With today’s technology advancement, businesses are shifting away from physical desk phones to softphones or “software phones” which allows them to make and receive business calls from any location using any device as long as they have an internet connection.
How to choose a right software phone or softphone? Read More »
True mobility i.e. option to work from home (WFH) became a necessity during recent MCO’s but post MCO quite prevalent.
ORENcloud ORENUC softphone for true mobility. Read More »
Communication has always been an important aspect of businesses; from dealing with vendors and suppliers, reaching out to peers for market research, to being the main source of revenue from cold calling and leads generation. Key communication with various stakeholders can impact businesses’ financial well-beings and the overall outlook. On top of that, there are certain activities that require constant and urgent communication internally.
Why Cloud Telephone Systems should be the new norm Read More »
How life has changed since then. How our lives today are so much evolved around technology, especially the internet. Many aspects of our daily lives are dependent on the internet, especially the younger generations that grew up with it. Businesses are no different. In fact, many businesses today rely heavily on internet to conduct their business.
Customer Engagement Strategy You Can’t Ignore Read More »
A helpdesk system can be defined as a system that allows the company to improve efficiency in resolving customer issues by automating the complaint resolution process via ticket management. Companies are able to attend to support tickets in one place, be it from email, social media, SMS, and most of the support channels you can think of. This allows support team to keep track of customer requests, conversations, and complaints effectively.
What is a Helpdesk System and why is it important for your business? Read More »
Preface The pandemic has proven to create a multitude of challenges for businesses, government agencies and individuals. Many were caught off guard on the waves of lockdowns enforced by governments in respective countries, making physical access to office difficult or literally impossible. The case One of the largest retirement fund in Malaysia, is of no
How did we help the largest Retirement Fund in Malaysia? Read More »
Explore the advantages of Hosted VoIP PBX systems for improved communication and efficiency. Discover key benefits today.
Hosted PBX System and Its Key Advantages Read More »
Telecom service provider are moving away from the traditional wired services to cloud based technology which in the long run, more cost effective to both the provider and the consumers. Furthermore, cloud telephony gives so much more flexibility and convenient to individual users and corporates alike
This article discusses the various considerations an organization need to take when considering to move from PRI to MLS offered by Telekom Malaysia (TM). Sooner or later, this is required to be done as TM will start phasing out PRI in stages.
Migrating from TM PRI to TM MLS – Here’s what you need to know Read More »
We provide cloud communication solutions including hosted telephony, voice solutions, helpdesk, omnichannel systems, and contact centres. Our technology and experienced professionals optimise your operations and deliver superior customer experiences. Join us to revolutionise your cloud communication journey.
