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CloudOffice

CloudOffice PBX  (Private Branch Exchange) is a virtual phone system that uses internet-based technologies to manage and route calls, rather than relying on traditional hardware and phone lines. It allows businesses to access and manage their phone systems through the cloud, providing flexibility, scalability, and cost savings.

A traditional PBX relies on physical hardware and phone lines to manage calls, while a CloudOffice uses internet-based technologies and virtualises the system in the cloud. This allows for easier management, better scalability, and reduced costs compared to traditional PBX systems.

Yes, CloudOffice providers typically use encryption and multiple layers of security to protect calls and data. Additionally, reputable providers adhere to industry security standards and best practices to ensure the confidentiality, integrity, and availability of their services.

Yes, most CloudOffice team can work with you to see what type of lines you already have and figure out with you how to re-use them, thus, allowing you to keep your existing phone numbers when you switch to their service. The process and timeframe for number porting may vary between providers.

CloudOffice offer a wide range of features, such as call routing, voicemail, call recording, auto-attendants, call queues, conference calling, and integration with third-party applications like CRM and collaboration tools.

With ORENcloud, you can easily send, receive, and manage faxes through our convenient Fax Portal. Additionally, you have the option to receive faxes as email attachments for added convenience. If you already have a fax device, we can help you connect it to ORENcloud using a small ATA (analog telephone adapter). This enables you to continue using your existing equipment while taking advantage of the benefits of our cloud-based faxing solution.

It depends on the specific phones. Most modern VoIP (Voice over Internet Protocol) phones are compatible with CloudOffice, but older analog phones may require an adapter to work with the service. It’s essential to consult with us to determine compatibility and any additional requirements.

Yes, a medium to high speed and reliable internet connection is crucial for CloudOffice to ensure good call quality and minimal latency. It’s recommended to use a dedicated internet connection or prioritise voice traffic on your existing network using Quality of Service (QoS) settings.

To ensure call quality, choose a reputable CloudOffice offers reliable infrastructure and robust call routing capabilities. Additionally, ensure that your network has sufficient bandwidth and is optimised for voice traffic using QoS settings.

The cost of CloudOffice varies depending on the provider, the number of users and any customisation required such as connecting your own lines to CloudOffice. Generally, cloud PBXs  systems are more cost-effective than traditional PBX systems due to lower upfront costs and reduced maintenance expenses. We offer a monthly subscription model with different pricing tiers based on the features and number of users.

One of the main benefits of a cloud pbx system is its scalability. You can easily add or remove users, adjust features, and modify call routing rules as your business grows or changes. Most providers allow you to make these adjustments through a web-based portal, making it easy to manage your phone system without any specialised knowledge.

ORENCloud’s CloudOffice offer various support options, including phone, email, live chat, and online knowledge bases. We also offer dedicated account managers for larger businesses, ensuring personalised and prompt support when needed. 

Cloud Contact Centre

Cloud Contact Centre is an complete contact center cloud solution that enables businesses to manage inbound and outbound calls.

Cloud Contact Centre offers a range of features to help businesses manage their customer interactions, including inbound and outbound call management, call recording, live call monitoring, reporting and analytics, and integrations with other software applications.

Cloud Contact Centre can benefit businesses of all sizes and in all industries that require a call centre or contact centre solution to manage customer interactions, such as customer service teams, sales and marketing departments, and contact centres.

Cloud Contact Centre provides businesses with a centralised platform to manage their customer interactions, including inbound and outbound calls. The platform also offers automation features, such as predictive dialers and automated workflows, to help businesses manage their interactions efficiently.

Yes, Cloud Contact Centre provides businesses with reporting and analytics features to help them track key metrics, such as call volume, call duration, and agent performance.

Yes, Cloud Contact Centre offers integrations with a range of software applications, including CRM systems, project management tools, and communication platforms.

Cloud Contact Centre is  based on different types of requirement starting at MYR69 per agent per month for inbound focused operations. Dialers will cost MYR229 per month.

Cloud Contact Centre can be complex to set up and configure, but once it is up and running, it offers an intuitive user interface and a range of help resources to assist users.

Yes, Cloud Contact Centre is designed with security in mind and offers features such as encryption, multi-factor authentication, and role-based access control to help keep data and calls secure.

Yes, Cloud Contact Centre offers a range of customisation options, including custom scripts, custom dispositions, and custom reports, to help businesses tailor the platform to their specific needs.

ORENdesk

ORENdesk is a cloud-based ticketing solution that helps businesses manage customer support requests across multiple channels, such as email, social media, chat, and phone.

ORENdesk offers a range of features to help businesses manage their customer support requests, including ticket management, automated workflows, collaboration tools, reporting and analytics, and integrations with other software applications.

ORENdesk can benefit businesses of all sizes and in all industries, including customer service teams, IT help desks, and sales and marketing departments.

ORENdesk provides businesses with a centralised platform to manage customer support requests from various channels, such as email, social media, chat, and phone. The platform also offers automation features, such as canned responses and automatic ticket routing, to help businesses respond to customer inquiries quickly and efficiently.

