CloudOffice
Cloud PBX Designed For Simplicity
Upgrade to a cloud-based unified communications and PBX system that’s powerful, flexible, and cost-effective.
No More Costly Hardware or Maintenance
Ditch expensive PBX boxes and server rooms. With CloudOffice, everything lives in the cloud—so you save on hardware, IT staff, and surprise repair bills. Everything, managed by you, through the web and you can sublet as departments or other companies in a hierarachy.
Empower a Remote-Ready Workforce
Keep your business moving—no matter where your team is. CloudOffice gives everyone access to calls, messages, and conferencing from any device, anywhere in the world.
Enterprise Features, Minus the Complexity
Get advanced capabilities like call routing, visual IVR menus, call recording, and analytics—managed through a simple, intuitive web dashboard.
Rock-Solid Security, Built in Billing and Reporting
Your communications are encrypted and stored in world-class data centres, keeping your business safe and compliant with local regulations. Stay on top of your call activity with powerful, in-depth reports that give you complete visibility into your communications. From call volumes and durations to agent performance and SLA compliance .
Softphone: Professional Calls from Any Device
Make and receive high-quality business calls from your computer, tablet, or smartphone. Powered by the proven Acrobits SDK, our softphone gives you crystal-clear audio, presence, chat, and advanced features—so your team can stay connected, even on the go.
CloudOffice Features
Start with 5 and up to 60 concurrency per subscription allows receiving multiple calls while in a call. Stay connected without interruptions.
No limit on outbound channels. All end devices can call out, even multiple times and doesn’t affect your inbound concurrency.
Users can be members of multiple ring-strategies for greater flexibility. All or a selection of phones will ring when a call comes in.
Access your Web Panel to easily set various options, including follow-me destinations and voicemail management. View call history and stay in control.
Set multiple destinations based on user selection with IVR (Interactive Voice Response). Stay in control and manage your calls efficiently.
When not available, callers can leave a voicemail after trying your follow-me numbers. Customise voicemails and receive them via email. Stay connected and never miss an important message.
Stay connected with multiple callers without missing an important call with our Call Waiting feature. Stay productive and never miss a beat.
Stay connected with colleagues and clients, wherever they are. Easily transfer calls to other destinations without interrupting workflow or productivity.
Stay connected around the clock with our phone system. IVR handles calls professionally during business hours, while calls can be received on mobile devices or listened to later after office hours. Never miss an important call again.
Connect up to 3 parties seamlessly or bring together up to 100 people with our conference bridge feature for productive conversations.
Never miss an important call with our reliable call routing system. Stay connected with clients and colleagues, even offline. Calls are automatically routed to another number when you’re unavailable, ensuring you’re always reachable.
With the advent of AI, our systems have become more sophisticated. Instead of following a rigid script, AI-driven systems can understand and process natural language, allowing callers to speak freely and still be understood.
Machine learning algorithms can predict why a person is calling based on past interactions, current events, or data analytics, and route the call accordingly.
Easily pick up ringing phones from your own end-device without physically going to the phone. Stay connected and productive.
View your own usage and receive detailed call billing each month for better transparency and control.
Choose Malaysian DIDs and DIDs from around the world in up to 81 countries and over 4000 locations. Select the plan that suits you best.
Set up call recording for regulatory, training, and monitoring purposes. Stay compliant and enhance your company’s regulatory requirements.
Have a web-based panel for your receptionist who can visualize & handle all incoming calls, available extensions to transfer calls, and parked calls of your entire organization.
Protect your communication with advanced security features. Powerful encryption technology secures data and transport with the latest algorithms. Trust our commitment to the latest security standards for safe and secure communication.
