ORENcloud is a hosted office telephony system that enables you to enjoy enterprise grade telephony features and functions with no CAPEX investment. It is instant, flexible for your changeable needs and scalable in case of growth.
How about support, especially since phones can be spread around Malaysia or even Global?
99% of the issues -including those affecting your physical phones- can be solved remotely with little to no actions required by you, however in rare cases where remote support is not possible we will either go on-site or make other arrangements. E.g. if one of your phones is physically broken we will pre-configure a replacement and ship it over, once you receive the replacement you just simply assemble it and hook it up to the Internet and you are ready to go again.
What do I need to make ORENcloud work?
All you need is a broadband Internet connection. We will send the fully configured phones to you, and you just have to unpack and connect the device to your router and you are ready to go.
Can I keep my existing phone numbers?
Currently this is not possible. Malaysia does not support phone number portability. The only solution is to forward all calls from your old phone number to the new ORENcloud number.
I'm interested how do I sign up?
Use the simple sign-up form which can be downloaded from our website or call us at 03 8689 2888 for a personal consultation or to set up an appointment.
Can I use PC-based soft phones or my mobile phone with ORENcloud?
Yes, we support all standard soft phones and smart phones. There are many apps available that are compatible with ORENcloud.
I have existing VoIP Phones can I use them with ORENcloud?
Yes, you can re-use all your existing IP-Phones with ORENcloud. Our support team will gladly check the phone and configure them for you free of charge.
What about faxes, how can I receive them?
Faxes are sent, received and managed through ORENcloud Fax Portal. Received faxes can also be sent as email attachments to you. If you have an existing fax device that you would like to connect, we can assist you to connect it with a small ATA (analog telephone adaptor) device to ORENcloud.
What happens if my broadband stops working? Can I still receive calls?
If your broadband stops working or if there is a power outage without sufficient battery backup available, your IP phone will not function. However you will still receive all your calls as ORENcloud has the ability to detect if your phones are offline and if so, the system will forward all calls to a single or even a group of mobile phones. So no matter what happens, your clients can always reach you.
I have multiple offices how can ORENcloud help me?
All interoffice calls between ORENcloud users are free of charge. You can transfer your incoming calls from your main office to any location. Your receptionist can see if a person is engaged or free and can then transfer the call. This allows you to reduce cost as you only have a central -hosted- telephony solution for all your offices. It is flexible and ready to grow with your business.
