ORENdesk

Plans and Pricing

Choose the perfect plan for your helpdesk team effortlessly with ORENdesk.

Desk Ticketing

Cloud Ticketing & Project Management
RM 199
00
per month for 50gb storage
  • Email Based Helpdesk
  • Project Management Suite
  • Reporting & Dashboards
  • Air Gapped Instances
  • Secured by CloudFlare
  • Private Remote Desktop with Rustdesk
  • Centralized shared email inbox for support and collaboration
  • Ticket creation and management via email
  • Financial module for managing budgets, expenses, and invoices
  • Track financial transactions linked to tickets or projects
  • Simple reporting on financial status and email volumes
  • User and role management for email/finance workflows
  • Integration with basic GLPI user management
  • Secure, permission-based access for financial data
  • Lightweight, focused UI for quick adoption
  • Email notifications and alerts
  • Exportable financial reports (CSV/PDF)
  • Easy upgrade path to full ORENdesk suite if needed

Desk ITSM

Comprehensive ITSM With Inventory
RM 255
00
per month for 100gb storage*
  • All in Desk Ticketing
  • IT Service Management
  • Financial Management
  • Custom Workflow Design
  • API enabled
  • Wazuh XDR Integration (optional)*
  • Action1 Patch Management (optional)*
Popular
  • Unified asset management for hardware, software, and contracts
  • Advanced helpdesk and ticketing system with SLA management
  • Automated inventory discovery and tracking
  • Integrated knowledge base for support documentation
  • Project management tools for IT initiatives
  • Workflow automation for approvals, maintenance, and recurring tasks
  • CMDB (Configuration Management Database) to map IT relationships
  • Role-based access controls and detailed audit trails
  • Custom fields, forms, and dashboards for tailored processes
  • Multi-entity (multi-company/business unit) support
  • Built-in reporting and analytics dashboards
  • REST API for integration with third-party tools
  • Plugin ecosystem for features like remote control, chat, surveys, backup, etc.
  • Mobile-friendly, modern user interface
  • Integrated notifications and alerts (email, SMS, push)
  • Asset lifecycle management: procurement, warranty, retirement
  • Support for LDAP/Active Directory integration
  • Secure and GDPR-compliant platform
  • Regular updates and open-source community support
  • Centralized shared email inbox for support and collaboration
  • Ticket creation and management via email
  • Financial module for managing budgets, expenses, and invoices
  • Track financial transactions linked to tickets or projects
  • Simple reporting on financial status and email volumes
  • User and role management for email/finance workflows
  • Integration with basic GLPI user management
  • Secure, permission-based access for financial data
  • Lightweight, focused UI for quick adoption
  • Email notifications and alerts
  • Exportable financial reports (CSV/PDF)
  • Easy upgrade path to full ORENdesk suite if needed
  • Unified asset management for hardware, software, and contracts
  • Advanced helpdesk and ticketing system with SLA management
  • Automated inventory discovery and tracking
  • Integrated knowledge base for support documentation
  • Project management tools for IT initiatives
  • Workflow automation for approvals, maintenance, and recurring tasks
  • CMDB (Configuration Management Database) to map IT relationships
  • Role-based access controls and detailed audit trails
  • Custom fields, forms, and dashboards for tailored processes
  • Multi-entity (multi-company/business unit) support
  • Built-in reporting and analytics dashboards
  • REST API for integration with third-party tools
  • Plugin ecosystem for features like remote control, chat, surveys, backup, etc.
  • Mobile-friendly, modern user interface
  • Integrated notifications and alerts (email, SMS, push)
  • Asset lifecycle management: procurement, warranty, retirement
  • Support for LDAP/Active Directory integration
  • Secure and GDPR-compliant platform
  • Regular updates and open-source community support

Setup, Support and Customisation

Setup, customisation, and round-the-clock support are available as premium services and are billed separately from the listed prices. 

* Requires a separate license 

ORENdesk

RM 199
00
unlimited agents for desk cx
  •  

Next-Gen IT Helpdesk & Service Management