Preface The pandemic has proven to create a multitude of challenges for businesses, government agencies and individuals. Many were caught off guard on the waves of lockdowns enforced by governments in respective countries, making physical access to office difficult or literally impossible. The case One of the largest retirement fund in Malaysia, is of no …
How did we help the largest Retirement Fund in Malaysia? Read More »
Hosted PBX, as its name suggests, is a PBX (Private Branch Exchange) being hosted by either the vendor or a third-party hosting provider. It is also commonly known as Virtual PBX. Using a hosted PBX in your organisation not only allows you to eliminate the installation cost but also reduces the operational and maintenance costs since your PBX will be hosted by the service provider.
“Telecom service provider are moving away from the traditional wired services to cloud based technology which in the long run, more cost effective to both the provider and the consumers. Furthermore, cloud telephony gives so much more flexibility and convenient to individual users and corporates alike”
This article discusses the various considerations an organization need to take when considering to move from PRI to MLS offered by Telekom Malaysia (TM). Sooner or later, this is required to be done as TM will start phasing out PRI in stages.
With the move to cloud and hosted services, there are many advantages for the user but also the administrator. Many cloud services offer the end-user a considerable amount of self-control thus taking away lots of administrative tasks, no more time wasted on setting or changing follow-me settings, lookup call histories, set voicemails, etc, etc. With …
User Control Panel (UCP) and the beauty of it from an administrator point. Read More »
Recently we encountered an issue whereby it’s not possible, with any browser, to login to the Yealink WebGUI thus not able to properly configure the IP-Phone. The error is that “Your connection is not private” and even when clicking “Advanced” it will not allow you to go to the login page of the IP Phone. …
It is more and more trending that companies move their application to a hosted a.k.a. Cloud environment and subscribe to them as services of which most common are email, file sharing, accounting and HR applications and a wide range of others as well. Cloud telephony services, commonly referred to as VaaS (Voice as a Service) …
Moving telephony to the cloud, and keeping your number Read More »
Just like email, many companies are now providing cloud based telephony which includes regular extensions to complex contact centers. A key component to lookout for when choosing your provider is of course security. Anything residing on the internet can possible pose risk to your organization, as you can clearly see these days. Choosing the right …
Security considerations when choosing a Cloud Telephony provider Read More »
This guide attempts to walk you through installing a faxing solution on top of Asterisk that has FreePBX as it’s frontend GUI/dialplan generator. So for it to work, you need to be1) Using CentOS (this is a CentOS 7 guide btw). Tested on CentOS 7.7, 64bit2) Have a working Asterisk (tested on 13,16) either locally …
What the fax! Asterisk, Hylafax+, IAXModem and AvantFax for CentOS 7.x and FreePBX users Read More »
So, we had this challenge by our customer to do this as they are using PRI and supporting multiple customers. Each customer needs to be limited to n number of channels on PRI. When they were using analog that was simply straightforward, its a physical line, so nothing much you can do about “limiting” it …
Limiting calls by DIDs for FreePBX users, with dynamic configurable parameters (Repost) Read More »
We help businesses adopt cloud communications for agility, resilience and modernization. From basic telephony for offices to complex contact centres set up, unified communications or even custom voice solutions on full, private or hybrid clouds through our application programming interfaces (API).