Anti-Spam and Anti-Fraudulent Activities Policy

Introduction

At ORENCloud, we are committed to maintaining the integrity and security of our communication services. This policy is designed to protect our users and their contacts from spam and fraudulent activities across all ORENCloud services, including calls, emails, SMS, and social channels (WhatsApp, Facebook, Instagram, and others).

Definitions

• Spam: Unwanted or unsolicited digital communications sent in bulk.
• Fraudulent Activity: Any deceitful or dishonest conduct, including but not limited to identity theft, phishing, and financial scams.

General Principles

1. No Tolerance for Spam and Fraud: ORENCloud strictly prohibits the use of its services for spamming or conducting fraudulent activities.
2. User Responsibility: Users are responsible for ensuring that their communications comply with this policy and relevant laws.
3. Consent Requirement: Users must obtain explicit consent from recipients before sending promotional or commercial messages.

Specific Guidelines

1. Email Communications:
   • Must include a clear “opt-out” mechanism.
   • Should not disguise or misrepresent the sender’s identity or the email’s purpose.
2. Calls and SMS:
   • No unsolicited robocalls or automated text messages are allowed without prior consent.
   • Caller ID spoofing is strictly prohibited.
3. Social Media Channels:
   • Messages must be relevant and not misleading.
   • No impersonation of individuals or organizations.

Monitoring and Enforcement

1. Active Monitoring: ORENCloud employs advanced monitoring techniques to identify and prevent spam and fraudulent activities.
2. User Reporting: Users are encouraged to report suspected spam or fraud.
3. Consequences of Violation: Violations may result in immediate suspension or termination of services, legal action, and reporting to authorities.

Legal Compliance

ORENCloud operates in strict compliance with Malaysian laws and regulations related to digital communications, spam, and fraud.

Updates to the Policy

This policy may be updated periodically. Users are encouraged to review it regularly.

Contact Information

For questions or to report violations, please contact [email protected].