When critical knowledge is scattered, answers become inconsistent, and compliance risk grows. iKB is an accuracy-first Intelligent Knowledge Base that grounds every response in your approved documents—complete with citations, governance controls, and enterprise-grade security.
IKB – Redefining AI Knowledge Management Read More »
Discover OCDIAL 3.0 — ORENCloud’s modern VICIDIAL UI redesign with Authentik SSO integration. Experience enterprise-grade authentication, dark mode UI, and centralized identity management for open-source call centers.
VICIDIAL UI Redesign with Authentik SSO Integration (LDAP/SAML/OAUTH2) Read More »
Scam calls in Malaysia surged by 82% in 2024, costing citizens over RM1.5 billion. Learn how local telecom providers like ORENCloud are helping stop scammers through better customer vetting, anti-fraud policies, and advanced call authentication technologies to protect Malaysians and strengthen national security.
Combating Scam Calls in Malaysia: How Telecom Providers Can Protect Citizens Read More »
Vocalis is a next-generation AI voice platform proudly developed in Malaysia, combining real-time speech intelligence, native Malay language support, and full on-premise deployment. Designed for contact centers, enterprises, and government agencies that demand local control, PDPA compliance, and human-sounding AI voice automation.
Vocalis: Malaysia’s Next-Generation AI Voice Platform Read More »
In a world drowning in data, Malaysia’s businesses need clarity, not chaos. iKB brings you an AI Knowledge Base built for Malaysia deployed locally, fully compliant, and smart enough to understand your documents, answer questions naturally, and cite every source it uses.
AI Knowledge Base Malaysia: Locally Deployed, Globally Trusted Read More »
Your next inbound line isn’t a phone number—it’s WhatsApp. With Meta’s Cloud API (SIP/WebRTC), route WhatsApp calls straight into Asterisk/FreePBX, unify chat + voice, and give customers encrypted, context-rich support. This guide covers benefits for businesses and users, high-level reliability notes, and a practical rollout playbook you can copy.
WhatsApp Calls Belong in Your Inbound Strategy And Is Free Read More »
Meta’s WhatsApp Cloud API now supports Calling via SIP. This guide shows you how to enable SIP, fetch credentials, create a secure PJSIP trunk, and route calls in Asterisk/FreePBX. Includes firewall tips, a clean inbound context, and quick troubleshooting for codecs, TLS/DTLS, and NAT.
Before you can manage your WhatsApp Business profile and calling/SIP settings, you must have your WhatsApp account registered with the Meta Cloud API.The easiest way to get started is to sign up with an official provider such as: ORENCloud — Malaysia’s first provider to offer full WhatsApp Chat + Calling in one platform. Twilio —
Setting Up WhatsApp Business Profile & Calling/SIP Settings via Meta Cloud API Read More »
tech_excludes_blogIntroducing WhatsApp Chat + Voice Calling on ORENCloud—a first in Malaysia that unifies messaging and calls in one seamless platform. Enjoy inbound and outbound calling, connected securely to Cloud Office or our Cloud Contact Center for a true end-to-end customer engagement experience.
ORENCloud Brings WhatsApp Chat + Voice Calling Together—Into PBX, Contact Centers Read More »
OMNI’s native integration with OMNI Integra enables businesses to orchestrate AI-powered workflows from support routing and RAG chatbots to lead scoring, ticket tagging, and multi-modal file processing—solving complex integration challenges with ease.
OMNI Integra — A New Era in Business Chat Workflow Intelligence Read More »
