Cloud Contact Centre

Plans and Pricing

Unmatched Scalability Meets Enterprise-Grade Security

Gold

Inbound Focused
MYR 76
00
per user per month​
  •  

➡️ Best suited for inbound  

👤 2 inbound concurrent calls per user

⬅️ Unlimited outbound concurrency 

#️⃣ 1 Malaysian inbound number inclusive

🗳️ 1 inbound queue

  • Call ACD and routing based on configurable rules and priorities
  • Multiple ACD types, including linear, round-robin, and random
  • Customisable music on hold (MOH) and announcement messages
  • Agent availability management, with support for agent pause/resume and agent status changes
  • Automatic agent selection based on skills and availability
  • Caller ID recognition and integration 
  • Real-time monitoring and reporting of statistics, including wait time and call abandonment rates
  • Dynamic queue management, with support for adding/removing agents and changing queue parameters during runtime
  • Support for remote agents and distributed call centers, with SIP and IAX protocol support.
  •  Web based queue login, agents and system administration and realtime dashboard with widgets
  • User access controls
  • Optional 24×7 support
  • Optional multi-location disaster recovery
  • Optional PCI-DSS grade setup

Platinum

In, Out and Blended
MYR 255
00
per user per month​
  •  
Popular

↔️ Inbound, outbound or blended 

👤 2 inbound concurrent calls per user

⬅️ Unlimited outbound concurrency 

#️⃣ 1 Malaysian inbound number inclusive

🗳️1 inbound and 1 outbound queue 

All feature from Gold plus

  • Inbound, outbound, and blended call handling
  • Predictive dialing with intelligent algorithms
  • Manual dialing for preview and power dialing
  • Call recording and call monitoring
  • Call transfer, call conferencing, and call barging
  • Interactive Voice Response (IVR) with speech recognition
  • Automatic Call Distribution (ACD) with skills-based routing
  • Customizable agent screen layouts
  • Real-time and historical reporting and analytics
  • Customizable dispositions and call dispositions
  • Campaign and list management
  • Multiple campaign scheduling
  • Integrated email and chat support
  • Web-based agent and admin interfaces
  • Automatic time zone adjustment for agents and customers
  • Do Not Call (DNC) list management
  • Inbound caller ID recognition
  • Advanced scripting tools
  • Multi-level IVR menus
  • Integrated web softphone and external phone support
  • Call prioritization and queue management
  • Customizable agent scripts and surveys
  • Customizable call recording rules and permissions
  • CRM integration and lead management
  • Multiple language support.
  • Optional 24×7 support
  • Optional multi-location disaster recovery
  • Optional PCI-DSS grade setup

Setup, Support and Customisation

Setup, customisation, and round-the-clock support are available as premium services and are billed separately from the listed prices. .

Cloud Contact Centre

RM 76
00
per user per month
  •  

In, Out Or Blended