; calls through the public telephone network are not end-to-end encrypted.

The standard ORENCloud UC app is designed for the ORENCloud phone system. White-label deployments may support compatible third-party SIP IP-PBX systems, subject to technical validation and the agreed deployment scope.

Yes, ORENCloud UC Desktop and Mobile Softphone supports HD voice, which provides high-quality audio for voice calls.

Yes. Use 4G, 5G or a reliable Wi-Fi connection in Malaysia. Call quality depends on coverage, congestion and network configuration, and older networks may work where still available overseas. Wi-Fi is recommended for the best call quality.

No, ORENCloud UC Desktop and Mobile Softphone does not require any additional hardware. You can use it with just your computer or mobile device.

ORENCloud UC Desktop and Mobile Softphone is free to use with the ORENCloud solutions.

Yes, ORENCloud UC Desktop and Mobile Softphone can be used for business purposes. It offers features such as call recording, conferencing, and messaging that are useful for business communication.

Download ORENCloud UC for desktop from the ORENCloud UC app page, and the mobile softphone from the App Store or Google Play.

iKB is an enterprise AI platform that brings your AI models, business data and approved tools into one governed system. It is for organisations that want AI answers from their own documents and systems with controls over access and data. It also powers the Cosine chatbot. See iKB.

iKB can be hosted, run in a private cloud, on your own premises or air-gapped. It works with Malay, Chinese and Tamil content. Cost depends on the deployment, so we scope it with you. For local models, you can pair it with private GPU infrastructure.

Use the iKB contact form and tell us what documents and systems you want it to use.

Saloma AI (formerly called Vocalis) is an AI voice agent platform for businesses that handle many phone calls. It answers inbound calls and runs outbound campaigns, with live supervision and reporting. See Saloma AI.

It supports 70+ languages with regional voice options. It answers common questions and does routine tasks such as reminders and surveys. Staff can listen in, transfer the call, pause the AI or end the call. AI can make mistakes, so we recommend a trial with non-confidential speech first.

Use the Saloma AI contact form to request a demonstration for your call workflow. Keep the test free of confidential information. For pricing, which is tracked per call and per campaign, contact us with your expected call volume.

SalamAI is live speech translation that runs in the browser. It turns what a speaker says into spoken audio and subtitles, for meetings, events and service counters where people do not share a language. See SalamAI.

More than 70 languages are supported through the translation engine, and 13 languages have spoken output today. You can choose up to 10 output languages per session, and each is billed separately. The audience does not need an app. AI translation can make mistakes, so test with non-sensitive speech first.

Contact us to request a demonstration and confirm your plan before a live session. Use non-sensitive speech when evaluating translation.

MataAI is vision AI that watches camera feeds against rules you write in plain English. It sends alerts with annotated evidence, digests and reports. It suits sites such as warehouses and industrial premises. See MataAI.

It can run on your own machine or network with a self-hosted vision model, so frames can stay on site. It checks operational conditions and does not identify people. Alerts go to Telegram today; email, WhatsApp and webhook delivery are on the roadmap.

Contact us with your cameras and the rules you want to check. Pricing depends on your setup.