An award winning company
Never miss a customer again. Cloud communications for Malaysian businesses: phone, contact centre, WhatsApp and AI.
Answer every call on any phone, reply to WhatsApp from one shared inbox, and let AI help after office hours. Cloud PBX, contact centre and messaging for businesses in Malaysia, Singapore, Thailand and Indonesia.
AI: iKB, Saloma AI, SalamAI, MataAI. See all AI
An example business day on ORENCloud. At 9:02 am, a call to the office number is answered on a mobile. At 10:15 am, a WhatsApp question is answered from the shared inbox. At 11:02 pm, the AI chatbot answers a customer while the office is closed.
- 9:02 amCall answered on a mobileCloudOffice cloud PBX
- 10:15 amWhatsApp replied from one inboxOMNI WhatsApp inbox
- 11:02 pmAI answers after hoursCosine AI chatbot
Sample screens. Names and numbers are made up.
ORENCloud is a Malaysian cloud communications provider in Puchong, Selangor. It offers cloud PBX (CloudOffice), a contact centre, WhatsApp messaging (OMNI), helpdesk, SIP trunking and AI. Prices are in ringgit per user, agent, minute or month, as stated on each pricing page. See the FAQ, glossary or about us.
Trusted by banks, telcos, government agencies, national hotlines, global BPOs and well-known brands.
One platform for the way your customers reach you
CloudOffice
Give every desk, mobile and laptop an extension. Manage it all in a browser.
- IVR menus and after-hours rules
- Call recording and voicemail to email
Contact Centre
Queues, dialers and live wallboards for teams of any size.
- Predictive, progressive, preview and manual dialling
- AI call summaries and sentiment
OMNI
WhatsApp, web chat, Facebook, Instagram and email in one shared inbox.
- Official WhatsApp Cloud API included
- Bot first, then handover to people
Cosine
Chat and voice assistants that answer from your own documents, powered by iKB.
- Answers with sources
- Hands over to a person when needed
ORENdesk
Tickets, assets, SLAs and workflows for support and IT teams.
- Email-to-ticket with SLA timers
- Reports and surveys
WithTeams
Make and receive normal phone calls inside Microsoft Teams, with Malaysian numbers.
- No extra phone app for staff
- Pick from our available numbers
SIP Trunking
Voice for the phone system you already run, from MYR 0.08 a minute nationwide.
- No setup fee to start
- TLS and SRTP encryption
ORENCloud UC app
Your office line on iOS, Android, Windows and macOS.
- Free for ORENCloud users
- Presence, chat and call history
What our customers say
From contact centres, IT teams and business owners who run on ORENCloud every day.
Not only is it extremely affordable, the quality of calls and support lived up to our expectations.
We started with 8 agents and redirected some of our numbers over to Orencloud’s contact center suite called Gold Package. Not only is it extremely affordable, the quality of calls and support lived up to our expectations. We quickly realized this is now the new norm, the way forward for this business activity within our staff and expanded the use to more than double ever since. We continue to use Orencloud’s services even up to this date.
Malaysian Retirement Fund (EPF)Spokesperson“Their system has functioned as an enabler to help us sustain 24x7x365 obligation to our customers.”
We developed a great partnership with ORENcloud and their dedication to our GSD telephony system is evident in all aspect of the solution. I highly appreciate their attention and after sales support in bringing our voice support platform online in such a short lead time since we had to begin working remotely due to the pandemic situation and their system has functioned as an enabler to help us sustain 24x7x365 obligation to our customers and our company.
Amalan FrancisRegional IT Manager, Jotun Paints Asia Pacific“Flexible and allow us to scale up or down easily according to our business needs.”
ORENcloud connectivity has proven to be reliable for our call centre business. Their subscription plans and system are also very flexible and allow us to scale up or down easily according to our business needs.
Au-YongHead of Contact Centre, Customer Connect (Malaysia) Sdn. Bhd. “Made it possible for us to easily work from anywhere all transparent to the customers.”
