Introducing WhatsApp Chat + Voice Calling on ORENCloud—a first in Malaysia that unifies messaging and calls in one seamless platform. Enjoy inbound and outbound calling, connected securely to Cloud Office or our Cloud Contact Center for a true end-to-end customer engagement experience.
ORENCloud Brings WhatsApp Chat + Voice Calling Together—Into PBX, Contact Centers Read More »
OMNI’s native integration with OMNI Integra enables businesses to orchestrate AI-powered workflows from support routing and RAG chatbots to lead scoring, ticket tagging, and multi-modal file processing—solving complex integration challenges with ease.
OMNI Integra — A New Era in Business Chat Workflow Intelligence Read More »
Khind Malaysia has officially partnered with ORENCloud to upgrade their entire HQ operations using ORENCloud’s Cloud Contact Center and CloudOffice platform. This move marks a major milestone in Khind’s digital transformation journey, enabling enhanced customer experience and team collaboration through secure, cloud-first solutions.
Khind HQ Goes Cloud-First: Why They Chose ORENCloud to Power Their Next Chapter Read More »
Discover how your MSME can tap into BSN’s Geran Digital PMKSMadani (GDPM) — a government‑funded, 50% matching grant up to RM5,000 — to digitalise with certified ORENCloud solutions including cloud telephony, omni‑channel messaging, AI chatbot, contact centre, Teams PSTN, and helpdesk ITSM. A step‑by‑step guide from eligibility to deployment — digital transformation made easy!
Unlock GDPM Funding with ORENCloud’s Cloud Communication Solutions Read More »
Big news! ORENCloud is officially a Meta Tech Provider, and we’re offering zero-cost onboarding for the WhatsApp Business API. Launch your WhatsApp messaging in just minutes—with no technical hassle or recurring fees.
Mamee, an iconic Malaysian brand, now relies on ORENCloud’s OMNI platform to manage and enhance its customer engagement strategy across multiple channels. This marks a proud milestone for ORENCloud and a bold step forward in digital CX innovation for Mamee.
Mamee Chooses ORENCloud’s OMNI Platform to Power Its Customer Experience Read More »
In today’s fast-paced service landscape, call centers need more than just voice handling—they need smart, integrated solutions. This blog explores how combining Salesforce CRM with Vicidial’s CTI system transforms traditional call centers into powerful, streamlined service hubs. From click-to-dial to real-time case creation, discover why this integration is a game-changer for customer support in 2025.
Salesforce Integration With Vicidial/Asterisk/FreeSWITCH systems Read More »
ORENCloud Co-Pilot Agent-Assist v1.0 is a lightweight, browser-based AI tool that listens in on calls and helps agents respond faster. Compatible with any WebRTC endpoint, it brings instant transcription, real-time suggestions, and context-aware insights into every campaign.
Co-Pilot Agent-Assist Explained (with Demo) Read More »
Empower your agents with instant voice transcription and AI-driven answers pulled directly from your knowledge base. Fast, accurate, and compliant — all from your browser.
Supercharge Your Contact Center with Real-Time AI Voice Copilot Read More »
In today’s hyper-mobile market, displaying an ORENCloud landline number instantly conveys corporate strength, permanence and trust—especially to prospects who haven’t met you. Our dedicated fixed-line infrastructure under strict MCMC regulation minimizes fraud risks and ensures consistent call quality. By pairing a local or toll-free prefix with enterprise-grade support and SLAs, ORENCloud landlines project the professionalism that mobile-only contacts simply can’t match.
The Shocking Truth: How a Landline Number Instantly Transforms Your Business Credibility Read More »