CloudOffice offer a wide range of features, such as call routing, voicemail, call recording, auto-attendants, call queues, conference calling, and integration with third-party applications like CRM and collaboration tools.

Yes, ORENdesk provides businesses with reporting and analytics features to help them track key metrics, such as response times, ticket volumes, and customer satisfaction ratings

Yes, ORENdesk offers integrations with a range of software applications, including CRM systems, project management tools, and communication platforms.

ORENdesk offers a range of pricing plans, starting at MYR29 per month for up to three agents. The pricing increases based on the number of agents and additional features needed.

Yes, ORENdesk is designed to be easy to set up and use, with an intuitive user interface and a range of help resources available to assist users.

Yes, ORENdesk is designed with security in mind and offers features such as two-factor authentication, SSL encryption, and role-based access control to help keep customer data safe.

Yes, ORENdesk offers a range of customisation options, including custom fields, themes, and templates, to help businesses tailor the platform to their specific needs.

WithTeams

MS Teams PSTN integration is a feature that enables businesses to make and receive phone calls using Microsoft Teams, a collaboration and communication platform, with a Public Switched Telephone Network (PSTN) calling plan.

MS Teams PSTN integration offers a range of features to help businesses manage their phone calls, including inbound and outbound call management, voicemail, call forwarding, call queues, and auto attendants when connected to CloudOffice or your own on premise/cloud PBX.

MS Teams PSTN integration can benefit businesses of all sizes and in all industries that require a phone system integrated into their Microsoft Teams subscription to manage their business communications.

MS Teams PSTN integration connects Microsoft Teams to the PSTN using a calling plan provided by ORENCloud or your own provider. It enables businesses to make and receive phone calls directly from Microsoft Teams using a phone number assigned to the organisation.

No if you’re just enabling the trunking with your own PBX. The connectivity is then monitored and managed with your own PBX. If you use ORENCloud’s CloudOffice, you get these reporting features readily available.

MS Teams PSTN integration requires a calling plan, which is offered by ORENCloud or a third-party provider. The cost of the calling plan varies depending on the channels and others  features required. Please speak to our sales to get a precise costing.

Yes, MS Teams PSTN integration is designed to be easy to set up and use. We will work with your PBX vendor to connect to it or if you’re using CloudOffice, we do everything for you and you’re ready to go.

Yes, MS Teams PSTN integration is designed with security in mind and offers features such as encryption and authentication.

Yes, MS Teams PSTN integration offers a range of customisation options, including custom greetings, call routing rules, and voicemail settings, to help businesses tailor the platform to their specific needs.

Yes, WithTeams can be set to be routed via CloudOffice which then provides a full programmable PBX that can do anything from transcribing voice calls to shooting to various destinations of your choice.

OMNI

ORENCloud’s OMNI is an omnichannel customer engagement platform that allows businesses to manage customer interactions across multiple channels, such as email, chat, social media and video.

ORENCloud’s OMNI offers a range of features to help businesses engage with their customers, including a shared inbox, chatbots, automation workflows, video calling, labels, reporting and analytics, and integrations with other software applications through APIs.

ORENCloud’s OMNI can benefit businesses of all sizes and in all industries, including customer service teams, sales and marketing departments, and contact centres.

ORENCloud’s OMNI provides businesses with a centralised platform to manage customer interactions from various channels, such as email, chat, social media and video. The platform also offers automation features, such as chatbots and automatic message routing, to help businesses respond to customer inquiries quickly and efficiently.

Yes, ORENCloud’s OMNI provides businesses with reporting and analytics features to help them track key metrics, such as response times, conversation volumes, and customer satisfaction ratings.

Yes, ORENCloud’s OMNI offers integrations with a range of software applications, including CRM systems, project management tools, Slack, and communication platforms.

ORENCloud’s OMNI offers a range of pricing plans, starting at MUR60 per month for up to three agents. The pricing increases based on the number of agents and additional features needed.

Yes, ORENCloud’s OMNI is designed to be easy to set up and use, with an intuitive user interface and the option to get our onboarding team to guide you step by step.

Yes, ORENCloud’s OMNI is designed with security in mind and offers features such as two-factor authentication, SSL encryption, and role-based access control to help keep customer data safe. Your data is stored in Amazon’s S3 bucket with encryption that only you can access. On top of that, it is protected by CloudFlare’s advanced WAF and Botfight.

Yes, ORENCloud’s OMNI offers a range of customisation options, including custom fields, logos, and and on premise or own cloud setup.

Sip Trunking

SIP Trunking is a technology that enables businesses to make and receive phone calls over the internet using Voice over Internet Protocol (VoIP) technology. It allows businesses to replace traditional phone lines with a more cost-effective and flexible solution.

ORENCloud’s SIP Trunking is a VoIP service that enables businesses to make and receive phone calls using the internet. It features high-quality termination in Malaysia and globally, and the ability to own global virtual numbers.

