Blog and news
Guides, product news and customer stories from the ORENCloud team.
Articles
Best Voice AI Provider in Malaysia: What It Takes to Get There
A great demo is not a working service. Seven criteria help Malaysian buyers judge whether a voice AI provider can handle real callers, real rules and real phone networks.
Jan/Feb Intake: Universities Can Stop Missing Student Enquiries in 4 Simple Steps
UPCEA, a US education association, sent 1,000 test enquiries to its member institutions in 2025. 44% got no reply. The test used email and web forms, not WhatsApp. But any admissions team can lose enquiries, especially when staff are flipping between tabs and wading through thousands of messages. Th
2am Calls: AI Voice Agent for Customer Support 24/7
It’s 2:07 am. A caller dials your 24-hour clinic, hotel desk or late-night outlet. They want to change tomorrow’s appointment. It rings. And rings. They hang up. Nobody on your team hears about it until morning, if at all. Callers notice this. A 2023 Vonage survey of more than 7,000 people in 17 mar
WhatsApp Business API Malaysia: Direct Onboarding With a Certified Meta Tech Provider
Onboarding directly with a certified Meta Tech Provider connects your WhatsApp number to your own Meta business portfolio and puts your credentials in your hands. Here is how ORENCloud’s route works, what it costs and what to check.
From “Press 1” to “How Can I Help?”
AI voice agent Malaysia: what has actually changed when the phone stopped asking you to press 1. You know this call and you have probably made it this week. If you run a business, your customers are making it to you too, and every minute of it costs someone: it costs them their patience, and […]
iKB Rebuilds Its Deep Research Mode to Work More Like a Researcher
iKB’s team rebuilt Deep Research after finding the first version produced summaries, not research. The redesigned AI deep research agent plans sub-questions, reads full sources, checks every quote and reports its own gaps.
Mental Health Helplines Shouldn’t Record Calls by Default: The Case for AI Voice Agents That Forget
A caller in distress should not leave a stored trail linking who they are to what they said. Here is the case for no-storage by default on sensitive AI voice lines, how Saloma AI’s High Privacy mode applies it, and where it stops.
Why Customers Switch Channels—and What Businesses Can Do About It
Not every channel switch means something has gone wrong A customer starts on your web chat. Ten minutes later, they’re on the phone. Has something gone wrong? Maybe not. They might have realised their issue is easier to talk through with a person, or chat simply wasn’t getting them anywhere. From th
AI Debt Collection in Malaysia: Building SKP Conduct Controls Into Your AI Calling
Debt collection agencies fall under SKP’s Conduct Standards. Here are the controls, design choices and honest limits to weigh before using AI voice agents for collection calls.
Omnichannel Solution Provider Malaysia: 5 Signs You Need One
About OMNI: An omnichannel solution provider in Malaysia that connects your customer conversations (WhatsApp, web chat, Facebook, Instagram, email) in one place, so your team sees the whole story and customers stop repeating themselves. You probably need one if customers re-explain things, agents ju
Help Should Live Where the Work Happens: Why Admin Consoles Need an In-App Help Assistant
Administrators lose time leaving the screen to search long help guides. This opinion piece argues that help belongs inside the console, and sets out the grounding, privacy and permission rules that make an in-app assistant trustworthy.
One Brief, Four Channels: How Presskit Turns Source Documents into Articles, LinkedIn Posts and Email EDMs
Presskit is an open-source, self-hosted content studio that turns one brief and its source documents into website articles, LinkedIn posts, email EDMs and chat copy. Here is how the workflow runs, what it checks and what you need to run it.
How We Used a Coding Agent to Migrate WordPress to Astro and Cloudflare: The Strategy Behind It
How we used a coding agent to rebuild a 44-page WordPress site on Astro and Cloudflare in about three days without writing code, and the principles you can borrow for your own migration.
