How life has changed since then. How our lives today are so much evolved around technology, especially the internet. Many aspects of our daily lives are dependent on the internet, especially the younger generations that grew up with it. Businesses are no different. In fact, many businesses today rely heavily on internet to conduct their business.
What is a Helpdesk system? A helpdesk system can be defined as a system that allows the company to improve efficiency in resolving customer issues by automating the complaint resolution process via ticket management. Companies are able to attend to support tickets in one place, be it from email, social media, SMS, and most of …
What is a Helpdesk System and why is it important for your business? Read More »
I-M-P-A-C-T Insights from ORENcloud CEO, Alfred Chong ‘I was listening to a TEDx talk given by an immigrant from Central Asia to Germany. He gave his testimony of how he did not allow his situations or life circumstances determine who he is and what he can do and who he can become. His inspiring talk …
Preface The pandemic has proven to create a multitude of challenges for businesses, government agencies and individuals. Many were caught off guard on the waves of lockdowns enforced by governments in respective countries, making physical access to office difficult or literally impossible. The case One of the largest retirement fund in Malaysia, is of no …
How did we help the largest Retirement Fund in Malaysia? Read More »
Our goal is to help businesses use cloud communications to become more agile, resilient, and modern. We offer a range of products and services, from basic telephony to advanced contact centres and custom voice solutions. Let us know if we can help with your cloud communications journey.
