ORENdesk
Next-Gen IT Helpdesk & Service Management
Say goodbye to support chaos. ORENdesk is a powerful, all-in-one helpdesk solution built to streamline IT service management and optimize customer support operations—whether you’re a startup or an enterprise.
Single place For All Your IT Assets and More
ORENdesk centralizes everything — from computers, software, and peripherals to contracts, licenses, and suppliers — in one smart, searchable platform.Track, manage, and audit your entire IT infrastructure with ease. Link assets to users, tickets, and locations for full visibility and control. Go beyond just assets — manage services, incidents, changes, and even non-IT resources, all from one place
Helpdesk and Batteries Included
With ORENdesk, you get more than just a ticketing system — you get a complete, ready-to-use service management suite out of the box.From incident tracking, asset management, SLAs, and user roles to knowledge base, automation, approvals, and reporting — everything you need to run a modern helpdesk is built-in and fully customizable.
Customisable Views, Dashboards and Reports
ORENdesk puts you in control of how you see your data. Create tailored dashboards, personalized views, and custom filters to match your role, department, or daily needs.Display the information that matters most — from ticket stats and asset overviews to SLA performance and user activity — all in real time.
Programmable and Customisable
Adapt ORENdesk to your business—custom fields, forms, plugins, integrations (Active Directory, email, cloud), robust role-based access, and audit trails, even custom SQL commands to display various data in your front end.
Private and Secure Remote Desktop
Built in with self-hostable remote desktop capabilities that lets you securely access and control computers from anywhere. With end-to-end encryption, cross-platform support, and no third-party cloud dependency, RustDesk offers a fast, private, and reliable alternative to commercial remote access tools like TeamViewer or AnyDesk.
Track Assets On Common Platforms
Assets running on most modern OSes are supported and can comprehensively track hardware, software and even integrate with an XDR/EDR solution, remote desktop and also patch management called Action1.
Feature Highlights
Clean, mobile-friendly interface for fast navigation and on-the-go access.
Plan, assign, and track projects within the same platform.
Build searchable, role-based internal documentation.
From procurement to retirement, manage every step.
Support end-users via built-in remote desktop tools.
Manage multiple organizations or business units under one platform.
Visualize dependencies and relationships between IT components.
Enhance with hundreds of community and enterprise plugins
Automated reminders and notifications for proactive management.