PMX.AI Review: Building Your Own Malaysian PM-Style AI Avatar on WhatsApp with ORENCloud
Explore how ORENCloud and modern agentic AI models like PMX.AI are transforming Malaysian communications by bringing advanced WhatsApp chat and voice integration directly to businesses and public leaders.
iKB vs Microsoft Copilot: Choosing an AI Knowledge Base for Regulated Industries
Discover how iKB and Microsoft Copilot compare for enterprise AI deployments in regulated sectors, focusing on ecosystem breadth versus sovereign data control.
Beyond the Booth: Reducing Live Event Translation Services Cost with AI
Traditional interpreter booths are costly and logistically complex. Discover how AI-powered translation offers a more efficient, cost-effective alternative for multilingual events.
Enterprise AI Voice Solutions Malaysia: Why Generic Platforms Fail
Generic AI voice platforms often fall short in the Malaysian market due to linguistic complexity and strict security requirements. Learn why specialized, enterprise-grade solutions are essential for business success.
WhatsApp Business Messaging: The Free Ride on Replies Ends 1 October 2026
From 1 October 2026, every reply your business sends on WhatsApp gets charged, roughly 6 sen per message for Malaysian customers. Here is what changes, what it costs in Ringgit at real volumes, and the five things to do before October.
Meta Business Agent Is Here ORENCloud Is Your Certified Partner to Set It Up
Meta just launched Meta Business Agent — AI that responds to customers 24/7 on WhatsApp, Messenger, and Instagram. ORENCloud is a certified expert helping businesses configure it, integrate it with their catalog and CRM, and get real value from day one.
IKB – Redefining AI Knowledge Management
When critical knowledge is scattered, answers become inconsistent, and compliance risk grows. iKB is an accuracy-first Intelligent Knowledge Base that grounds every response in your approved documents—complete with citations, governance controls, and enterprise-grade security.
Combating Scam Calls in Malaysia: How Telecom Providers Can Protect Citizens
Scam calls in Malaysia surged by 82% in 2024, costing citizens over RM1.5 billion. Learn how local telecom providers like ORENCloud are helping stop scammers through better customer vetting, anti-fraud policies, and advanced call authentication technologies to protect Malaysians and strengthen natio
AI Knowledge Base Malaysia: Locally Deployed, Globally Trusted
In a world drowning in data, Malaysia’s businesses need clarity, not chaos. iKB brings you an AI Knowledge Base built for Malaysia deployed locally, fully compliant, and smart enough to understand your documents, answer questions naturally, and cite every source it uses.
Setting Up WhatsApp Business Profile & Calling/SIP Settings via Meta Cloud API
Before you can manage your WhatsApp Business profile and calling/SIP settings, you must have your WhatsApp account registered with the Meta Cloud API.The easiest way to get started is to sign up with an official provider such as: ORENCloud — Malaysia’s first provider to offer full WhatsApp Chat + Ca
ORENCloud Brings WhatsApp Chat + Voice Calling Together—Into PBX, Contact Centers
Introducing WhatsApp Chat + Voice Calling on ORENCloud—a first in Malaysia that unifies messaging and calls in one seamless platform. Enjoy inbound and outbound calling, connected securely to Cloud Office or our Cloud Contact Center for a true end-to-end customer engagement experience.
OMNI Integra — A New Era in Business Chat Workflow Intelligence
OMNI’s native integration with OMNI Integra enables businesses to orchestrate AI-powered workflows from support routing and RAG chatbots to lead scoring, ticket tagging, and multi-modal file processing—solving complex integration challenges with ease.
Khind HQ Goes Cloud-First: Why They Chose ORENCloud to Power Their Next Chapter
Khind Malaysia has officially partnered with ORENCloud to upgrade their entire HQ operations using ORENCloud’s Cloud Contact Center and CloudOffice platform. This move marks a major milestone in Khind’s digital transformation journey, enabling enhanced customer experience and team collaboration thro
Unlock GDPM Funding with ORENCloud’s Cloud Communication Solutions
Discover how your MSME can tap into BSN’s Geran Digital PMKSMadani (GDPM) — a government‑funded, 50% matching grant up to RM5,000 — to digitalise with certified ORENCloud solutions including cloud telephony, omni‑channel messaging, AI chatbot, contact centre, Teams PSTN, and helpdesk ITSM. A step‑by
ORENCloud Is Now an Official Meta Tech Provider — Launches FREE WhatsApp Business API Self-Onboarding!
