ORENCloud Archives - ORENCloud - Digital Starts Here

Integrating Orencloud’s Hosted Platinum Call Center with Salesforce CTI

Leave a Comment / Cloud Contact Centre, ORENCloud, SalesForce / March 11, 2025

Discover how integrating Orencloud’s Hosted Platinum call center with Salesforce CTI revolutionizes customer interactions and boosts business efficiency. Learn about the standout features, key benefits, and why Orencloud is the premier choice for Salesforce CTI.

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How OpenAI’s Computer-Using Agent Can Help Malaysians in Business and Daily Life

Leave a Comment / Agentic AI, AI, ORENCloud / January 24, 2025

OpenAI’s Computer-Using Agent is an AI-powered assistant designed to simplify tasks on your computer, from automating repetitive work to helping with daily chores. For Malaysian businesses, it’s a game-changer, offering cost efficiency, better customer service, and data-driven insights. In daily life, it can assist with online tasks, education, and remote work, making technology more accessible for everyone. Discover how this innovative tool can transform the way Malaysians work and live.

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Sailor2 – Model AI LLM Yang Baik Untuk Teks dalam Bahasa Melayu

Leave a Comment / AI, cosine 🇲🇾, OMNI, ORENCloud / January 6, 2025

Model AI Sailor2 kini menyokong Bahasa Melayu dengan keupayaan menghasilkan teks berkualiti tinggi. ORENCloud dan Astiostech menawarkan perkhidmatan penyesuaian model untuk pelbagai kegunaan. Pelajari lebih lanjut

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We are looking forward to bring you more value by leveraging AI in 2025 – Here’s our Q1 Outlook

Leave a Comment / AI, Chatbots, ChatGPT, Cloud Contact Centre, cosine 🇲🇾, OMNI, ORENCloud / December 20, 2024

In 2025, ORENCloud revolutionizes customer interactions with AI-powered tools like real-time call analysis, post-call insights, AI-driven engagement, and dynamic IVR systems. Explore how these innovations elevate customer experience and productivity.

We are looking forward to bring you more value by leveraging AI in 2025 – Here’s our Q1 Outlook Read More »

Cosine – AI Conversational bot that’s so good that it even surprised us!

Leave a Comment / AI, cosine 🇲🇾, OMNI, ORENCloud / November 22, 2024

Cosine by ORENCloud Sdn Bhd is a revolutionary intelligent chatbot designed to enhance communication and customer service across various platforms. Seamlessly integrating with ORENCloud’s OMNI and other chat services like WhatsApp, Telegram, and Facebook Messenger, Cosine offers unparalleled versatility. Powered by advanced AI technologies such as OpenAI’s language models and FAISS for efficient similarity searches, Cosine delivers accurate and swift responses. Leveraging Redis for rapid embedding retrieval ensures low-latency interactions, making it ideal for businesses of all sizes. Key features include multi-platform integration, customizable configurations, intelligent content moderation, scalable performance, and robust data security measures. Whether you’re looking to streamline customer support or engage users more effectively, Cosine provides a flexible and reliable solution tailored to meet diverse business needs.

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We named our bot cosine 🇲🇾 made in Malaysia

Leave a Comment / AI, Chatbots, ChatGPT, cosine 🇲🇾, OMNI, ORENCloud / November 12, 2024

cosine 🇲🇾, the latest AI-powered chatbot solution by ORENCloud and Astiostech, is designed to revolutionize customer engagement by leveraging advanced AI capabilities and PostgreSQL for robust data storage. With features like real-time sentiment analysis, scalable data architecture, and actionable reporting dashboards, cosine 🇲🇾 empowers businesses to streamline customer interactions, gain insights, and optimize support operations. This blog explores cosine 🇲🇾’s capabilities, database structure, reporting features, and future enhancements to provide an all-in-one customer support platform for enterprises.

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Leveraging ORENCloud with AWS Malaysia for Superior Contact Center Solutions 

Leave a Comment / AWS, ORENCloud / October 25, 2024

Optimize your cloud contact center with ORENCloud and AWS Malaysia. Enjoy up to 17% cost savings, enhanced performance with ultra-low latency, and compliance with local data regulations. Discover seamless telco integration and advanced AWS services for better customer engagement.

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Title: AWS Now Available in Malaysia: A Deep Dive into Cost, Latency, and Data Sovereignty

Leave a Comment / ORENCloud, ORENCloud Contact Centre, ORENCloud UC / August 22, 2024

AWS has launched its Malaysia region, offering significant cost savings, faster latency, and enhanced data sovereignty for businesses. ORENCloud now provides locally hosted private instances on AWS Malaysia, with the added benefit of direct telco interconnectivity to our datacenters. This new region enables businesses to optimize their cloud infrastructure while ensuring compliance with local regulations, making it a game-changer for industries like finance, healthcare, and government.

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MITEC Partners with ORENCloud for Enhanced Operational Efficiency and Communication

Leave a Comment / CloudOffice, ORENCloud / May 13, 2024

Discover how MITEC is elevating their event management and customer service to new heights with ORENCloud’s CloudOffice. This exciting partnership integrates state-of-the-art communication technology, enabling seamless coordination and enhanced efficiency at one of Malaysia’s top venues for international trade and exhibitions. Read on to find out how this collaboration is setting new standards in the exhibition industry.

MITEC Partners with ORENCloud for Enhanced Operational Efficiency and Communication Read More »

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