Some of the benefits of using ORENCloud’s SIP Trunking include cost savings, flexibility, scalability, and improved call quality. It also allows businesses to have a local presence in multiple countries without having physical offices there.

ORENCloud’s SIP Trunking uses internet connections to transmit voice calls, rather than traditional phone lines. It connects a business’s private branch exchange (PBX) system to the public switched telephone network (PSTN) through an internet connection, allowing for the transmission of voice calls.

High-quality termination refers to the ability to ensure that calls are delivered with high-quality sound and reliability. It ensures that voice calls are clear and free from interruptions or dropped calls.

Global virtual numbers are phone numbers that are not tied to a specific physical location. They allow businesses to have a local presence in multiple countries without having to set up a physical office there.

ORENCloud’s SIP Trunking offers a range of pricing plans, starting at MYR0.10 per minute throughout Malaysia. The pricing changes based on the destination and volume. Higher volumes entitle to lower rates.

Yes, ORENCloud’s SIP Trunking is designed to be easy to set up and use, with an intuitive user interface and a range of help resources available to assist users.

Yes, ORENCloud’s SIP Trunking is designed with security in mind and offers features such as encryption and authentication to help keep calls and data secure.

Yes, ORENCloud’s SIP Trunking offers a range of customisation options, including custom routing rules, caller ID settings, and call recording options, to help businesses tailor the platform to their specific needs.

ORENCloud UC

ORENCloud UC Desktop and Mobile Softphone is a software application that enables users to make and receive calls using their computer or mobile device. It uses Voice over Internet Protocol (VoIP) technology to deliver high-quality voice calls over the internet.

ORENCloud UC Desktop and Mobile Softphone is available for Windows, Mac, iOS, and Android devices.

ORENCloud UC Desktop and Mobile Softphone offers a wide range of features including: support for multiple accounts, call recording, call transfer, call forwarding, conferencing, messaging, and video calling.

Yes, ORENCloud UC Desktop and Mobile Softphone is a secure app that encrypts all communication using the latest standards in encryption technology.

No, ORENCloud UC Desktop and Mobile Softphone is specifically designed to work with the ORENCloud’s Phone System, which is a software-based PBX solution.

Yes, ORENCloud UC Desktop and Mobile Softphone supports HD voice, which provides high-quality audio for voice calls.

Yes, ORENCloud UC Desktop and Mobile Softphone can be used over a 3G/4G network, but it is recommended to use a Wi-Fi connection for the best call quality.

No, ORENCloud UC Desktop and Mobile Softphone does not require any additional hardware. You can use it with just your computer or mobile device.

ORENCloud UC Desktop and Mobile Softphone is free to use with the ORENCloud solutions.

Yes, ORENCloud UC Desktop and Mobile Softphone can be used for business purposes. It offers features such as call recording, conferencing, and messaging that are useful for business communication.

You can download ORENCloud UC Desktop from this website and for  Mobile Softphone from the app/android store for your device.

Aceva AI

Aceva is an advanced conversational AI bot that utilizes natural language processing (NLP) and artificial intelligence (AI) capabilities to facilitate intelligent conversations with users. It seamlessly integrates with various systems, including ERPs, CRMs, and databases, to provide personalized interactions and streamline operations.

Aceva offers numerous benefits for businesses, including enhanced customer engagement, improved operational efficiency, streamlined workflows, and access to real-time insights. It can automate processes, provide intelligent recommendations, and support data-driven decision-making, ultimately driving customer satisfaction and business success.

Aceva can be utilized across various industries, including but not limited to retail, healthcare, finance, manufacturing, and customer service. Its flexibility and customizable nature make it adaptable to the specific needs and requirements of different sectors.

Yes, Aceva seamlessly integrates with a range of systems, including ERPs, CRMs, and databases. It can access and leverage data from these systems, providing a unified and comprehensive experience for users.

Aceva prioritizes data privacy and security. It adheres to industry standards and best practices to safeguard user data. All interactions are encrypted, and access controls are in place to ensure that data is handled securely.

Yes, Aceva offers the flexibility to be hosted either on-premises or on a private cloud instance. This allows businesses to choose the hosting option that aligns with their infrastructure and security preferences.

Yes, Aceva can be trained and customized to support multiple languages. It enables businesses to engage with customers and users across different regions and language preferences.

Aceva is a bespoke solution that can be tailored to match your specific requirements. From the conversational flows and responses to the integration with backend systems, Aceva can be customized to align with your business processes and objectives.

Yes, Aceva has the capability to integrate with other AI models or platforms, such as ChatGPT, to enhance its conversational capabilities and provide more specialized and in-depth information on specific topics.

Aceva is a bespoke solution that can be tailored to match your specific requirements. From the conversational flows and responses to the integration with backend systems, Aceva can be customized to align with your business processes and objectives.

Aceva is designed to be user-friendly and intuitive, requiring minimal training or technical expertise. However, our team can provide training and support to ensure you make the most of Aceva’s features and capabilities.

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