Big news! ORENCloud is officially a Meta Tech Provider, and we’re offering zero-cost onboarding for the WhatsApp Business API. Launch your WhatsApp messaging in just minutes—with no technical hassle or recurring fees.
Mamee Chooses ORENCloud’s OMNI Platform to Power Its Customer Experience
Mamee, an iconic Malaysian brand, now relies on ORENCloud’s OMNI platform to manage and enhance its customer engagement strategy across multiple channels. This marks a proud milestone for ORENCloud and a bold step forward in digital CX innovation for Mamee.
Supercharge Your Contact Center with Real-Time AI Voice Copilot
Empower your agents with instant voice transcription and AI-driven answers pulled directly from your knowledge base. Fast, accurate, and compliant — all from your browser.
The Shocking Truth: How a Landline Number Instantly Transforms Your Business Credibility
In today’s hyper-mobile market, displaying an ORENCloud landline number instantly conveys corporate strength, permanence and trust—especially to prospects who haven’t met you. Our dedicated fixed-line infrastructure under strict MCMC regulation minimizes fraud risks and ensures consistent call quali
Integrating Orencloud’s Hosted Platinum Call Center with Salesforce CTI
Discover how integrating Orencloud’s Hosted Platinum call center with Salesforce CTI revolutionizes customer interactions and boosts business efficiency. Learn about the standout features, key benefits, and why Orencloud is the premier choice for Salesforce CTI.
Deep Research Is A Game Changer For Businesses
In today’s fast-paced environment, OpenAI’s Deep Research capability is transforming how organizations conduct multi-step research, offering rapid, comprehensive insights. From market and product research to academic studies and personal planning, this tool helps businesses streamline processes, sav
How DeepSeek R1 Is Disrupting the AI Market and Challenging Western Dominance
DeepSeek R1, a revolutionary AI model from a Chinese startup, is disrupting the AI market by delivering GPT-4-level performance at a fraction of the cost. Learn how this underdog is challenging Western dominance and reshaping the global AI landscape.
How OpenAI’s Computer-Using Agent Can Help Malaysians in Business and Daily Life
OpenAI’s Computer-Using Agent is an AI-powered assistant designed to simplify tasks on your computer, from automating repetitive work to helping with daily chores. For Malaysian businesses, it’s a game-changer, offering cost efficiency, better customer service, and data-driven insights. In daily lif
A Comprehensive Exploration of Key Concepts in Modern AI and NLP – ORENCloud Malaysia
In this comprehensive exploration of modern AI and NLP, we cover the essential concepts transforming the field. Discover how Transformer-based architectures revolutionize natural language understanding, why chunking and indexing improve data handling, and how parameter-efficient fine-tuning techniqu
Sailor2 – Model AI LLM Yang Baik Untuk Teks dalam Bahasa Melayu
Model AI Sailor2 kini menyokong Bahasa Melayu dengan keupayaan menghasilkan teks berkualiti tinggi. ORENCloud dan Astiostech menawarkan perkhidmatan penyesuaian model untuk pelbagai kegunaan. Pelajari lebih lanjut
We are looking forward to bring you more value by leveraging AI in 2025 – Here’s our Q1 Outlook
In 2025, ORENCloud revolutionizes customer interactions with AI-powered tools like real-time call analysis, post-call insights, AI-driven engagement, and dynamic IVR systems. Explore how these innovations elevate customer experience and productivity.
Want to have ChatGPT’s 1-800-CHATGPT (1-800-242-8478) for your own establishments too? Here’s how..
Explore how ORENCloud’s OMNI platform uses AI-powered ChatGPT integration to enhance customer engagement across platforms like WhatsApp. Test OMNI’s features at +60 3-8689 2802 and see how AI can transform your business.
Cosine – AI Conversational bot that’s so good that it even surprised us!
