Your next inbound line isn’t a phone number—it’s WhatsApp. With Meta’s Cloud API (SIP/WebRTC), route WhatsApp calls straight into Asterisk/FreePBX, unify chat + voice, and give customers encrypted, context-rich support. This guide covers benefits for businesses and users, high-level reliability notes, and a practical rollout playbook you can copy.
WhatsApp Calls Belong in Your Inbound Strategy And Is Free Read More »
Meta’s WhatsApp Cloud API now supports Calling via SIP. This guide shows you how to enable SIP, fetch credentials, create a secure PJSIP trunk, and route calls in Asterisk/FreePBX. Includes firewall tips, a clean inbound context, and quick troubleshooting for codecs, TLS/DTLS, and NAT.
Before you can manage your WhatsApp Business profile and calling/SIP settings, you must have your WhatsApp account registered with the Meta Cloud API.The easiest way to get started is to sign up with an official provider such as: ORENCloud — Malaysia’s first provider to offer full WhatsApp Chat + Calling in one platform. Twilio —
Setting Up WhatsApp Business Profile & Calling/SIP Settings via Meta Cloud API Read More »
tech_excludes_blogIntroducing WhatsApp Chat + Voice Calling on ORENCloud—a first in Malaysia that unifies messaging and calls in one seamless platform. Enjoy inbound and outbound calling, connected securely to Cloud Office or our Cloud Contact Center for a true end-to-end customer engagement experience.
ORENCloud Brings WhatsApp Chat + Voice Calling Together—Into PBX, Contact Centers Read More »
OMNI’s native integration with OMNI Integra enables businesses to orchestrate AI-powered workflows from support routing and RAG chatbots to lead scoring, ticket tagging, and multi-modal file processing—solving complex integration challenges with ease.
OMNI Integra — A New Era in Business Chat Workflow Intelligence Read More »
Khind Malaysia has officially partnered with ORENCloud to upgrade their entire HQ operations using ORENCloud’s Cloud Contact Center and CloudOffice platform. This move marks a major milestone in Khind’s digital transformation journey, enabling enhanced customer experience and team collaboration through secure, cloud-first solutions.
Khind HQ Goes Cloud-First: Why They Chose ORENCloud to Power Their Next Chapter Read More »
Discover how your MSME can tap into BSN’s Geran Digital PMKSMadani (GDPM) — a government‑funded, 50% matching grant up to RM5,000 — to digitalise with certified ORENCloud solutions including cloud telephony, omni‑channel messaging, AI chatbot, contact centre, Teams PSTN, and helpdesk ITSM. A step‑by‑step guide from eligibility to deployment — digital transformation made easy!
Unlock GDPM Funding with ORENCloud’s Cloud Communication Solutions Read More »
Big news! ORENCloud is officially a Meta Tech Provider, and we’re offering zero-cost onboarding for the WhatsApp Business API. Launch your WhatsApp messaging in just minutes—with no technical hassle or recurring fees.
Mamee, an iconic Malaysian brand, now relies on ORENCloud’s OMNI platform to manage and enhance its customer engagement strategy across multiple channels. This marks a proud milestone for ORENCloud and a bold step forward in digital CX innovation for Mamee.
Mamee Chooses ORENCloud’s OMNI Platform to Power Its Customer Experience Read More »
In today’s fast-paced service landscape, call centers need more than just voice handling—they need smart, integrated solutions. This blog explores how combining Salesforce CRM with Vicidial’s CTI system transforms traditional call centers into powerful, streamlined service hubs. From click-to-dial to real-time case creation, discover why this integration is a game-changer for customer support in 2025.
Salesforce Integration With Vicidial/Asterisk/FreeSWITCH systems Read More »
