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Cloud Contact Centre
ORENCloud Sdn Bhd, a leading provider of cloud-based contact center solutions, has innovatively integrated Microsoft Teams into their platform. This integration allows businesses to extend their existing Teams subscription into a comprehensive contact center solution, capable of handling inbound, outbound, and blended interactions. With features like intelligent call routing, Interactive Voice Response, campaign management tools, and predictive analytics, the ORENCloud-Teams integration streamlines internal communication and optimizes customer engagement. As a result, businesses can leverage the convenience of Teams and the robust features of ORENCloud’s solution to deliver superior customer experiences, marking a significant advancement in cloud-based communication technologies.
Discover how integrating ChatGPT with ORENCloud’s Cloud Contact Centre can revolutionise the contact center industry by automating and enhancing customer service operations, leading to improved customer experiences and business success.