Cosine by ORENCloud Sdn Bhd is a revolutionary intelligent chatbot designed to enhance communication and customer service across various platforms. Seamlessly integrating with ORENCloud’s OMNI and other chat services like WhatsApp, Telegram, and Facebook Messenger, Cosine offers unparalleled versati
We named our bot cosine 🇲🇾 made in Malaysia
cosine 🇲🇾, the latest AI-powered chatbot solution by ORENCloud and Astiostech, is designed to revolutionize customer engagement by leveraging advanced AI capabilities and PostgreSQL for robust data storage. With features like real-time sentiment analysis, scalable data architecture, and actionable
Empower Your Business with OMNI & ORENCloud Bot Services: Advanced Bot Integration for Seamless Customer Experience
ORENCloud Bot Services, integrated with the OMNI platform, offers an advanced, customizable chatbot solution designed to meet diverse business needs. Built with intent-based routing and high scalability, this service provides secure, flexible data handling and can interact across various communicati
Leveraging ORENCloud with AWS Malaysia for Superior Contact Center Solutions
Optimize your cloud contact center with ORENCloud and AWS Malaysia. Enjoy up to 17% cost savings, enhanced performance with ultra-low latency, and compliance with local data regulations. Discover seamless telco integration and advanced AWS services for better customer engagement.
Title: AWS Now Available in Malaysia: A Deep Dive into Cost, Latency, and Data Sovereignty
AWS has launched its Malaysia region, offering significant cost savings, faster latency, and enhanced data sovereignty for businesses. ORENCloud now provides locally hosted private instances on AWS Malaysia, with the added benefit of direct telco interconnectivity to our datacenters. This new region
MITEC Partners with ORENCloud for Enhanced Operational Efficiency and Communication
Discover how MITEC is elevating their event management and customer service to new heights with ORENCloud’s CloudOffice. This exciting partnership integrates state-of-the-art communication technology, enabling seamless coordination and enhanced efficiency at one of Malaysia’s top venues for internat
NEC Exits PBX Market? Now its the best time to move to Cloud PBX for SMEs
This article discusses the advantages of transitioning to ORENCloud’s CloudOffice, a cloud-based telephony solution that offers businesses scalability, cost efficiency, and advanced communication features. It highlights the financial and operational benefits of moving from traditional systems like N
What Is Cloud Calling Software?
Learn all about cloud calling software and its benefits. Find out how it works and why businesses are adopting it. Get started today!
How ORENCloud Revolutionized University Malaysia Sabah’s Customer Engagement (CX) with OMNI for the use of over 3000 students, academics and staff.
In this article, we explore the transformative journey of University Malaysia Sabah (UMS) as it partnered with ORENCloud to centralize its customer engagement channels into a single, comprehensive platform. Utilizing ORENCloud’s OMNI, powered by advanced messaging integration capabilities, UMS succe
WhatsApp Cloud API – Free WhatsApp Messaging For Customer Engagement on OMNI
This article introduces ORENCloud’s OMNI, a cutting-edge customer engagement platform that harnesses the power of META’s WhatsApp Cloud API to revolutionize business communication. It highlights how businesses can use OMNI to quickly and effectively connect with customers through WhatsApp Business,
Optimizing Hospital Call Center Operations: An Overview
Discover how our comprehensive OrenCloud Call Center Solution revolutionizes hospital call center operations, delivering user-focused benefits from enhanced patient care and improved agent performance to scalability and cost efficiency. With features like automatic call distribution, interactive voi
Discover Unified Communication: Key Components Unveiled
Discover the various VoIP types and their benefits. Learn about VoIP technology. Get insights on Voice over IP. Find the right VoIP solution for you.
What Are the Types of VoIP?
Discover the various VoIP types and their benefits. Learn about VoIP technology. Get insights on Voice over IP. Find the right VoIP solution for you.
What is the difference between PBX and PABX?
Understand the differences between PBX and PABX phone systems. Learn which one suits your business needs. Make the right choice today!