We are using ORENcloud hosted telephony services for over three years now. It has given us great flexibility on our telecommunication needs and combined with their AstiosUC softphone solution made it possible for us to easily work from anywhere all transparent to the customers. All with attractive pricing for both the monthly subscription as well as the call charges.
Pandeyan MGroup CEO and Shareholder, Applecross Resources Sdn Bhd
Every conversation lands in one place
Calls and messages go to AI or the right person, with a full record.
- 2013Serving businesses since
- 4 of 5largest global BPOs use our contact centre
- 490+fixed and mobile destinations with call rates
- 70+languages for AI voice agents
A day at Kedai Maju: cloud communications in one working day
Follow an example hardware shop with 12 staff in Petaling Jaya. Each moment shows which ORENCloud product does the work.
Example business, not a real customer.
- 8:45 am
The phones start ringing
Five customers call at once. A ring group rings every free phone, so the first free person answers.
CloudOffice cloud PBX - 10:15 am
WhatsApp orders come in
Questions arrive on WhatsApp, Facebook and the website. The team answers all of them from one shared inbox.
OMNI WhatsApp inbox - 1:00 pm
Lunch rush, still covered
Calls reach staff on their mobiles with the free UC app, so nobody has to wait at the counter.
ORENCloud UC app - 3:30 pm
A delivery problem becomes a ticket
An email about a damaged item turns into a ticket with an SLA timer, so the team fixes it on time.
ORENdesk helpdesk - 6:30 pm
The shop closes
Office hours send calls to voicemail. Each message arrives in the manager’s email.
CloudOffice cloud PBX - 11:00 pm
A question at night
Cosine, the AI chatbot, answers from the shop’s own information. If it is unsure, it passes the chat to staff for the morning.
Cosine AI chatbot - 9:00 am, next day
Nothing was missed
Reports show yesterday’s calls, chats and tickets in one morning check.
Reports in every product
Follow a call from ring to receipt
Your number, everywhere
Calls reach desk phones, mobiles, laptops and Teams.
AI answers first
An AI receptionist greets callers and finds out what they need.
The right person picks up
Skills-based routing finds the first agent who can help.
Nothing gets lost
Recording, transcript, summary and WhatsApp follow-up in one place.
A customer calls +60 3-2724 2500
Your business number, connected to ORENCloud
The AI receptionist answers in Bahasa Melayu
Understands the request: a billing question
Routed to the billing team
First available agent with the right skills picks up
Call summary saved, receipt sent on WhatsApp
Recording, transcript and follow-up in one place
Why teams switch to ORENCloud
Our own cloud in Malaysia serves the whole region.
No lock-in contracts
Pay monthly or yearly. Add or remove users any time.
Runs in the browser
Manage settings, recordings and reports from any browser.
Enterprise tools, SME pricing
Call centre-grade features without the licence bill.
Local engineers
Setup, migration and support from our team in Kuala Lumpur.
Our own cloud
ISO 27001 and PCI-DSS grade data centres in Kuala Lumpur and Cyberjaya.
What will cloud communications cost your business?
Move the sliders to see a monthly estimate in ringgit, from our published prices.
See every plan and price on the pricing page, or use the plan finder there to see what your team would pay.
iKB Answers, research and analytics from your own documents and systems, using the models you approve.
See iKBSaloma AI AI agents that answer and make phone calls in 70+ languages, with a person one click away.
See Saloma AISalamAI Live speech translated into spoken audio and subtitles for a room, a counter or a phone.
See SalamAIMataAI Existing cameras checked against rules you write in plain English, with alerts and evidence.
See MataAILicensed, certified and audited
MCMC ASP-C licence, TM certified PBX, Meta Tech Provider, MDEC Malaysia Digital, PDPA and PCI-DSS grade hosting.
Tell us how your team talks to customers
We will suggest a setup and price it for you. Most customers are live within a week.