Cloud Contact Centre
Plans and Pricing
Unmatched Scalability Meets Enterprise-Grade Security
Gold
Inbound Focused
MYR
76
00
per user per month➡️ Best suited for inbound
👤 2 inbound concurrent calls per user
⬅️ Unlimited outbound concurrency
#️⃣ 1 Malaysian inbound number inclusive
🗳️ 1 inbound queue
- Call ACD and routing based on configurable rules and priorities
- Multiple ACD types, including linear, round-robin, and random
- Customisable music on hold (MOH) and announcement messages
- Agent availability management, with support for agent pause/resume and agent status changes
- Automatic agent selection based on skills and availability
- Caller ID recognition and integration
- Real-time monitoring and reporting of statistics, including wait time and call abandonment rates
- Dynamic queue management, with support for adding/removing agents and changing queue parameters during runtime
- Support for remote agents and distributed call centers, with SIP and IAX protocol support.
- Web based queue login, agents and system administration and realtime dashboard with widgets
- User access controls
- Optional 24×7 support
- Optional multi-location disaster recovery
- Optional PCI-DSS grade setup
Platinum
In, Out and Blended
MYR
255
00
per user per month
Popular
↔️ Inbound, outbound or blended
👤 2 inbound concurrent calls per user
⬅️ Unlimited outbound concurrency
#️⃣ 1 Malaysian inbound number inclusive
🗳️1 inbound and 1 outbound queue
All feature from Gold plus
- Inbound, outbound, and blended call handling
- Predictive dialing with intelligent algorithms
- Manual dialing for preview and power dialing
- Call recording and call monitoring
- Call transfer, call conferencing, and call barging
- Interactive Voice Response (IVR) with speech recognition
- Automatic Call Distribution (ACD) with skills-based routing
- Customizable agent screen layouts
- Real-time and historical reporting and analytics
- Customizable dispositions and call dispositions
- Campaign and list management
- Multiple campaign scheduling
- Integrated email and chat support
- Web-based agent and admin interfaces
- Automatic time zone adjustment for agents and customers
- Do Not Call (DNC) list management
- Inbound caller ID recognition
- Advanced scripting tools
- Multi-level IVR menus
- Integrated web softphone and external phone support
- Call prioritization and queue management
- Customizable agent scripts and surveys
- Customizable call recording rules and permissions
- CRM integration and lead management
- Multiple language support.
- Optional 24×7 support
- Optional multi-location disaster recovery
- Optional PCI-DSS grade setup
Setup, Support and Customisation
Setup, customisation, and round-the-clock support are available as premium services and are billed separately from the listed prices.
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Cloud Contact Centre
RM
76
00
per user per month
