What is a Helpdesk System and why is it important for your business?

What is a Helpdesk system? A helpdesk system can be defined as a system that allows the company to improve efficiency in resolving customer issues by automating the complaint resolution process via ticket management. Companies are able to attend to support tickets in one place, be it from email, social media, SMS, and most of …

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I-M-P-A-C-T

I-M-P-A-C-T Insights from ORENcloud CEO, Alfred Chong ‘I was listening to a TEDx talk given by an immigrant from Central Asia to Germany. He gave his testimony of how he did not allow his situations or life circumstances determine who he is and what he can do and who he can become. His inspiring talk …

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How did we help the largest Retirement Fund in Malaysia?

Preface The pandemic has proven to create a multitude of challenges for businesses, government agencies and individuals. Many were caught off guard on the waves of lockdowns enforced by governments in respective countries, making physical access to office difficult or literally impossible. The case One of the largest retirement fund in Malaysia, is of no …

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Hosted PBX System and Its Key Advantages

Hosted PBX, as its name suggests, is a PBX (Private Branch Exchange) being hosted by either the vendor or a third-party hosting provider. It is also commonly known as Virtual PBX. Using a hosted PBX in your organisation not only allows you to eliminate the installation cost but also reduces the operational and maintenance costs since your PBX will be hosted by the service provider.

Choose Wisely

“Telecom service provider are moving away from the traditional wired services to cloud based technology which in the long run, more cost effective to both the provider and the consumers. Furthermore, cloud telephony gives so much more flexibility and convenient to individual users and corporates alike”

User Control Panel (UCP) and the beauty of it from an administrator point.

With the move to cloud and hosted services, there are many advantages for the user but also the administrator. Many cloud services offer the end-user a considerable amount of self-control thus taking away lots of administrative tasks, no more time wasted on setting or changing follow-me settings, lookup call histories, set voicemails, etc, etc. With …

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Security considerations when choosing a Cloud Telephony provider

Just like email, many companies are now providing cloud based telephony which includes regular extensions to complex contact centers. A key component to lookout for when choosing your provider is of course security. Anything residing on the internet can possible pose risk to your organization, as you can clearly see these days. Choosing the right …

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