Empowering Businesses Across Malaysia: ORENCloud’s Journey of Innovation and Success
ORENCloud’s blog highlights their success in revolutionizing Malaysian business communications across various industries. Key case studies include enhancing operations in the automotive, sports, cement manufacturing, outsourcing, and technology retail sectors. Each story showcases ORENCloud’s abilit
Cloud based call center: What is it and its Benefits
Discover how a cloud-based help desk can revolutionize customer support. Learn the compelling reasons why it’s essential for modern businesses.
What Is A Cloud-Based Help Desk and Reasons To Use It
Discover how a cloud-based help desk can revolutionize customer support. Learn the compelling reasons why it’s essential for modern businesses.
Cloud PBX System vs PBX: What is the Difference
Discover the main differences between Cloud PBX and traditional PBX systems. Choose the right communication solution for your business today.
What Is Unified Communications (UC) System
Discover the power of Cloud Telephony, its definition, and a deep dive into its functioning. Explore the benefits and how it transforms communications.
Cloud Telephony System – What is it and How it works?
Discover the power of Cloud Telephony, its definition, and a deep dive into its functioning. Explore the benefits and how it transforms communications.
ORENCloud’s Cloud Telephony and Satellite Internet: A Match Made in the Sky
ORENCloud’s Cloud Telephony pairs seamlessly with satellite-based internet services like Starlink to offer unparalleled global communication. Discover the synergy, benefits, and future of agile business communication in our latest article.
TM MLS Business Continuity / Disaster Recovery
The age of traditional PRI (Primary Rate Interface) based telephony is drawing to a close. With SIP (Session Initiation Protocol) trunks fast becoming the preferred choice, there’s a growing reliance on MLS (Multi-line SIP). While this transformation offers unparalleled flexibility and cost benefits
Hosted VoIP: Everything You Need To Know
Discover comprehensive insights about Hosted VoIP services. Learn the essentials, benefits, and more. Make informed decisions today!
We asked ChatGPT to write its own laws on use of AI, here’s what it wrote.
We asked ChatGPT to come up with laws governing the use of AI. Here’s what it wrote.
What Is a PBX Phone System? How to Choose the Right One for Your Business
Explore PBX phone systems & choose the right one! Learn key features, benefits, and expert tips for seamless communication. Boost productivity!
Decoding WhatsApp’s New Pricing Structure: A Comprehensive Guide
WhatsApp’s new pricing structure brings about significant changes that aim to align the pricing with the value businesses and users derive from different types of conversations. By introducing new conversation categories, WhatsApp enables a more accurate categorization and determination of the value
Are Traditional Telephone Lines Still Relevant in Business?
In an era dominated by mobile technologies and digital communication platforms, traditional telephone lines are still relevant and play a vital role in business operations. Their reliability, superior call quality, trustworthiness, compatibility with existing systems, regulatory compliance, and acce
Native SIP Apps: The Preferred Choice Over WebRTC Phones for Mobile Communication
When it comes to mobile communication, native SIP apps on Android and iOS outperform WebRTC phones in several key areas. Native SIP apps seamlessly integrate with existing telephony infrastructure, ensuring compatibility and a smooth transition for organizations already using SIP-based systems. They
Strengthening Security for On-Premise VoIP PBX: Essential Measures for System Administrators
This comprehensive blog article focuses on strengthening the security of an on-premise VoIP PBX, offering valuable insights and essential measures for system administrators. It emphasizes the significance of regular updates and patches, strong authentication mechanisms, secure transport protocols, n
Revolutionising Contact Centres with Microsoft Teams Integration
ORENCloud Sdn Bhd, a leading provider of cloud-based contact center solutions, has innovatively integrated Microsoft Teams into their platform. This integration allows businesses to extend their existing Teams subscription into a comprehensive contact center solution, capable of handling inbound, ou
Google’s BARD vs OpenAI’s ChatGPT: What’s the Difference?
