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Khind HQ Goes Cloud-First: Why They Chose ORENCloud to Power Their Next Chapter

Cloud Contact Centre, CloudOffice, ORENCloud Contact Centre /

Khind Malaysia has officially partnered with ORENCloud to upgrade their entire HQ operations using ORENCloud’s Cloud Contact Center and CloudOffice platform. This move marks a major milestone in Khind’s digital transformation journey, enabling enhanced customer experience and team collaboration through secure, cloud-first solutions.

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Cloud Contact Centre, CloudOffice, ORENCloud Contact Centre

Co-Pilot Agent-Assist Explained (with Demo)

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ORENCloud Co-Pilot Agent-Assist v1.0 is a lightweight, browser-based AI tool that listens in on calls and helps agents respond faster. Compatible with any WebRTC endpoint, it brings instant transcription, real-time suggestions, and context-aware insights into every campaign.

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Integrating Orencloud’s Hosted Platinum Call Center with Salesforce CTI

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Discover how integrating Orencloud’s Hosted Platinum call center with Salesforce CTI revolutionizes customer interactions and boosts business efficiency. Learn about the standout features, key benefits, and why Orencloud is the premier choice for Salesforce CTI.

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We are looking forward to bring you more value by leveraging AI in 2025 – Here’s our Q1 Outlook

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In 2025, ORENCloud revolutionizes customer interactions with AI-powered tools like real-time call analysis, post-call insights, AI-driven engagement, and dynamic IVR systems. Explore how these innovations elevate customer experience and productivity.

We are looking forward to bring you more value by leveraging AI in 2025 – Here’s our Q1 Outlook Read More »

AI, Chatbots, ChatGPT, Cloud Contact Centre, cosine 🇲🇾, OMNI, ORENCloud

Revolutionising Contact Centres with Microsoft Teams Integration

Cloud Contact Centre, Microsoft Teams /

ORENCloud Sdn Bhd, a leading provider of cloud-based contact center solutions, has innovatively integrated Microsoft Teams into their platform. This integration allows businesses to extend their existing Teams subscription into a comprehensive contact center solution, capable of handling inbound, outbound, and blended interactions. With features like intelligent call routing, Interactive Voice Response, campaign management tools, and predictive analytics, the ORENCloud-Teams integration streamlines internal communication and optimizes customer engagement. As a result, businesses can leverage the convenience of Teams and the robust features of ORENCloud’s solution to deliver superior customer experiences, marking a significant advancement in cloud-based communication technologies.

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Cloud Contact Centre, Microsoft Teams