ORENdesk

Plans and Pricing

Choose the perfect plan for your helpdesk team effortlessly with ORENdesk.
Our plans are designed to meet your business needs and offer enterprise-grade features. All instances are air-gapped, meaning you do not share any of your instances with others, its designed, customised and serves only you.

Desk CX

Helpdesk
MYR 199
00
per month for 50gb storage
Unlimited users
  •  

Email Based Helpdesk

Project Management Suite

Reporting & Dashboards

Own namespace: company.orendesk.com

Air Gapped Instances

Zero Trust Security by Cloudflare

Private Remote Desktop With RustDesk

  • Centralized shared email inbox for support and collaboration

  • Ticket creation and management via email

  • Financial module for managing budgets, expenses, and invoices

  • Track financial transactions linked to tickets or projects

  • Simple reporting on financial status and email volumes

  • User and role management for email/finance workflows

  • Integration with basic GLPI user management

  • Secure, permission-based access for financial data

  • Lightweight, focused UI for quick adoption

  • Email notifications and alerts

  • Exportable financial reports (CSV/PDF)

  • Easy upgrade path to full ORENdesk suite if needed

Desk Plus

Helpdesk + ITSM
MYR 599
00
per month for 100gb storage*
Up to 1000 assets* and unlimited users
  •  

All In Desk CX, plus

IT Service Management

Financial Management

Custom Workflow Design

Wazuh XDR Integration**
Action1 Patch Management Integration**

API Enabled

  • Unified asset management for hardware, software, and contracts

  • Advanced helpdesk and ticketing system with SLA management

  • Automated inventory discovery and tracking

  • Integrated knowledge base for support documentation

  • Project management tools for IT initiatives

  • Workflow automation for approvals, maintenance, and recurring tasks

  • CMDB (Configuration Management Database) to map IT relationships

  • Role-based access controls and detailed audit trails

  • Custom fields, forms, and dashboards for tailored processes

  • Multi-entity (multi-company/business unit) support

  • Built-in reporting and analytics dashboards

  • REST API for integration with third-party tools

  • Plugin ecosystem for features like remote control, chat, surveys, backup, etc.

  • Mobile-friendly, modern user interface

  • Integrated notifications and alerts (email, SMS, push)

  • Asset lifecycle management: procurement, warranty, retirement

  • Support for LDAP/Active Directory integration

  • Secure and GDPR-compliant platform

  • Regular updates and open-source community support

Setup, Support and Customisation

Setup, customisation, and round-the-clock support are available as premium services and are billed separately from the listed prices. .

ORENdesk

RM 69
00
per user per month
  •  

Next-Gen IT Helpdesk & Service Management