Smarter Conversations, Seamless Support
At ORENCloud, we’ve always believed in empowering contact center agents with the best tools to serve their customers. Today, we’re proud to introduce Co-Pilot Agent-Assist v1.0 – a WebRTC-compatible AI assistant that integrates effortlessly with any SIP-based contact center system.
Whether you’re guiding tourists through Malaysia’s stunning destinations or handling high-volume campaigns, ORENCloud Co-Pilot is your always-on AI companion, providing real-time, context-aware responses directly to agents.
Seamless Connectivity – How It Works
ORENCloud Co-Pilot works with:
ORENCloud Dialer
Any WebRTC-capable agent UI
FreeSWITCH or Asterisk using spy, chanspy, or audio duplication methods
The flow is simple:
Customer speaks on a call.
Asterisk or FreeSWITCH forks audio to the Co-Pilot’s WebRTC extension.
The Co-Pilot UI shows live transcriptions and generates AI-based suggestions for the agent.
Connectivity Diagram
Customer
│
â–¼
[Your PBX] ---(Call CoPilot Ext)---> [ORENCloud Co-Pilot WebRTC]
(Agent UI in Browser)Agents can also manually type queries, view summaries, or ask follow-up questions via the web interface – all within a clean, intuitive dashboard.
Key Features
Instant Transcription & Understanding using Silero VAD and Whisper-based AI
Integrated WebRTC Softphone (SIP.js inside browser)
Manual Prompt Entry for typed queries
Knowledgebase bound (can also do web search, use tools, connect to MCPs, etc)
Works with Existing Contact Centers – no need for backend overhaul
Language-aware, Delay-tolerant, and Secure
Use Cases
✅ Support Helpdesk Agents
✅ Utility campaigns with repetitive questions
✅ Insurance, banking, and public sector call centers
✅ AI-assisted coaching for junior agents
✅ BPOs
Simple Setup
To deploy:
Register a SIP/WebRTC extension for Co-Pilot.
Setup chanspy or audio forwarding on your PBX (Asterisk or FreeSWITCH).
Run Co-Pilot in a browser window or kiosk.
That’s it. No VPN. No softphone. No manual call joins.
Tech Stack
Frontend: SIP.js + Silero VAD + WebRTC + pure webÂ
Backend: Python (FastAPI), WhisperX, Speechbrain
Deployment: Docker, Edge CDN ready
Security: Built-in auth, secure SIP, fully local inference option coming soon
- Ephemeral: In memory operation (No data is saved anywhere, unless you want to)
Roadmap
📌 Multi-language spoken language (Bahasa Melayu, Chinese, Tamil)
📌 Agent feedback loop (to improve AI accuracy)
📌 CRM integrations (Salesforce, Zammad, etc.)
📌 Mobile agent view
Want a Live Demo?
Contact Us to schedule a walkthrough or trial. Whether you’re a small call center or a national campaign operator, Co-Pilot will transform how your agents respond and engage.
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