Cloud Contact Centre Plans and Pricing

Choose a plan that fits your contact center needs.
Our plans are adaptable and include necessary the features you’d expect.

MYR 69

per user per month

Inbound focused for customer service, helpdesk, inquiry systems, phone assistant, etc
2 inbound concurrent calls per user
Unlimited outbound concurrency
1 Malaysian inbound number inclusive
1 inbound and outbound skillset or queue

Gold Call Centre Features

Call ACD and routing based on configurable rules and priorities
Multiple ACD types, including linear, round-robin, and random
Customisable music on hold (MOH) and announcement messages
Agent availability management, with support for agent pause/resume and agent status changes
Automatic agent selection based on skills and availability
Caller ID recognition and integration
Real-time monitoring and reporting of statistics, including wait time and call abandonment rates
Dynamic queue management, with support for adding/removing agents and changing queue parameters during runtime
Support for remote agents and distributed call centers, with SIP and IAX protocol support.
Web based queue login, agents and system administration and realtime dashboard with widgets
User access controls
Optional 24×7 support
Optional multi-location disaster recovery
Optional PCI-DSS grade setup

MYR 229

per user per month

Popular

Inbound, outbound and blended for customer service and outbound campaigns
2 inbound concurrent calls per user
Unlimited outbound concurrency
1 Malaysian inbound number inclusive
1 inbound and outbound skillset or queue

Platinum Call Centre Features

All feature from Gold plus

Inbound, outbound, and blended call handling
Predictive dialing with intelligent algorithms
Manual dialing for preview and power dialing
Call recording and call monitoring
Call transfer, call conferencing, and call barging
Interactive Voice Response (IVR) with speech recognition
Automatic Call Distribution (ACD) with skills-based routing
Customizable agent screen layouts
Real-time and historical reporting and analytics
Customizable dispositions and call dispositions
Campaign and list management
Multiple campaign scheduling
Integrated email and chat support
Web-based agent and admin interfaces
Automatic time zone adjustment for agents and customers
Do Not Call (DNC) list management
Inbound caller ID recognition
Advanced scripting tools
Multi-level IVR menus
Integrated web softphone and external phone support
Call prioritization and queue management
Customizable agent scripts and surveys
Customizable call recording rules and permissions
CRM integration and lead management
Multiple language support.
Optional 24×7 support
Optional multi-location disaster recovery
Optional PCI-DSS grade setup

Custom setup or self hosted

Cloud Contact Centre offers extensive customisation options to meet your organisation's specific needs. Our plans can be tailored to fit your exact requirements, ensuring that you get the most out of our solution. Furthermore, you have the flexibility to host Cloud Contact Centre in your own data centre, private cloud or preferred public cloud, giving you complete control over your infrastructure.

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