Google’s BARD and ChatGPT are two large language models (LLMs) that are trained on massive datasets of text and code. BARD is trained on a wider range of information, while ChatGPT is trained on a dataset of text that is specifically designed for chatbots. BARD is more accurate than ChatGPT, but Cha
The Future of Cloud Telephony: A Projection Based on Past and Present Surveys
Cloud telephony, a sector of telecommunications technology, has transformed the landscape of business communication, growing rapidly over the past few years. In 2018, the cloud telephony market was valued at around $20.4 billion, with surveys predicting a growth rate of 17.8% from 2021 to 2026. By 2
Long-Term Cost Savings With Cloud Phone Systems: A Guide for Companies
In this blog post, we explore how companies can achieve long-term cost savings through the utilisation of ORENCloud’s Cloud Office in cloud telephony. By transitioning from capital expenditure to operational expenditure, businesses can redirect capital towards other critical areas while enjoying pre
Revolutionising Contact Centres with AI Language Models
Discover how integrating ChatGPT with ORENCloud’s Cloud Contact Centre can revolutionise the contact center industry by automating and enhancing customer service operations, leading to improved customer experiences and business success.
Environmental Impact Benefits When Using Cloud Telephony In Malaysia
The article explores the environmental impact of using cloud communication technology, such as ORENCloud and its softphone, ORENCloud UC. The article highlights the benefits of cloud communication technology, such as reducing energy consumption, e-waste, paper waste, and commuting. By adopting cloud
Case Study: Providing Robust Telephony Solutions to a Customer in Sports and Recreation Industry to Combat Lightning Disruptions
This article discusses how our company assisted a prestigious golf club in Malaysia to overcome telephony system disruptions caused by lightning storms. We outline the challenges faced by the customer, including a lack of scalability and limited support, and how our solution addressed these issues.
Starlink and ORENCloud. Perfect relationship
Starlink, the satellite internet service provided by SpaceX, has the potential to revolutionize the way we connect to the internet. In this blog post, we explore how ORENCloud, a cloud telephony company, can leverage Starlink’s capabilities to provide reliable and cost-effective communication servic
Hosted PBX vs VoIP PBX (On Premise)
In this blog post, we will compare Hosted PBX and VoIP PBX to help you understand the key differences between the two and make an informed decision for your business.
Bertukar dari PRI kepada TM MLS – Apa yang anda perlu tahu
Artikel ini membincangkan beberapa perkara yang perlu dipertimbangkan oleh organisasi yang mempertimbangkan untuk beralih daripada PRI ke MLS yang ditawarkan oleh Telekom Malaysia (TM). Suatu ketika nanti, peralihan ini perlu dilakukan kerana TM akan memulakan fasa pemodenan dan pengecilan penggunaa
Kelebihan IP PBX bagi Agensi Kerajaan di Malaysia
IP PBX (Internet Protocol Private Branch Exchange) adalah teknologi terkini dalam sistem komunikasi perniagaan yang mampu meningkatkan kecekapan, produktiviti dan pengurangan kos bagi organisasi-organisasi. Sebagai sebuah negara maju, Malaysia juga seharusnya mempertimbangkan penggunaan teknologi IP
Chatbots: A Boon for Multilingual Countries like Malaysia
In recent years, chatbots have become increasingly popular among businesses for their ability to provide quick and efficient customer service. Chatbots are automated systems that can interact with customers and answer their queries in real-time. These systems are designed to simulate human conversat
Are you a business owner or manager looking for a reliable and cost-effective phone system in Malaysia?
Are you a business owner or manager looking for a reliable and cost-effective phone system in Malaysia? Look no further than ORENCloud’s CloudPBX, the best cloud PBX solution in Malaysia.
