The future of voice is no longer about automated menus or robotic tones — it’s about natural conversation, instant response, and total control.
Meet Vocalis, an enterprise-grade AI voice platform proudly developed in Malaysia, built to transform how businesses communicate with customers, automate support, and scale operations — all while keeping data securely on Malaysian soil.
Made in Malaysia. Built for the World.
Unlike generic global voice platforms, Vocalis was designed from the ground up for Malaysian businesses.
From native Bahasa Melayu speech recognition to local data sovereignty, every part of the platform reflects Malaysia’s linguistic, regulatory, and cultural landscape.
Whether you’re a call center in Kuala Lumpur, a healthcare provider in Penang, or a fintech startup in Cyberjaya — Vocalis lets you deliver human-sounding, intelligent, and fully localized voice automation without sending a single byte overseas.
1. Intelligent Hybrid Voice Architecture
Vocalis integrates Deepgram and ElevenLabs for speech-to-text (STT) and text-to-speech (TTS), combining the best of speed, accuracy, and voice quality.
Its hybrid mode — Deepgram for real-time transcription and ElevenLabs for lifelike Malay and English speech — provides the perfect balance for Malaysian users.
Highlights
Native Bahasa Melayu transcription with local dialect support
Natural Malay voice synthesis with authentic tone
Code-switching between English and Malay
Recognizes Malaysian accents from Penang to Johor
Business Impact:
Companies running call centers in Malaysia report 92% transcription accuracy for Malay conversations and more natural AI voice responses that feel human, not synthetic.
2. Built for Multi-Tenant, Enterprise Scale
Vocalis supports true multi-tenant architecture, allowing hundreds of organizations to run on one platform securely — each with isolated data, API keys, branding, and analytics.
What this means:
Serve 100+ clients on a single deployment
Guarantee full data segregation and compliance
Enable white-label SaaS opportunities for local partners
Result: 80% reduction in hosting costs compared to running separate instances per client.
3. Knowledge That Talks Back
Behind every voice is intelligence.
Vocalis integrates a Retrieval-Augmented Generation (RAG) knowledge base — so your AI agents can answer questions directly from your company’s documents, not guesswork.
Upload PDFs, manuals, or policies, and Vocalis instantly turns them into structured knowledge your AI voice can speak from — in real time, in English or Malay.
Benefit: Consistent, compliant, and accurate voice responses — always grounded in your own content.
4. AI Freedom: Cloud or Fully Local
In Malaysia, data control is everything.
Vocalis gives you full flexibility to choose between cloud AI providers or completely local, offline AI models like LLaMA 3.1, Qwen 2.5, or SEA-LION — all optimized for Malaysian English and Malay.
Local Deployment Advantages
100% data residency in Malaysia
PDPA-compliant by design
Zero cloud dependency
One-time cost, no per-token billing
Train models on Malaysian context and vocabulary
A single RM 15,000 server can power local AI voice operations — removing RM 2,000–5,000/month in API fees.
It’s AI independence, Malaysian-style.
5. Real Conversations. Real Time.
Every interaction on Vocalis feels human because latency is nearly invisible — under 300 milliseconds.
Through concurrent streaming pipelines, speech recognition, reasoning, and voice synthesis happen simultaneously.
The AI hears, thinks, and replies — almost as fast as you can speak.
Measured Performance
280 ms average response time
100+ concurrent calls per server
95th percentile under 450 ms
The result: fluid, human-like conversations with no awkward pauses or robotic delays.
6. Seamless Integration with Asterisk
At its core, Vocalis runs natively on Asterisk, the world’s most trusted open-source PBX engine.
That means it connects directly to your existing telephony — SIP, PJSIP, IVR, and call queues — without expensive hardware replacements.
Deploy in under an hour and keep your existing infrastructure intact.
7. Smarter Conversations with Function Calling
Vocalis goes beyond simple chat. It uses function calling and real-time integrations to perform actual business actions:
checking order status, booking appointments, updating CRMs, and even processing payments — all during a live call.
For example, a Penang-based e-commerce firm linked Vocalis to its order system:
when customers call asking “Where’s my parcel?”, the AI retrieves tracking info instantly — no human transfer required.
Result: 78% of order inquiries resolved automatically.
8. Crystal-Clear Audio and Voice Personality
With built-in echo cancellation, adaptive endpointing, and access to over 50 ElevenLabs voices, Vocalis ensures professional, natural, and brand-consistent sound.
Each agent can have a distinct voice, tone, and personality — from warm and empathetic to crisp and professional.
9. Actionable Call Analytics
Every conversation is recorded, transcribed, and analyzed for insights.
You can review transcripts, check confidence scores, track containment rates, and calculate exact AI cost per department — all through an integrated dashboard.
Organizations using Vocalis analytics have achieved 25% improvement in first-call resolution within 90 days.
10. Secure. Compliant. Future-Ready.
With full SSL/TLS encryption, per-tenant database isolation, audit logs, and PDPA-aligned data policies, Vocalis gives enterprises peace of mind.
It’s designed for regulated sectors — banking, healthcare, government — where privacy isn’t optional.
Business Impact
Category | Benefit |
|---|---|
Cost | Up to 96% savings vs. traditional call centers |
Speed | < 300 ms voice response |
Efficiency | 24/7 availability, zero shift costs |
Scalability | One deployment, 100+ tenants |
Compliance | PDPA, GDPR, SOC2 ready |
Experience | Consistent, human-like conversations |
A 100-agent call center spending RM 5 million annually can operate the same capacity on Vocalis for roughly RM 1 million or less.
Why Vocalis Matters for Malaysia
🇲🇾 Built in Malaysia by engineers who understand local languages and infrastructure
💬 Native Bahasa Melayu support with real code-switching
🔒 Local deployment ensures PDPA compliance and data sovereignty
💡 AI innovation without foreign dependency
💸 Costs in RM, eliminating forex exposure
🕒 Local support from a Malaysian team, in Malaysian time zones
Vocalis empowers Malaysian enterprises to embrace AI voice automation without compromising control, cost, or compliance.
Conclusion
Vocalis isn’t just another AI voice assistant — it’s a platform for the next decade of intelligent communication, proudly made in Malaysia.
It combines real-time performance, multilingual intelligence, open architecture, and full sovereignty — giving businesses the confidence to automate, personalize, and scale like never before.
Talk smarter. Serve faster. Stay local.
That’s the Vocalis way.
Learn more or request a demo: [email protected]
