Choose your plan
Cloud Contact Centre
Gold
RM 60
00
/ Month - 2 inbound concurrent calls per subscription
- Unlimited outbound concurrency (independent of inbound channels)
- 1 Malaysian inbound number inclusive
- 1 inbound and outbound skillset or queue
- Selective or all calls recording
- Detailed call billing (outbound calls)
- 3-way conferencing
- One Voice menu self-service (IVR)
- Realtime and historical reporting (over 150 ready reports)
- Voicemail and voicemail as email attachment
- Supervisors listen (spy on) or coach (only agents hear)
- Purchase more DIDs, international numbers and bring your own trunk (SIP)
- Fully managed service
- Full inbound capabilities with outbound tracking as well
- Realtime and historical reporting (over 150 ready reports)
- Pure web telephone
- Supervisor web management panel
- Encrypted storage and calls
- 24x7 support optional
- Easy to use, setup and go live within 24-48 hours
- Optional customised dashboards and reports
Cloud Contact Centre
Platinum
RM 200
00
/ Month - 2 inbound concurrent calls per subscription
- Unlimited outbound concurrency (independent of inbound channels)
- 1 Malaysian inbound number inclusive
- 1 inbound and outbound skillset or queue
- Selective or all calls recording
- Detailed call billing (outbound calls)
- 3-way conferencing
- One Voice menu self-service (IVR)
- Realtime and historical reporting (over 150 ready reports)
- Voicemail and voicemail as email attachment
- Supervisors listen (spy on) or coach (only agents hear) and do a conference
- Purchase more DIDs, international numbers and bring your own trunk (SIP)
- Encrypted storage and calls
- Optional customized dashboards and reports
- Fully managed or self service
- Omnichannel – Voice, Chat, Email and SMS
- Dialer – Preview Dialing
- Dialer – Predictive Dialing
- Dialer – Power Dialing
- Inbound Call Center support
- Realtime and historical reporting (over 30 ready reports)
- Post call tagging
- Post Call IVR Survey
- Quality Assurance module (Supervisors can rate calls)
- Data export
- Scheduled Call Back
- Integrated Pause Code Selection Page
- Dropped Calls List
- CRM Popup Integration
- Agent Display Queue Count
- Ability to Pause Recording (While the agents get the credit card)
- API Access to import customers, export reports
- Automatic Lead Recycling
- Encrypted storage and calls
- 24x7 support optional
- Thousands of customizable fields and features
- Optional customized dashboards and reports
Cloud Contact Centre
Gold
RM 60
00
/ Month - 2 inbound concurrent calls per subscription
- Unlimited outbound concurrency (independent of inbound channels)
- 1 Malaysian inbound number inclusive
- 1 inbound and outbound skillset or queue
- Selective or all calls recording
- Detailed call billing (outbound calls)
- 3-way conferencing
- One Voice menu self-service (IVR)
- Realtime and historical reporting (over 150 ready reports)
- Voicemail and voicemail as email attachment
- Supervisors listen, coach and conference (sometimes called call barding/spy)
- Purchase more DIDs, international numbers and bring your own trunk (SIP)
- Fully managed service
- Full inbound capabilities with outbound tracking as well
- Realtime and historical reporting (over 150 ready reports)
- Pure web telephone
- Supervisor web management panel
- Encrypted storage and calls
- 24x7 support optional
- Easy to use, setup and go live within 24-48 hours
- Optional customized dashboards and reports
Cloud Contact Centre
Platinum
RM 200
00
/ Month - 2 inbound concurrent calls per subscription
- Unlimited outbound concurrency (independent of inbound channels)
- 1 Malaysian inbound number inclusive
- 1 inbound and outbound skillset or queue
- Selective or all calls recording
- Detailed call billing (outbound calls)
- 3-way conferencing
- One Voice menu self-service (IVR)
- Realtime and historical reporting (over 150 ready reports)
- Voicemail and voicemail as email attachment
- Supervisors listen, coach and conference (sometimes called call barding/spy)
- Purchase more DIDs, international numbers and bring your own trunk (SIP)
- Encrypted storage and calls
- Optional customized dashboards and reports
- Fully managed or self service
- Omnichannel – Voice, Chat, Email, Social Media and SMS
- Dialer – Preview Dialing
- Dialer – Predictive Dialing
- Dialer – Power Dialing
- Inbound Call Center support
- Realtime and historical reporting (over 30 ready reports)
- Post call tagging
- Post Call IVR Survey
- Quality Assurance module (Supervisors can rate calls)
- Data export
- Scheduled Call Back
- Integrated Pause Code Selection Page
- Dropped Calls List
- CRM Popup Integration
- Agent Display Queue Count
- Ability to Pause Recording (While the agents get the credit card)
- API Access to import customers, export reports
- Automatic Lead Recycling
- Encrypted storage and calls
- 24x7 support included
- Thousands of customizable fields and features
- Optional customized dashboards and reports
Choose your plan
Cloud Contact Centre
Gold
RM 60
00
/ Month - Outbound and Inbound Calls
- Selectable Malaysia DID
- 2 Inbound Channels (per agent)
- Unlimited Outbound Channels
- Supervisor- Agent Panel
- IVR
- Time-Conditions
- 3 Way Conference
- Spy/Whisper
- Call transfer
- Call recording
- 1 Inboud Queue
- 1 Outbound Queue
- Automatic Call Distributor (ACD)
- Voice Mail / Voice Mail to Email
- Real-time and historical ًReports
- Detailed Call Billing
- List Item #1
- List Item #2
- List Item #3
Cloud Contact Centre
Platinum
RM 200
00
/ Month - Outbound and Inbound Calls
- Selectable Malaysia DID
- 2 Inbound Channels (per agent)
- Unlimited Outbound Channels
- Supervisor – Agent Panel
- IVR
- Time-Conditions
- 3 Way Conference
- Spy/Whisper
- Call transfer
- Call recording
- 1 Inbound Campaign
- 1 Outbound Campaign
- Automatic Call Distributor (ACD)
- Voice Mail / Voice Mail to Email
- Real-time and historical ًReports
- Detailed Call Billing
- Preview Dialing
- Predictive Dialing