ocadmin

How ORENCloud Revolutionized University Malaysia Sabah’s Customer Engagement (CX) with OMNI for the use of over 3000 students, academics and staff.

In this article, we explore the transformative journey of University Malaysia Sabah (UMS) as it partnered with ORENCloud to centralize its customer engagement channels into a single, comprehensive platform. Utilizing ORENCloud’s OMNI, powered by advanced messaging integration capabilities, UMS successfully unified communications from two WhatsApp numbers, a Facebook page, an Instagram profile, and its official website. This integration facilitated a seamless, efficient, and more responsive communication strategy, enhancing the overall experience for both staff and students. The article highlights the challenges faced by UMS, the solutions provided by ORENCloud OMNI, and the significant benefits of adopting a centralized communication platform, including scalability, security, and affordability. Through this partnership, UMS has set a benchmark for educational institutions seeking to streamline their customer engagement and foster a more connected and accessible digital presence.

How ORENCloud Revolutionized University Malaysia Sabah’s Customer Engagement (CX) with OMNI for the use of over 3000 students, academics and staff. Read More »

WhatsApp Cloud API – Free WhatsApp Messaging For Customer Engagement on OMNI

This article introduces ORENCloud’s OMNI, a cutting-edge customer engagement platform that harnesses the power of META’s WhatsApp Cloud API to revolutionize business communication. It highlights how businesses can use OMNI to quickly and effectively connect with customers through WhatsApp Business, offering personalized, efficient customer interactions. With features like subscription-free access, the ability to enable up to two free numbers for a business account, and a setup time of less than 30 minutes with support from ORENCloud’s customer success team, OMNI is presented as an invaluable tool for enhancing customer engagement. The benefits of leveraging this integration for global reach, cost-effectiveness, and streamlined customer support are discussed, encouraging businesses to adopt OMNI for a transformative communication strategy.

WhatsApp Cloud API – Free WhatsApp Messaging For Customer Engagement on OMNI Read More »

Optimizing Hospital Call Center Operations: An Overview

Discover how our comprehensive OrenCloud Call Center Solution revolutionizes hospital call center operations, delivering user-focused benefits from enhanced patient care and improved agent performance to scalability and cost efficiency. With features like automatic call distribution, interactive voice response, and real-time reporting, our cloud-based solution is designed to optimize patient interactions, ensure regulatory compliance, and support future growth. Elevate your hospital’s service quality and operational efficiency with ORENCloud.

Optimizing Hospital Call Center Operations: An Overview Read More »

Empowering Businesses Across Malaysia: ORENCloud’s Journey of Innovation and Success

ORENCloud’s blog highlights their success in revolutionizing Malaysian business communications across various industries. Key case studies include enhancing operations in the automotive, sports, cement manufacturing, outsourcing, and technology retail sectors. Each story showcases ORENCloud’s ability to deliver scalable, cost-effective solutions tailored to specific client needs, resulting in improved efficiency, connectivity, and growth. This narrative emphasizes ORENCloud’s commitment to innovation and client success, demonstrating their role as a crucial partner in business transformation and growth in Malaysia.

Empowering Businesses Across Malaysia: ORENCloud’s Journey of Innovation and Success Read More »

ORENCloud’s Cloud Telephony and Satellite Internet: A Match Made in the Sky

ORENCloud’s Cloud Telephony pairs seamlessly with satellite-based internet services like Starlink to offer unparalleled global communication. Discover the synergy, benefits, and future of agile business communication in our latest article.

ORENCloud’s Cloud Telephony and Satellite Internet: A Match Made in the Sky Read More »

TM MLS Business Continuity / Disaster Recovery

The age of traditional PRI (Primary Rate Interface) based telephony is drawing to a close. With SIP (Session Initiation Protocol) trunks fast becoming the preferred choice, there’s a growing reliance on MLS (Multi-line SIP).  While this transformation offers unparalleled flexibility and cost benefits, it also comes with challenges inherent to IP-based systems. Here’s where ORENCloud’s

TM MLS Business Continuity / Disaster Recovery Read More »

Decoding WhatsApp’s New Pricing Structure: A Comprehensive Guide

WhatsApp’s new pricing structure brings about significant changes that aim to align the pricing with the value businesses and users derive from different types of conversations. By introducing new conversation categories, WhatsApp enables a more accurate categorization and determination of the value each conversation provides. These changes require businesses to understand and comply with the revised structure to ensure a smooth transition and avoid any unexpected charges. It is essential for businesses to familiarize themselves with the detailed guidelines and documentation provided by WhatsApp to make the most out of their WhatsApp communication in light of these upcoming changes.

Decoding WhatsApp’s New Pricing Structure: A Comprehensive Guide Read More »

Are Traditional Telephone Lines Still Relevant in Business?

In an era dominated by mobile technologies and digital communication platforms, traditional telephone lines are still relevant and play a vital role in business operations. Their reliability, superior call quality, trustworthiness, compatibility with existing systems, regulatory compliance, and accessibility make them an essential tool for effective communication. While digital alternatives are gaining popularity, businesses must carefully consider their specific needs and strike a balance between modern and traditional approaches to maintain a strong connection with their stakeholders.

Are Traditional Telephone Lines Still Relevant in Business? Read More »

Designing Your Chatbot: Unleashing the Versatility of ORENCloud’s Aceva Bot

Designing a chatbot that meets specific needs and delivers exceptional user experiences is made easy with ORENCloud’s Aceva bot. With its versatile and customizable platform, intuitive chatbot builder, personalization options, NLP integration, seamless system integration capabilities, and comprehensive analytics, Aceva bot empowers businesses to create tailored chatbots that align with their objectives and provide outstanding user interactions.

Designing Your Chatbot: Unleashing the Versatility of ORENCloud’s Aceva Bot Read More »