WhatsApp’s new pricing structure brings about significant changes that aim to align the pricing with the value businesses and users derive from different types of conversations. By introducing new conversation categories, WhatsApp enables a more accurate categorization and determination of the value each conversation provides. These changes require businesses to understand and comply with the revised structure to ensure a smooth transition and avoid any unexpected charges. It is essential for businesses to familiarize themselves with the detailed guidelines and documentation provided by WhatsApp to make the most out of their WhatsApp communication in light of these upcoming changes.
In an era dominated by mobile technologies and digital communication platforms, traditional telephone lines are still relevant and play a vital role in business operations. Their reliability, superior call quality, trustworthiness, compatibility with existing systems, regulatory compliance, and accessibility make them an essential tool for effective communication. While digital alternatives are gaining popularity, businesses must carefully consider their specific needs and strike a balance between modern and traditional approaches to maintain a strong connection with their stakeholders.
Designing a chatbot that meets specific needs and delivers exceptional user experiences is made easy with ORENCloud’s Aceva bot. With its versatile and customizable platform, intuitive chatbot builder, personalization options, NLP integration, seamless system integration capabilities, and comprehensive analytics, Aceva bot empowers businesses to create tailored chatbots that align with their objectives and provide outstanding user interactions.
When it comes to mobile communication, native SIP apps on Android and iOS outperform WebRTC phones in several key areas. Native SIP apps seamlessly integrate with existing telephony infrastructure, ensuring compatibility and a smooth transition for organizations already using SIP-based systems. They also provide superior call quality by leveraging dedicated protocols and codecs designed for voice and video communication, resulting in clear and stable calls. Additionally, native SIP apps offer a wide range of features, robust security measures, and customization options, making them a comprehensive solution for mobile communication needs. In contrast, WebRTC phones may struggle with integration, call quality, and customization limitations. Ultimately, choosing native SIP apps over WebRTC phones ensures a reliable, secure, and feature-rich communication experience on mobile devices.
This comprehensive blog article focuses on strengthening the security of an on-premise VoIP PBX, offering valuable insights and essential measures for system administrators. It emphasizes the significance of regular updates and patches, strong authentication mechanisms, secure transport protocols, network segmentation, monitoring and auditing, robust firewall rules, intrusion prevention, and user training. By implementing these security measures, administrators can safeguard sensitive voice data, prevent unauthorised access, and maintain a resilient communication infrastructure.
ORENCloud Sdn Bhd, a leading provider of cloud-based contact center solutions, has innovatively integrated Microsoft Teams into their platform. This integration allows businesses to extend their existing Teams subscription into a comprehensive contact center solution, capable of handling inbound, outbound, and blended interactions. With features like intelligent call routing, Interactive Voice Response, campaign management tools, and predictive analytics, the ORENCloud-Teams integration streamlines internal communication and optimizes customer engagement. As a result, businesses can leverage the convenience of Teams and the robust features of ORENCloud’s solution to deliver superior customer experiences, marking a significant advancement in cloud-based communication technologies.
Google’s BARD and ChatGPT are two large language models (LLMs) that are trained on massive datasets of text and code. BARD is trained on a wider range of information, while ChatGPT is trained on a dataset of text that is specifically designed for chatbots. BARD is more accurate than ChatGPT, but ChatGPT is able to generate more creative and engaging responses. BARD is also more expensive than ChatGPT.
The best LLM for you will depend on your specific needs. If you are looking for an LLM to help you with research or writing, BARD is a good option. If you are looking for an LLM to help you with customer service or marketing, ChatGPT is a good option. Ultimately, the best way to decide which LLM is right for you is to try them both out and see which one you prefer.
Cloud telephony, a sector of telecommunications technology, has transformed the landscape of business communication, growing rapidly over the past few years. In 2018, the cloud telephony market was valued at around $20.4 billion, with surveys predicting a growth rate of 17.8% from 2021 to 2026. By 2023, the market has experienced significant expansion due to the numerous benefits of cloud telephony, such as scalability, cost-effectiveness, and compatibility with other cloud-based applications.
Predictions for the future of cloud telephony suggest that by 2033, it will become the standard for businesses, integrating AI and machine learning technology. By 2043, advancements in the Internet of Things (IoT) will necessitate more robust and personalized cloud telephony systems. In 2053, it is anticipated that cloud telephony will serve as a unified platform for all forms of human interaction and connectivity, possibly integrating with technologies such as quantum computing or brain-computer interfaces. The shift to cloud-based communication is essential for businesses to stay competitive, emphasising connectivity, flexibility, and integration.
In this blog post, we explore how companies can achieve long-term cost savings through the utilisation of ORENCloud’s Cloud Office in cloud telephony. By transitioning from capital expenditure to operational expenditure, businesses can redirect capital towards other critical areas while enjoying predictable monthly costs that align with actual usage. Additionally, ORENCloud’s Cloud Office provides scalability, flexibility, reduced human capital requirements, and the elimination of maintenance and support costs, making it an ideal solution for organisations seeking sustained growth and success in the digital age.
Discover how integrating ChatGPT with ORENCloud’s Cloud Contact Centre can revolutionise the contact center industry by automating and enhancing customer service operations, leading to improved customer experiences and business success.