ORENCloud Logo
Contact Sales

ORENCloud Brings WhatsApp Chat + Voice Calling Together—Into PBX, Contact Centers

Leave a Comment / Uncategorized / By

We’re excited to announce that ORENCloud now supports both WhatsApp chat and voice calling in a single, unified platform—a breakthrough for how Malaysian businesses connect with their customers.

Whether you want to answer messages, pick up calls, or reach out to customers, everything now happens inside one secure, familiar, and integrated environment. When you onboard via ORENCloud—or through a provider that enables the feature—you can use both WebRTC and native SIP to connect calls directly into Cloud Office or our Cloud Contact Center for the full customer support experience.

For Non-Technical Users: One Place for Every Conversation

  • WhatsApp chat and voice calling in one place—no switching between tools.

  • One-tap calling from chats—customers simply press the call button in their WhatsApp conversation.

  • Inbound and outbound calls supported—answer customers when they call, or call them back directly.

  • No special setup needed—calls happen inside WhatsApp for your customers, and inside Cloud Office or Contact Center for your team.

  • Secure by design—end-to-end encryption keeps calls and messages private.

For Business Users: Complete Contact Solutions

  1. Unified communications

    • Manage chat, voice calls, and customer history in the same WhatsApp thread—seamless for agents, familiar for customers.

  2. Inbound & outbound voice

    • Receive customer calls instantly.

    • Make proactive outbound calls—perfect for follow-ups, order confirmations, and high-value customer outreach.

  3. Cloud Office integration

    • Route WhatsApp calls to your Cloud Office extensions, softphones, or browsers via WebRTC.

  4. Cloud Contact Center power

    • Integrate into our Cloud Contact Center for queueing, skills-based routing, IVR menus, and advanced reporting.

  5. WebRTC & SIP options

    • Use browser-based WebRTC for quick access or SIP endpoints for enterprise telephony integration.

  6. Smart business controls

    • Set office hours, block certain regions, and define call handling rules to suit your operations.

  7. Advanced routing & IVR

    • Let customers choose the right department before they even speak to an agent.

  8. Analytics and insights

    • Track both message and call data in one place—measure performance and customer satisfaction.

Why This Changes the Game in Malaysia

  • First in Malaysia: ORENCloud is the first to offer chat and voice calling on WhatsApp, integrated with Cloud Office and Cloud Contact Center.

  • One platform for all: Messages, voice calls, routing, and analytics—together in one interface.

  • Better customer experiences: Reduce missed opportunities by responding to chats or calls without delay.

  • Scalable for any size: From small teams to national enterprises—ORENCloud grows with you.

Getting Started with ORENCloud WhatsApp Chat + Calling

  1. Onboard with ORENCloud or through a partner that enables WhatsApp Calling.

  2. Register your business number on WhatsApp Cloud API.

  3. Set up inbound and outbound preferences—including call routing, IVR, and business hours.

  4. Start engaging customers—seamlessly by chat or call, all from the same platform.

With ORENCloud, WhatsApp becomes your ultimate customer communication tool—bringing chat and calling together, supporting inbound and outbound interactions, and connecting securely to Cloud Office or our Cloud Contact Center for unmatched customer service.

More like this..