In 2025, ORENCloud revolutionizes customer interactions with AI-powered tools like real-time call analysis, post-call insights, AI-driven engagement, and dynamic IVR systems. Explore how these innovations elevate customer experience and productivity.
cosine 🇲🇾, the latest AI-powered chatbot solution by ORENCloud and Astiostech, is designed to revolutionize customer engagement by leveraging advanced AI capabilities and PostgreSQL for robust data storage. With features like real-time sentiment analysis, scalable data architecture, and actionable reporting dashboards, cosine 🇲🇾 empowers businesses to streamline customer interactions, gain insights, and optimize support operations. This blog explores cosine 🇲🇾’s capabilities, database structure, reporting features, and future enhancements to provide an all-in-one customer support platform for enterprises.
We named our bot cosine 🇲🇾 made in Malaysia Read More »
ORENCloud Bot Services, integrated with the OMNI platform, offers an advanced, customizable chatbot solution designed to meet diverse business needs. Built with intent-based routing and high scalability, this service provides secure, flexible data handling and can interact across various communication channels. With affordable pricing and comprehensive engineering support, ORENCloud Bot Services empowers companies to enhance customer engagement, automate complex tasks, and improve overall customer satisfaction.
In this article, we explore the transformative journey of University Malaysia Sabah (UMS) as it partnered with ORENCloud to centralize its customer engagement channels into a single, comprehensive platform. Utilizing ORENCloud’s OMNI, powered by advanced messaging integration capabilities, UMS successfully unified communications from two WhatsApp numbers, a Facebook page, an Instagram profile, and its official website. This integration facilitated a seamless, efficient, and more responsive communication strategy, enhancing the overall experience for both staff and students. The article highlights the challenges faced by UMS, the solutions provided by ORENCloud OMNI, and the significant benefits of adopting a centralized communication platform, including scalability, security, and affordability. Through this partnership, UMS has set a benchmark for educational institutions seeking to streamline their customer engagement and foster a more connected and accessible digital presence.
Google’s BARD and ChatGPT are two large language models (LLMs) that are trained on massive datasets of text and code. BARD is trained on a wider range of information, while ChatGPT is trained on a dataset of text that is specifically designed for chatbots. BARD is more accurate than ChatGPT, but ChatGPT is able to generate more creative and engaging responses. BARD is also more expensive than ChatGPT.
The best LLM for you will depend on your specific needs. If you are looking for an LLM to help you with research or writing, BARD is a good option. If you are looking for an LLM to help you with customer service or marketing, ChatGPT is a good option. Ultimately, the best way to decide which LLM is right for you is to try them both out and see which one you prefer.
Google’s BARD vs OpenAI’s ChatGPT: What’s the Difference? Read More »
In recent years, chatbots have become increasingly popular among businesses for their ability to provide quick and efficient customer service. Chatbots are automated systems that can interact with customers and answer their queries in real-time. These systems are designed to simulate human conversation and provide personalised responses. They can be programmed to understand and respond in multiple languages, which makes them ideal for use in multilingual countries like Malaysia.
Chatbots: A Boon for Multilingual Countries like Malaysia Read More »
We provide cloud communication solutions including hosted telephony, voice solutions, helpdesk, omnichannel systems, and contact centres. Our technology and experienced professionals optimise your operations and deliver superior customer experiences. Join us to revolutionise your cloud communication journey.
