The Enterprise Knowledge Problem Isn’t “Lack of Data.” It’s Lack of Control.
Most organisations don’t suffer from missing information. They suffer from knowledge sprawl: policies in shared drives, procedures in email threads, technical manuals in PDFs, and “tribal knowledge” in people’s heads. The result is predictable: employees waste time searching, teams deliver inconsistent answers, onboarding slows down, and compliance exposure increases because there’s no reliable audit trail of what was said, when, and based on which source.
At the same time, generic AI chatbots create a new category of risk: hallucinations. If an AI responds from training data instead of official company sources, it can confidently deliver inaccurate information—exactly where enterprises can least afford it.
Introducing iKB: Accuracy-First AI for Critical Knowledge
iKB (Intelligent Knowledge Base) by Astiostech Sdn Bhd is built specifically for organisations that require consistent, verifiable, and governed answers—not “best effort” responses. iKB is positioned as an enterprise-grade platform designed to transform how organisations manage and retrieve critical knowledge, combining AI capabilities with governance controls to deliver accurate answers grounded in the organisation’s own documents.
What distinguishes iKB is not simply “AI chat.” It is the operational model behind it:
Responses are grounded exclusively in your uploaded documents, with citations.
Governance is built in: audit logging, role-based access control, and administrative review workflows.
Multi-channel deployment and multilingual support are first-class capabilities, not afterthoughts.
Why “Accuracy-First” Matters More Than Ever
Enterprises rarely need an AI that can “talk.” They need an AI that can answer—correctly, consistently, and defensibly.
iKB is designed to be fundamentally different from general-purpose chatbots by grounding answers in uploaded documents (rather than training data), providing page-level citations for verification, and avoiding fabrication when the information is not present in the approved sources.
This is especially important in environments where a wrong answer is not merely inconvenient—it can be costly:
Regulatory and compliance teams that require traceability
Contact centres that must deliver consistent customer outcomes
HR teams that must align responses with policy and procedure
IT and operations teams that need repeatable SOP execution
How iKB Works (Public-Safe Overview)
iKB operationalises knowledge from ingestion to continuous improvement in a structured lifecycle:
Ingest documents (PDF, Office files, images, web pages) with automatic text extraction and processing.
Organise into topics (knowledge bases) with access permissions.
Index via chunking, vector embeddings, and full-text indexing.
Search using hybrid search and relevance ranking.
Respond with grounded answers and citations, delivered via streaming for responsiveness.
Review using user feedback and administrative oversight with audit logs capturing activity.
Improve continuously using analytics to identify knowledge gaps and drive content updates.
Capabilities That Translate Directly Into Business Outcomes
1) Knowledge Ingestion Built for Real Enterprise Content
iKB supports common enterprise file formats and automates processing:
Supported document types: PDF, DOCX/DOC, PPTX/PPT, XLSX/XLS, TXT, Markdown, CSV
Image formats: PNG, JPG/JPEG, GIF, BMP, TIFF, WEBP
Web crawling: automated ingestion with configurable depth, limits, and scheduling
Security validation: file verification, malware scanning, and upload restrictions
2) Answering Experience Designed for Trust and Speed
iKB delivers:
Grounded responses derived from uploaded documents
Page-level source citations
Streaming responses for real-time UX
Multi-turn conversation context
Suggested questions to guide users
3) Governance and Review for Accountability
Governance is not optional in enterprise deployments. iKB includes:
Audit logging with timestamps, user identification, and IP addresses
Role-based access control (admin, user, groups)
Topic visibility modes (public, private, unlisted)
User feedback collection with reporting
Session history for compliance review
4) Multi-Channel Deployment: One Knowledge Base, Many Touchpoints
iKB supports multiple ways to serve knowledge from a single source:
Web chat interface
Embeddable iframe widget with domain whitelisting
OMNI integration via ORENCloud OMNI (e.g., WhatsApp, Facebook Messenger)
API access with Server-Sent Events for streaming
Flexible storage providers (AWS S3, Cloudflare R2, MinIO, or local filesystem)
5) Analytics That Connect Usage to Improvement
iKB includes reporting for:
Usage dashboards (topics, documents, sessions, token consumption)
Feedback trends and rating analysis
Token usage tracking by model/topic/time
Session analytics
Document statistics (processing and coverage)
Security, Privacy, and Compliance: Designed In, Not Bolted On
For enterprise buyers, “secure by design” is not marketing—it is procurement reality. iKB includes:
Authentication and Access
Multi-factor authentication (TOTP) for admin accounts
Passwordless login via magic links
Session security with CSRF protection
Password hashing using bcrypt
Authorisation
Role-based access control
Topic-level access controls
User groups for bulk permission management
Super-admin capabilities
Data Protection
AES-256-GCM encryption at rest for stored chat messages
Secure key management for API keys and tokens
Multi-layer file upload validation (extension, MIME type, magic bytes)
Malware scanning with ClamAV integration
Audit and Network Controls
Immutable audit logs with comprehensive tracking (timestamp, user, action, resource, IP, user agent)
Rate limiting for message frequency and token usage
Domain whitelisting for widget embedding
IP whitelisting for OMNI webhook endpoint protection
Content Security Policy protections
Deployment Options That Fit Enterprise Reality
iKB supports practical deployment patterns commonly required by regulated and security-conscious organisations:
Docker Compose containerised deployment
Linux systemd service deployment
Nginx reverse proxy with SSL/TLS support
PostgreSQL with pgvector for vector search
Redis for session management and caching
Ideal Use Cases: Where iKB Pays for Itself Quickly
iKB is built to reduce time-to-answer, increase consistency, and improve auditability across departments:
HR: policy assistant for leave, benefits, claims, procedures
IT Support: reduce tickets, improve first-contact resolution
SOP Enablement: make procedures queryable by scenario
Contact Centre Support: consistent product and policy answers
Compliance & Regulatory: auditable access to approved documentation
Onboarding & Training: accelerate onboarding with consistent answers
Customer Self-Service: deploy customer-facing widgets to reduce load
Measuring ROI: From “AI Experiment” to Operational Impact
iKB is designed to produce measurable outcomes, including reduced time spent searching for information, more consistent answers, improved onboarding efficiency, stronger compliance posture through audit trails, and better visibility into knowledge gaps.
It also supports ROI measurement by tracking analytics, feedback, and token consumption, enabling you to quantify reductions in support queries, time savings, and satisfaction trends.
Common Buyer Questions (and Direct Answers)
“How do we know our data is secure?”
iKB supports on-premise deployment where data can remain within your infrastructure, encrypts chat messages at rest (AES-256-GCM), and logs administrative actions to an immutable audit trail with role-based access controls.
“How do you prevent hallucinations?”
iKB grounds every response in your uploaded documents, provides page-level citations, and will not fabricate answers when the information is not present in your sources.
“Will this create vendor lock-in with a single AI provider?”
iKB supports multiple AI model providers through OpenAI-compatible APIs, allowing you to configure and switch models without changing your knowledge base or configuration.
The Bottom Line: Trustworthy AI Requires Governance
The future of enterprise AI is not about who can generate the most text—it’s about who can produce the most defensible answers. iKB was built around that reality: document-grounded responses, citations, governance controls, security, and a continuous improvement loop that gets better over time.
If your organisation is ready to move from “knowledge sprawl” to governed, accuracy-first answers your teams can trust, iKB is built for exactly that.
Request a demo of iKB (Intelligent Knowledge Base) or try it out yourself https://kb.cosinechat.com
Astiostech Sdn Bhd
Email: [email protected]
Phone: +60386892888
