What is a Helpdesk System and why is it important for your business?

A helpdesk system can be defined as a system that allows the company to improve efficiency in resolving customer issues by automating the complaint resolution process via ticket management. Companies are able to attend to support tickets in one place, be it from email, social media, SMS, and most of the support channels you can think of. This allows support team to keep track of customer requests, conversations, and complaints effectively.