What is a Helpdesk system? A helpdesk system can be defined as a system that allows the company to improve efficiency in resolving customer issues by automating the complaint resolution process via ticket management. Companies are able to attend to support tickets in one place, be it from email, social media, SMS, and most of …
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I-M-P-A-C-T Insights from ORENcloud CEO, Alfred Chong ‘I was listening to a TEDx talk given by an immigrant from Central Asia to Germany. He gave his testimony of how he did not allow his situations or life circumstances determine who he is and what he can do and who he can become. His inspiring talk …
Preface The pandemic has proven to create a multitude of challenges for businesses, government agencies and individuals. Many were caught off guard on the waves of lockdowns enforced by governments in respective countries, making physical access to office difficult or literally impossible. The case One of the largest retirement fund in Malaysia, is of no …
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We help businesses adopt cloud communications for agility, resilience and modernization. From basic telephony for offices to complex contact centres set up, unified communications or even custom voice solutions on full, private or hybrid clouds through our application programming interfaces (API).