Choose your plan

Cloud Contact Centre

Gold
RM 60
00
/ Month
  •  
  • 2 inbound concurrent calls per subscription
  • Unlimited outbound concurrency (independent of inbound channels)
  • 1 Malaysian inbound number inclusive
  • 1 inbound and outbound skillset or queue
  • Selective or all calls recording
  • Detailed call billing (outbound calls)
  • 3-way conferencing
  • One Voice menu self-service (IVR)
  • Realtime and historical reporting (over 150 ready reports)
  • Voicemail and voicemail as email attachment
  • Supervisors listen (spy on) or coach (only agents hear)
  • Purchase more DIDs, international numbers and bring your own trunk (SIP)

Cloud Contact Centre

Platinum
RM 200
00
/ Month
  •  
  • 2 inbound concurrent calls per subscription
  • Unlimited outbound concurrency (independent of inbound channels)
  • 1 Malaysian inbound number inclusive
  • 1 inbound and outbound skillset or queue
  • Selective or all calls recording
  • Detailed call billing (outbound calls)
  • 3-way conferencing
  • One Voice menu self-service (IVR)
  • Realtime and historical reporting (over 150 ready reports)
  • Voicemail and voicemail as email attachment
  • Supervisors listen (spy on) or coach (only agents hear) and do a conference 
  • Purchase more DIDs, international numbers and bring your own trunk (SIP)
  • Encrypted storage and calls
  • Optional customized dashboards and reports

Cloud Contact Centre

Gold
RM 60
00
/ Month
  •  
  • 2 inbound concurrent calls per subscription
  • Unlimited outbound concurrency (independent of inbound channels)
  • 1 Malaysian inbound number inclusive
  • 1 inbound and outbound skillset or queue
  • Selective or all calls recording
  • Detailed call billing (outbound calls)
  • 3-way conferencing
  • One Voice menu self-service (IVR)
  • Realtime and historical reporting (over 150 ready reports)
  • Voicemail and voicemail as email attachment
  • Supervisors listen, coach and conference (sometimes called call barding/spy)
  • Purchase more DIDs, international numbers and bring your own trunk (SIP)

Cloud Contact Centre

Platinum
RM 200
00
/ Month
  •  
  • 2 inbound concurrent calls per subscription
  • Unlimited outbound concurrency (independent of inbound channels)
  • 1 Malaysian inbound number inclusive
  • 1 inbound and outbound skillset or queue
  • Selective or all calls recording
  • Detailed call billing (outbound calls)
  • 3-way conferencing
  • One Voice menu self-service (IVR)
  • Realtime and historical reporting (over 150 ready reports)
  • Voicemail and voicemail as email attachment
  • Supervisors listen, coach and conference (sometimes called call barding/spy)
  • Purchase more DIDs, international numbers and bring your own trunk (SIP)
  • Encrypted storage and calls
  • Optional customized dashboards and reports

Choose your plan

Cloud Contact Centre

Gold
RM 60
00
/ Month
  •  
  • Outbound and Inbound Calls
  • Selectable Malaysia DID
  • 2 Inbound Channels (per agent)
  • Unlimited Outbound Channels
  • Supervisor- Agent Panel
  • IVR
  • Time-Conditions
  • 3 Way Conference
  • Spy/Whisper
  • Call transfer
  • Call recording
  • 1 Inboud Queue
  • 1 Outbound Queue
  • Automatic Call Distributor (ACD)
  • Voice Mail / Voice Mail to Email
  • Real-time and historical ًReports
  • Detailed Call Billing

Cloud Contact Centre

Platinum
RM 200
00
/ Month
  •  
  • Outbound and Inbound Calls
  • Selectable Malaysia DID
  • 2 Inbound Channels (per agent)
  • Unlimited Outbound Channels
  • Supervisor – Agent Panel
  • IVR
  • Time-Conditions
  • 3 Way Conference
  • Spy/Whisper
  • Call transfer
  • Call recording
  • 1 Inbound Campaign
  • 1 Outbound Campaign
  • Automatic Call Distributor (ACD)
  • Voice Mail / Voice Mail to Email
  • Real-time and historical ًReports
  • Detailed Call Billing
  • Preview Dialing
  • Predictive Dialing