ORENdesk
Plans and Pricing
Choose the perfect plan for your helpdesk team effortlessly with ORENdesk.
Desk Ticketing
Cloud Ticketing & Project Management
RM
199
00
per month for 50gb storage -
Email Based Helpdesk
-
Project Management Suite
-
Reporting & Dashboards
-
Air Gapped Instances
-
Secured by CloudFlare
-
Private Remote Desktop with Rustdesk
Desk Ticketing Extensive List
- Centralized shared email inbox for support and collaboration
- Ticket creation and management via email
- Financial module for managing budgets, expenses, and invoices
- Track financial transactions linked to tickets or projects
- Simple reporting on financial status and email volumes
- User and role management for email/finance workflows
- Integration with basic GLPI user management
- Secure, permission-based access for financial data
- Lightweight, focused UI for quick adoption
- Email notifications and alerts
- Exportable financial reports (CSV/PDF)
- Easy upgrade path to full ORENdesk suite if needed
Desk ITSM
Comprehensive ITSM With Inventory
RM
255
00
per month for 100gb storage* -
All in Desk Ticketing
-
IT Service Management
-
Financial Management
-
Custom Workflow Design
-
API enabled
-
Wazuh XDR Integration (optional)*
-
Action1 Patch Management (optional)*
Popular
Desk ITSM Extensive List
- Unified asset management for hardware, software, and contracts
- Advanced helpdesk and ticketing system with SLA management
- Automated inventory discovery and tracking
- Integrated knowledge base for support documentation
- Project management tools for IT initiatives
- Workflow automation for approvals, maintenance, and recurring tasks
- CMDB (Configuration Management Database) to map IT relationships
- Role-based access controls and detailed audit trails
- Custom fields, forms, and dashboards for tailored processes
- Multi-entity (multi-company/business unit) support
- Built-in reporting and analytics dashboards
- REST API for integration with third-party tools
- Plugin ecosystem for features like remote control, chat, surveys, backup, etc.
- Mobile-friendly, modern user interface
- Integrated notifications and alerts (email, SMS, push)
- Asset lifecycle management: procurement, warranty, retirement
- Support for LDAP/Active Directory integration
- Secure and GDPR-compliant platform
- Regular updates and open-source community support
Desk Ticketing Extensive List
- Centralized shared email inbox for support and collaboration
- Ticket creation and management via email
- Financial module for managing budgets, expenses, and invoices
- Track financial transactions linked to tickets or projects
- Simple reporting on financial status and email volumes
- User and role management for email/finance workflows
- Integration with basic GLPI user management
- Secure, permission-based access for financial data
- Lightweight, focused UI for quick adoption
- Email notifications and alerts
- Exportable financial reports (CSV/PDF)
- Easy upgrade path to full ORENdesk suite if needed
Desk ITSM Extensive List
- Unified asset management for hardware, software, and contracts
- Advanced helpdesk and ticketing system with SLA management
- Automated inventory discovery and tracking
- Integrated knowledge base for support documentation
- Project management tools for IT initiatives
- Workflow automation for approvals, maintenance, and recurring tasks
- CMDB (Configuration Management Database) to map IT relationships
- Role-based access controls and detailed audit trails
- Custom fields, forms, and dashboards for tailored processes
- Multi-entity (multi-company/business unit) support
- Built-in reporting and analytics dashboards
- REST API for integration with third-party tools
- Plugin ecosystem for features like remote control, chat, surveys, backup, etc.
- Mobile-friendly, modern user interface
- Integrated notifications and alerts (email, SMS, push)
- Asset lifecycle management: procurement, warranty, retirement
- Support for LDAP/Active Directory integration
- Secure and GDPR-compliant platform
- Regular updates and open-source community support
Setup, Support and Customisation
Setup, customisation, and round-the-clock support are available as premium services and are billed separately from the listed prices.
* Requires a separate license
ORENdesk
RM
199
00
unlimited agents for desk cx 
