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How ORENCloud Revolutionized University Malaysia Sabah’s Customer Engagement (CX) with OMNI for the use of over 3000 students, academics and staff.

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In this article, we explore the transformative journey of University Malaysia Sabah (UMS) as it partnered with ORENCloud to centralize its customer engagement channels into a single, comprehensive platform. Utilizing ORENCloud’s OMNI, powered by advanced messaging integration capabilities, UMS successfully unified communications from two WhatsApp numbers, a Facebook page, an Instagram profile, and its official website. This integration facilitated a seamless, efficient, and more responsive communication strategy, enhancing the overall experience for both staff and students. The article highlights the challenges faced by UMS, the solutions provided by ORENCloud OMNI, and the significant benefits of adopting a centralized communication platform, including scalability, security, and affordability. Through this partnership, UMS has set a benchmark for educational institutions seeking to streamline their customer engagement and foster a more connected and accessible digital presence.

How ORENCloud Revolutionized University Malaysia Sabah’s Customer Engagement (CX) with OMNI for the use of over 3000 students, academics and staff. Read More »

Designing Your Chatbot: Unleashing the Versatility of ORENCloud’s Aceva Bot

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Designing a chatbot that meets specific needs and delivers exceptional user experiences is made easy with ORENCloud’s Aceva bot. With its versatile and customizable platform, intuitive chatbot builder, personalization options, NLP integration, seamless system integration capabilities, and comprehensive analytics, Aceva bot empowers businesses to create tailored chatbots that align with their objectives and provide outstanding user interactions.

Designing Your Chatbot: Unleashing the Versatility of ORENCloud’s Aceva Bot Read More »

Google’s BARD vs OpenAI’s ChatGPT: What’s the Difference?

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Google’s BARD and ChatGPT are two large language models (LLMs) that are trained on massive datasets of text and code. BARD is trained on a wider range of information, while ChatGPT is trained on a dataset of text that is specifically designed for chatbots. BARD is more accurate than ChatGPT, but ChatGPT is able to generate more creative and engaging responses. BARD is also more expensive than ChatGPT.

The best LLM for you will depend on your specific needs. If you are looking for an LLM to help you with research or writing, BARD is a good option. If you are looking for an LLM to help you with customer service or marketing, ChatGPT is a good option. Ultimately, the best way to decide which LLM is right for you is to try them both out and see which one you prefer.

Google’s BARD vs OpenAI’s ChatGPT: What’s the Difference? Read More »

Chatbots: A Boon for Multilingual Countries like Malaysia

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In recent years, chatbots have become increasingly popular among businesses for their ability to provide quick and efficient customer service. Chatbots are automated systems that can interact with customers and answer their queries in real-time. These systems are designed to simulate human conversation and provide personalised responses. They can be programmed to understand and respond in multiple languages, which makes them ideal for use in multilingual countries like Malaysia.

Chatbots: A Boon for Multilingual Countries like Malaysia Read More »

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