When you think of Malaysian childhoods and snack time, one name instantly sparks nostalgia: Mamee. From the crunchy noodles of Mamee Monster to the flavorful offerings of Corntoz, this homegrown brand has delighted generations. Today, we’re thrilled to announce that Mamee has entrusted its customer experience (CX) operations to ORENCloud’s OMNI platform.
At ORENCloud, our mission has always been to redefine customer engagement for businesses through scalable, intelligent, and deeply integrated communication tools. With Mamee joining our expanding portfolio of brands, we’re bringing that vision to life in a big way—supporting an enterprise that has become a national treasure.
Why Mamee Chose OMNI
In an age where customer expectations are higher than ever, brands need more than just a call center—they need a true omnichannel platform that integrates voice, messaging, chat, social, and email into a seamless support ecosystem. That’s where ORENCloud’s OMNI excels.
For Mamee, the move to OMNI means:
Unified Customer Engagement: One platform to handle all interactions—whether it’s WhatsApp queries, website live chats, or email follow-ups.
Smart Automation: Our intelligent bots handle repetitive tasks, freeing up Mamee’s team to focus on high-value, human conversations.
Real-Time Analytics: Advanced dashboards provide Mamee with insights to better understand customer behavior and campaign performance.
Scalable Growth: As Mamee expands its digital presence, OMNI scales with them—regionally and globally.
A Malaysian Story of Innovation
This collaboration is not just about technology—it’s about two Malaysian success stories coming together. Mamee’s iconic status as a brand beloved by millions is perfectly complemented by ORENCloud’s growing reputation as a leader in cloud-based customer experience solutions.
We are proud to say that OMNI was built right here in Malaysia, optimized for local and regional brands, and trusted by companies that value both tradition and innovation.
What’s Next?
Together with Mamee, we’re exploring even more ways to enhance engagement—from loyalty program integration to real-time feedback loops and even AI-powered marketing interactions. As the snack giant continues to expand its presence both online and offline, OMNI will be at the heart of its digital CX journey.
To our friends at Mamee: thank you for trusting us with your customer engagement needs. To all our partners and future clients: we’re ready to help you delight your customers too—no matter where they are, or how they connect with you.
Let’s build the future of customer experience—one message, one call, and one Mamee Monster smile at a time.
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