n today’s fast-moving customer service environment, speed, accuracy, and personalization are everything. That’s why we built ORENCloud Voice Co-Pilot — an AI-driven tool that listens, understands, and responds to your customers in real time, all while keeping your agents in full control.
What Is the Voice Co-Pilot?
The Voice Co-Pilot is a web-based assistant that transcribes customer speech instantly and gives agents real-time suggestions pulled directly from your company’s own knowledge base.
Whether it’s troubleshooting, billing questions, or service requests — agents can respond faster and more accurately than ever, without memorizing manuals or switching screens.\
Key Features for Your Contact Center
Live Audio Capture & Smart Listening
The Co-Pilot listens through your browser microphone using advanced voice activity detection — only capturing real conversations and ignoring background noise.
Instant Transcription with AI-Powered Intelligence
Customer speech is transcribed and analyzed on the fly. Our backend AI reads these conversations and finds the most relevant answers using your approved company documentation.
Knowledge Base Integration
The system pulls snippets from your existing FAQs, SOPs, or product info — no need to train or rewrite anything. It only replies using what you’ve approved.
Clear, Simple Chat Interface
Everything appears in a WhatsApp-like chat window. You’ll see what the customer said and what the AI suggests — in real time, with zero lag.
Privacy & Compliance Built-In
Sensitive details like names, credit cards, and medical info are masked or flagged, keeping your conversations secure and regulation-ready.
Why It Works for Business Users
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No installations or downloads — it runs in any modern browser.
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No need to be technical — just plug it into your workflow.
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No room for error — it never guesses or makes up facts.
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No external AI knowledge — it answers only using what you approve.
Real Business Benefits
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Boost agent productivity
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Improve first-call resolution
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Reduce training time for new staff
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Deliver consistent, on-brand messaging
Ready to Elevate Customer Engagement?
The Voice Co-Pilot isn’t just another AI — it’s your frontline assistant. When your customers speak, it listens. When your agents hesitate, it answers. All in real time, and all backed by your trusted content.