ORENCloud CloudOffice: A Revolutionary Communication Solution
Introduction Communication is an integral part of any business. Without a reliable communication system, it is almost impossible to conduct business operations smoothly. Fortunately, the advancement in technology has revolutionised the way we communicate. One of the most innovative communication sol
The Importance of Qualified, Experienced, and Certified Engineers Of Your Cloud Communications Provider
In today’s digital age, businesses are rapidly transitioning from traditional phone systems to Voice over Internet Protocol (VoIP) solutions for their communication needs. Cloud-based VoIP services offer an array of benefits such as cost savings, flexibility, scalability, and enhanced features. Howe
ChatGPT 4 and everything you need to know about it
OpenAI’s ChatGPT-4, a state-of-the-art language model that has surpassed its predecessors in terms of capability andperformance. In this blog article, we will dive into the remarkable features of ChatGPT-4, explore its practical applications, and discuss how it is shaping the future of AI-powered co
ChatGPT Plus: The Next Generation of AI Chatbots now available in Malaysia!
Artificial Intelligence has been making significant advancements in recent years, and the field of chatbots is no exception. OpenAI, a leading AI research company, has recently introduced a new and improved version of its language model, ChatGPT, known as ChatGPT Plus. This new model is now availabl
How to choose a right software phone or softphone?
With today’s technology advancement, businesses are shifting away from physical desk phones to softphones or “software phones” which allows them to make and receive business calls from any location using any device as long as they have an internet connection.
ORENcloud ORENUC softphone for true mobility.
True mobility i.e. option to work from home (WFH) became a necessity during recent MCO’s but post MCO quite prevalent.
Why Cloud Telephone Systems should be the new norm
Communication has always been an important aspect of businesses; from dealing with vendors and suppliers, reaching out to peers for market research, to being the main source of revenue from cold calling and leads generation. Key communication with various stakeholders can impact businesses’ financia
Customer Engagement Strategy You Can’t Ignore
How life has changed since then. How our lives today are so much evolved around technology, especially the internet. Many aspects of our daily lives are dependent on the internet, especially the younger generations that grew up with it. Businesses are no different. In fact, many businesses today rel
What is a Helpdesk System and why is it important for your business?
A helpdesk system can be defined as a system that allows the company to improve efficiency in resolving customer issues by automating the complaint resolution process via ticket management. Companies are able to attend to support tickets in one place, be it from email, social media, SMS, and most of
I-M-P-A-C-T
IMPACT – Making Changes To Make An IMPACT!
How did we help the largest Retirement Fund in Malaysia?
Preface The pandemic has proven to create a multitude of challenges for businesses, government agencies and individuals. Many were caught off guard on the waves of lockdowns enforced by governments in respective countries, making physical access to office difficult or literally impossible. The case
Hosted PBX System and Its Key Advantages
Explore the advantages of Hosted VoIP PBX systems for improved communication and efficiency. Discover key benefits today.
Choose Wisely
Telecom service provider are moving away from the traditional wired services to cloud based technology which in the long run, more cost effective to both the provider and the consumers. Furthermore, cloud telephony gives so much more flexibility and convenient to individual users and corporates alik
Migrating from TM PRI to TM MLS – Here’s what you need to know
This article discusses the various considerations an organization need to take when considering to move from PRI to MLS offered by Telekom Malaysia (TM). Sooner or later, this is required to be done as TM will start phasing out PRI in stages.
User Control Panel (UCP) and the beauty of it from an administrator point.
With the move to cloud and hosted services, there are many advantages for the user but also the administrator. Many cloud services offer the end-user a considerable amount of self-control thus taking away lots of administrative tasks, no more time wasted on setting or changing follow-me settings, lo
Yealink and NET::ERR_CERT_INVALID Error
Recently we encountered an issue whereby it’s not possible, with any browser, to login to the Yealink WebGUI thus not able to properly configure the IP-Phone. The error is that “Your connection is not private” and even when clicking “Advanced” it will not allow you to go to the login page of the IP
Moving telephony to the cloud, and keeping your number
It is more and more trending that companies move their application to a hosted a.k.a. Cloud environment and subscribe to them as services of which most common are email, file sharing, accounting and HR applications and a wide range of others as well. Cloud telephony services, commonly referred to as
Security considerations when choosing a Cloud Telephony provider
Just like email, many companies are now providing cloud based telephony which includes regular extensions to complex contact centers. A key component to lookout for when choosing your provider is of course security. Anything residing on the internet can possible pose risk to your organization, as yo
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