From 1 October 2026, every reply your business sends on WhatsApp gets charged, roughly 6 sen per message for Malaysian customers. Here is what changes, what it costs in Ringgit at real volumes, and the five things to do before October.
WhatsApp Business Messaging: The Free Ride on Replies Ends 1 October 2026 Read More »
Meta just launched Meta Business Agent — AI that responds to customers 24/7 on WhatsApp, Messenger, and Instagram. ORENCloud is a certified expert helping businesses configure it, integrate it with their catalog and CRM, and get real value from day one.
Meta Business Agent Is Here ORENCloud Is Your Certified Partner to Set It Up Read More »
When critical knowledge is scattered, answers become inconsistent, and compliance risk grows. iKB is an accuracy-first Intelligent Knowledge Base that grounds every response in your approved documents—complete with citations, governance controls, and enterprise-grade security.
IKB – Redefining AI Knowledge Management Read More »
Discover OCDIAL 3.0 — ORENCloud’s modern VICIDIAL UI redesign with Authentik SSO integration. Experience enterprise-grade authentication, dark mode UI, and centralized identity management for open-source call centers.
VICIDIAL UI Redesign with Authentik SSO Integration (LDAP/SAML/OAUTH2) Read More »
Scam calls in Malaysia surged by 82% in 2024, costing citizens over RM1.5 billion. Learn how local telecom providers like ORENCloud are helping stop scammers through better customer vetting, anti-fraud policies, and advanced call authentication technologies to protect Malaysians and strengthen national security.
Combating Scam Calls in Malaysia: How Telecom Providers Can Protect Citizens Read More »
Vocalis is a next-generation AI voice platform proudly developed in Malaysia, combining real-time speech intelligence, native Malay language support, and full on-premise deployment. Designed for contact centers, enterprises, and government agencies that demand local control, PDPA compliance, and human-sounding AI voice automation.
Vocalis: Malaysia’s Next-Generation AI Voice Platform Read More »
In a world drowning in data, Malaysia’s businesses need clarity, not chaos. iKB brings you an AI Knowledge Base built for Malaysia deployed locally, fully compliant, and smart enough to understand your documents, answer questions naturally, and cite every source it uses.
AI Knowledge Base Malaysia: Locally Deployed, Globally Trusted Read More »
Your next inbound line isn’t a phone number—it’s WhatsApp. With Meta’s Cloud API (SIP/WebRTC), route WhatsApp calls straight into Asterisk/FreePBX, unify chat + voice, and give customers encrypted, context-rich support. This guide covers benefits for businesses and users, high-level reliability notes, and a practical rollout playbook you can copy.
WhatsApp Calls Belong in Your Inbound Strategy And Is Free Read More »
Meta’s WhatsApp Cloud API now supports Calling via SIP. This guide shows you how to enable SIP, fetch credentials, create a secure PJSIP trunk, and route calls in Asterisk/FreePBX. Includes firewall tips, a clean inbound context, and quick troubleshooting for codecs, TLS/DTLS, and NAT.
Before you can manage your WhatsApp Business profile and calling/SIP settings, you must have your WhatsApp account registered with the Meta Cloud API.The easiest way to get started is to sign up with an official provider such as: ORENCloud — Malaysia’s first provider to offer full WhatsApp Chat + Calling in one platform. Twilio —
Setting Up WhatsApp Business Profile & Calling/SIP Settings via Meta Cloud API Read More »
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