ORENdesk

Plans and Pricing

Choose the perfect plan for your helpdesk team effortlessly with ORENdesk.

Desk CX

Helpdesk
MYR 199
00
per month for 50gb storage
  •  
✉️ Email Based Helpdesk
🌐 Project Management Suite

📋 Reporting & Dashboards

🌐 Private: company.orendesk.com

↔️ Air Gapped Instances

🛡 Zero Trust Security by Cloudflare

🖥 Private Remote Desktop With RustDesk

  • Centralized shared email inbox for support and collaboration

  • Ticket creation and management via email

  • Financial module for managing budgets, expenses, and invoices

  • Track financial transactions linked to tickets or projects

  • Simple reporting on financial status and email volumes

  • User and role management for email/finance workflows

  • Integration with basic GLPI user management

  • Secure, permission-based access for financial data

  • Lightweight, focused UI for quick adoption

  • Email notifications and alerts

  • Exportable financial reports (CSV/PDF)

  • Easy upgrade path to full ORENdesk suite if needed

Desk Plus

Helpdesk + ITSM
MYR 599
00
per month for 100gb storage*
  •  
👷 IT Service Management
🏛 Financial Management

➕ All Features In Desk CX

🔀 Custom Workflow Design

🕸 API Enabled

✅ Wazuh Security Monitoring/XDR*
🛠 Action1 Patch Management*

  • Unified asset management for hardware, software, and contracts

  • Advanced helpdesk and ticketing system with SLA management

  • Automated inventory discovery and tracking

  • Integrated knowledge base for support documentation

  • Project management tools for IT initiatives

  • Workflow automation for approvals, maintenance, and recurring tasks

  • CMDB (Configuration Management Database) to map IT relationships

  • Role-based access controls and detailed audit trails

  • Custom fields, forms, and dashboards for tailored processes

  • Multi-entity (multi-company/business unit) support

  • Built-in reporting and analytics dashboards

  • REST API for integration with third-party tools

  • Plugin ecosystem for features like remote control, chat, surveys, backup, etc.

  • Mobile-friendly, modern user interface

  • Integrated notifications and alerts (email, SMS, push)

  • Asset lifecycle management: procurement, warranty, retirement

  • Support for LDAP/Active Directory integration

  • Secure and GDPR-compliant platform

  • Regular updates and open-source community support

Setup, Support and Customisation

Setup, customisation, and round-the-clock support are available as premium services and are billed separately from the listed prices. 

* Requires separate license 

ORENdesk

RM 199
00
unlimited agents for desk cx
  •  

Next-Gen IT Helpdesk & Service Management