Mamee, an iconic Malaysian brand, now relies on ORENCloud’s OMNI platform to manage and enhance its customer engagement strategy across multiple channels. This marks a proud milestone for ORENCloud and a bold step forward in digital CX innovation for Mamee.
Mamee Chooses ORENCloud’s OMNI Platform to Power Its Customer Experience Read More »
In today’s fast-paced service landscape, call centers need more than just voice handling—they need smart, integrated solutions. This blog explores how combining Salesforce CRM with Vicidial’s CTI system transforms traditional call centers into powerful, streamlined service hubs. From click-to-dial to real-time case creation, discover why this integration is a game-changer for customer support in 2025.
Salesforce Integration With Vicidial/Asterisk/FreeSWITCH systems Read More »
ORENCloud Co-Pilot Agent-Assist v1.0 is a lightweight, browser-based AI tool that listens in on calls and helps agents respond faster. Compatible with any WebRTC endpoint, it brings instant transcription, real-time suggestions, and context-aware insights into every campaign.
Co-Pilot Agent-Assist Explained (with Demo) Read More »
Empower your agents with instant voice transcription and AI-driven answers pulled directly from your knowledge base. Fast, accurate, and compliant — all from your browser.
Supercharge Your Contact Center with Real-Time AI Voice Copilot Read More »
In today’s hyper-mobile market, displaying an ORENCloud landline number instantly conveys corporate strength, permanence and trust—especially to prospects who haven’t met you. Our dedicated fixed-line infrastructure under strict MCMC regulation minimizes fraud risks and ensures consistent call quality. By pairing a local or toll-free prefix with enterprise-grade support and SLAs, ORENCloud landlines project the professionalism that mobile-only contacts simply can’t match.
The Shocking Truth: How a Landline Number Instantly Transforms Your Business Credibility Read More »
Discover how integrating Orencloud’s Hosted Platinum call center with Salesforce CTI revolutionizes customer interactions and boosts business efficiency. Learn about the standout features, key benefits, and why Orencloud is the premier choice for Salesforce CTI.
Integrating Orencloud’s Hosted Platinum Call Center with Salesforce CTI Read More »
In today’s fast-paced environment, OpenAI’s Deep Research capability is transforming how organizations conduct multi-step research, offering rapid, comprehensive insights. From market and product research to academic studies and personal planning, this tool helps businesses streamline processes, save time, and make data-driven decisions efficiently.
Deep Research Is A Game Changer For Businesses Read More »
DeepSeek R1, a revolutionary AI model from a Chinese startup, is disrupting the AI market by delivering GPT-4-level performance at a fraction of the cost. Learn how this underdog is challenging Western dominance and reshaping the global AI landscape.
How DeepSeek R1 Is Disrupting the AI Market and Challenging Western Dominance Read More »
OpenAI’s Computer-Using Agent is an AI-powered assistant designed to simplify tasks on your computer, from automating repetitive work to helping with daily chores. For Malaysian businesses, it’s a game-changer, offering cost efficiency, better customer service, and data-driven insights. In daily life, it can assist with online tasks, education, and remote work, making technology more accessible for everyone. Discover how this innovative tool can transform the way Malaysians work and live.
How OpenAI’s Computer-Using Agent Can Help Malaysians in Business and Daily Life Read More »
In this comprehensive exploration of modern AI and NLP, we cover the essential concepts transforming the field. Discover how Transformer-based architectures revolutionize natural language understanding, why chunking and indexing improve data handling, and how parameter-efficient fine-tuning techniques like LoRA enable large models to adapt with fewer resources. We also delve into retrieval-augmented generation (RAG) for better factual accuracy, vector databases for semantic search at scale, and the promise and challenges of Artificial General Intelligence.
A Comprehensive Exploration of Key Concepts in Modern AI and NLP – ORENCloud Malaysia Read More »
We provide cloud communication solutions including hosted telephony, voice solutions, helpdesk, omnichannel systems, and contact centres. Our technology and experienced professionals optimise your operations and deliver superior customer experiences. Join us to revolutionise your cloud communication journey.
