Cloud Contact Centre
Starting a contact centre has never been so easy
Inbound, Outbound and Blended Contact Centre in the cloud. You can choose a pure web solution for receiving and making calls on the cloud, software or hardware phone or even Microsoft Teams. You have the capabilities of a full fledged dialer or a basic inbound contact centre as options to choose from.
in the cloud
Inbound, Outbound and Blended Contact Centre in the cloud. You can choose a pure web solution for receiving and making calls on the cloud. You have the capabilities of a full fledged dialer or a basic inbound contact centre as options to choose from.
Gold Package Features
Additional features on top of features from Cloud Office
Your supervisors and agents will have access to a Web Panel where they can easily set various options such as Pause/AUX code i.e. Lunch, Toilet, Queue activities such as Agents on call, caller waiting etc.
This is the mechanism on how calls are handled when they come in, e.g. if you have multiple queues how calls will be distributed for example when a certain wait time has been reached. Like queue the ACD settings are very flexible and very likely able to be set to your needs.
Like Spy, this function allows the supervisor to provide realtime feedback to just the agent while the agent is in call with the customer. This will allow supervisor to provide direct input in a live call.
ACD allows you to direct customers to the relevant skillsets of your agents for efficiency and consistency in handling inbound or outbound calls. This also allows you to create reports, manage and supervise each skillset or ACD separately.
Hundreds of reports available out of the box or can be customised to your needs. Dashboards are also available based on each ACD, agent, or entire organisations. Both reports and dashboards can be exported out into third party tools when needed.
Platinum Package Features
Improve productivity even more, with our Platinum Package.
Like preview dialing, the entire operation of dialing customers is done by the system automatically without the agent managing them manually. This increases efficiency in a high performance outbound contact centre. The systems automatically predials the number and only a connected human call is transferred to an available agent.