ORENdesk
All-in-one
Helpdesk System
in the Cloud
All-in-one
Helpdesk System
in the Cloud
Web-based accessibility
Accessible from anywhere as long as internet connection is available.
Customisable Experience
Setup colours, dashboards, logos based on your corporate identity
Omnichannels
Manage your clients communication from multiple channels such as whatsapp, twitter, facebook, chat, emails, and web call.
Detailed Features
Activities are auditable and you will be allowed to browse through your historical activities.
The changes take effect immediately and it helps to prevent double work.
We have ready API for telephony system / call center system integration.
Allow customisation to personalise the interface with own corporate identity.
Agents can easily create individual fields according to needs.
Customer requests can be attended to immediately via our chat.
Help you to identify and manage communication from VIP customers.
Gives real time overview of critical support information.
Integrable with telephone, Facebook, Twitter, chat and emails.
Clients can track progress of their own submitted tickets.
A module to provide the reports you needed. Reports are customisable.
Tickets can be escalated to the next level or agent based on the response time.